Name: Traveloka
Rating: 3.67

“I've been using traveloka for years and so comfortable with it. But i guess you guys should provide costumer service feature (chat especially) directly on this app, so we can communicate easily whenever we need help or any other indquiry”

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Posted 5 months ago

“The cs response is fast if you have a cs call option. The problem resolved and the refund is successful. I do have some recommendations, starting from can you perhaps add the call cs option for every tier because i do have multiple accounts and not all them are a priority member. And another recommendation that i have is that can traveloka perhaps give a fixed or updated price for the flight ticket that would be very nice.”

Helpful Report

Posted 5 months ago

“The cs response is fast if you have a cs call option. The problem resolved and the refund is successful. I do have some recommendations, starting from can you perhaps add the call cs option for every tier because i do have multiple accounts and not all them are a priority member. And another recommendation that i have is that can traveloka perhaps give a fixed or updated price for the flight ticket that would be very nice.”

Helpful Report

Posted 5 months ago

“I changed my rate as Traveloka CS helped me to refund even though it has been past overdue. It's easier to communicate with the CS rather than bots. I hope Traveloka can maintain its good service and better in the future. Now I'm the loyal consumer :)”

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Posted 5 months ago

“Very good application, many promos offered, many, many choices of tourist destinations too. If there is a sudden event that makes it impossible to leave, there is a reschedule feature, so don't worry …”

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Posted 5 months ago

“Traveloka is the best! Convenient and easy to use. I travel regularly and usually use other booking apps for my flights and accommodations but this app really brings it to a whole new amazing level. Not only does it give you the total price (inclusive of service charge and tax), there are promos all the time. I totally love it! I don't understand why others complain about using Traveloka but I have never encountered such problems. When I had a query about something, the customer service respond almost immediately. Thanks, Traveloka and keep up the good work!”

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Posted 5 months ago

“i don't normally do reviews. My wife and i just fly from Bangkok back to Australia always booked with traveloka never had a problem. I've had this app for a long time. Never had any problems”

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Posted 5 months ago

“So far this app works pretty well.. had a bit of hiccups, but the CS helped to resolve the issues in a timely manner.”

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Posted 5 months ago

“Horrible expereince here with traveloka, very irresponsible, waste of time, and money. Attention all fellow travellers, I am facing horrible experience with the traveloka. I booked a ticket last year from Asia to Europe via traveloka, the Qatar airways. The airlines rescheudle significantly from 19th to 18 May. Requested refund, traveloka denied. A waste of time and energy. Called airline, let the returns tickets for a year. Started trying to get refund again in April this year, 2024. Traveloka website is not up to date, do not let the refund proceed. Airlines said refundale, in between several hours writing to them finally they said it is expired on 4th May, told me on 7th May 2024. It is more than 40, 000 THB. very irresponsbile and not providing basic necessary service like proper function webstie. So, be cautious using traveloka if the unexpected changes come they are horrible in terms of service and responsibilty. I am still following up on this issue, hopefully they will take necessary responsible action on this matter. (my family had been the biggest fun and long term customers for the decades. But not anymore!!!!)”

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Posted 6 months ago

“Love Traveloka! Great app! user friendly and get your things done! Booked international flights 3 times in the past 6 months... friendly app, convenient and everything is very structured. Occasional deals are great! Highly recommended.”

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Posted 6 months ago

“I recently used Traveloka to plan my vacation, and I'm so glad I did! The app was so easy to use and had everything I needed to plan a perfect trip. I especially loved the real-time updates and the ability to book everything I needed for my trip with just a few taps. It was good 👍”

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Posted 6 months ago

“Helpful Info, But Room for Improvement in Filtering did my initial research on hotels for my upcoming holiday trip in traveloka. though the information for the hotels is sufficient, the filter could definitely be improved for easier navigation. prices are more or less similar to other brands, but their first-user coupon can give me a better price at the end.”

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Posted 6 months ago

“recently, i tried traveloka to book a flight for my trip to bangkok after finding they offered the best prices during my research where i encountered an issue when filling out my passport information. i was initially feeling apprehensive due to negative reviews i'd seen online, but pleasantly surprised that their customer support handled the situation smoothly for my standard. considering this surprisingly positive experience, i'm open to using them again in the future”

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Posted 6 months ago

“Everything is good with the app, but could you please add the feature where our booking is automatically added to our calender? I wonder if it's just me but with A*ry, my bookings are automatically added to my calenders; both google calendar and my phone's calendar. Thank you.”

Helpful Report

Posted 6 months ago

“Everything is good with the app, but could you please add the feature where our booking is automatically added to our calender? I wonder if it's just me but with A*ry, my bookings are automatically added to my calenders; both google calendar and my phone's calendar. Thank you.”

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Posted 6 months ago

“Actually this app is quite good but only one thing make me annoying is that this app always asking for update. Like in a month I updated it 1-2x and there is nothing specific change after I updated it.”

Helpful Report

Posted 6 months ago

“Everything is good with the app, but could you please add the feature where our booking is automatically added to our calender? I wonder if it's just me but with A*ry, my bookings are automatically added to my calenders; both google calendar and my phone's calendar. Thank you.”

Helpful Report

Posted 6 months ago

“Traveloka provides excellent service! For booking flights and hotels, I always rely on Traveloka”

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Posted 6 months ago

“I am very happy about the service from Traveloka, buying flight tickets is easy, and hotel reservations are easy, I am very helped by the good service from Traveloka, customer service is also very helpful and friendly. thank you Traveloka.”

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Posted 6 months ago

“Had a small hiccup with my hotel reservation, but the support team was on it in a flash. they really saved my vacation!”

Helpful Report

Posted 6 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Traveloka Reviews