Traveloka Reviews

Name: Traveloka
Rating: 3.67

3.7 Rating 394 Reviews

65 %

of reviewers recommend Traveloka

Company Reviews

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Metrics

3.7

Based on 394 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

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Traveloka 1 star review on 1st October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booking flight gara” tidak ada nama belakang, dan minta ganti nama, tidak di gantikan Alhasil 2 tiket harus rugi sekitar Rp.800.000 idr Benar benar tidak masuk akal, cuma 5 menit setelah di book, dan minta bantuan ganti nama aja butuh 800k”

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Posted 1 year ago

“I recently booked a hotel in kk with a sea view room 2 weeks before the actual day. On the day when I checked in, i was given a city view. My email did mention i booked is the sea view but the hotel booking system only mention city view. Complaint to the hotel receptionists and they said the booking error is from “ Traveloka “ and they can’t do anything about it. I’m very disappointed that i paid for the sea view prices and only to get city view room in which the price difference from sea view to city view is $126rm for 2 nights”

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Posted 1 year ago

“You pay them, then wait for hotel to confirm the reservation and Traveloka customer service never gives a straight answer. I would avoid this company at all costs.”

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Posted 1 year ago

“Terrible service, wrong information and cheap excuses from the customer service. I booked a flight from Bangkok to Luang Prabang and back and had to reschedule the flight due to unforeseen circumstances. I informed customer service the day before that I had to reschedule the flight, they didn't come back until the next day. When calling me back they could not let me know the price for the change. I waited another 2 hours until they sent me an email that the system had a problem and that I had to wait another hour. After this I received a mail with the price confirmation for the change of 143,75 $, before being able to make the change they called me to inform me that the price is 9800 THB ( more expensive then the whole ticket just to change one way) during the same call they apologized informing me that the correct price is 143,75 $. When trying to process the payment on the system it did not go through since the system blocked it. I called customer service again and they told me that the price had increased again to 9800 THB because I didn't proceed the payment on time - but this was due to the non-working system. When I told them I didn't accept this price increase because I could not perform the payment on time due to their system they said that this was a policy if Lao Airline due to the NO SHOW - but on the Traveloka page they show under rescheduling conditions that I can change the flight until today until 7 pm. I just received another email that they insist on charging me 9800 THB to change the flight for one way ( note that this is almost the roundtrip price)- 5 minutes later I received another mail generated by the system saying that the price to change the flight is 143,75 $. Again, if I try to pay - it does not go through. I also want to mention that I booked a flight for my colleague separately through Lao Airlines and I could change the ticket 2 times without any cost and in less than 10 minutes! BRAVO Lao Airlines for such great and flexible service. I am still discussing with Traveloka to receive the price they have confirmed in two emails in writing 143,75$ I have booked very often with Traveloka, but this is definitely the last time.”

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Posted 2 years ago

“Hard to get the refund and bad service.”

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Posted 2 years ago

“On 13 september 2022, i purchased a ticket from Ho Chi Minh city to Phnom Penh, the airline is called Lanmei airline. A few days after, that the airlines cancelled my flight by themselves, they said it is due to operational issue. Until now, i do not get refund yet and i already ask both Traveloka and Lanmei airline about this but it does not really helpful, Traveloka said the refund process can be up to 90 days, shorter or longer and they are not sure when i can get refund. Be careful guys, doing business with Traveloka and Lanmei airlines will only waste your time and money, i do not know what they do with our money in that 90 days, they are not bank and they should not keep our money for that long....ironically, it only needed 1 hour to fly and 10 minutes to purchase the ticket but 90 days to refund money that is not theirs. I only wished i can get second chance to buy ticket from another airline and from another website. For Traveloka, if you really care about ethics and reputation, please proceed this...my Traveloka booking ID: 858006429”

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Posted 2 years ago

“so many thing are wrong. I have issues with login, and payment. Everytime I login, I have to select "Forget Password" , then I have to create a new password. Also, the website doesn't accept 2 of my credit cards. I talked to the customer service, but their replies are so strange and tread me like I'm a criminal. Because of that issues, I search other places and find cheaper prices. Thank you.”

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Posted 2 years ago

“If I could give them zero I would, We downloaded Traveloka over 3 years ago,we supplied everything for the app, all our personal details all verified, 2 credit and debit cards, 1 from New Zealand and 1 from Australia, both verified by our banks from both countries, we own a Villa in Bali and need to top up electricity PLN token, very small payments about 30 USD, Everytime we go to use our loaded credit cards they are blocked by Traveloka our banks say payment verified with a sms message to our phone we comfirm it. We then spend the next 4 to 5 hours on Traveloka message app to sort out , everytime they say will contact fraud card services, then they come back a few hours later for my passport again holding up a statement in front of mirror stating this true and correct, then they ask me to take another photo of credit and debit cards showing the last 4 digits, after about another hour they will unblock the cards for few hours and then block again, we go over this same process every time, stay away from Traveloka if you have a overseas debit or credit card, I have fully removed the Traveloka app and will never deal with them again due to wasting so much of my life.”

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Posted 2 years ago

“super dissappointed with Traveloka. I have been using Traveloka for years!! I have made booking and successfully made payment for my flight. I have also received email stating that my payment is successful and my eticket will be issued within 30 minutes. And suddenly i received cancellations of booking just because there is a change in prices. How unprofessional!! You cancel my booking without consulting me! Not even a courtesy call or an email! And when I call your your company, I was dismay that your customer service is operating from home!! And she just said as a matter of fact that nothing can be done. My booking that was confirmed has to be cancelled because of price change . I am not at fault but I was penalised. Is this how Traveloka runs the business?? I do not wish ro share my unfortunate incidents but will do so if I have no choice!! The family of the 2 passengers that are supposed to fly tomorrow have travelled all the way from jawa timur to jakarta to pick them up. They are poor peasant from Indonesia privince. 1 of them have to be home urgently as her mother is very sick. Hope she makeit in time to see her dying mum! I have made a booking and lock in at the price given and suddenly i received cancellations of booking just because there is a change in prices. How unprofessional!! You cancel my booking without consulting me! Not even a courtesy call or an email! And when I call your your company, I was dismay that your customer service is operating from home!! And she just said as a matter of fact that nothing can be done. My booking that was confirmed has to be cancelled because of price change . I am not at fault but I was penalised. Is this how Traveloka runs the business?? I do not wish ro share my unfortunate incidents but will do so if I have no choice!! The family of the 2 passengers that are supposed to fly tomorrow have travelled all the way from jawa timur to jakarta to pick them up. They are poor peasant from Indonesia privince. 1 of them have to be home urgently as her mother is very sick. Hope she makeit in time to see her dying mum! I have made a booking and lock in at the price giveni 2. I was given till 16.57 to make the payment. However, i manage to make the payment at 16.35 which is 25 minutes before the dateline 3. I have receved an email saying that my payment is successful and ericket will be issued within 30 minutes 4. Suddenly Traveloka cancel my booking and wanted to make a refund because there was a sudden change in price. 5. No one from Traveloka bother to get in touch with me or to consult me before making the cancellation 6. It is very dissappointing that such a well known travel agency is running a business in this manner I believe if this is being brought up to the media or the the authority, it will not bring a good name to your brand. I believe a customer should not be treated in this manner My Id Booking was[Traveloka Your Reservation 848838136 [ ref:_00D28L5Rc._5000I2GbSqL:ref ]”

Helpful Report

Posted 2 years ago

“We booked a flight through them and had to change it due to unforeseen circumstances. When we called we picked a new flight, agreed to pay a fee, they said it was complete and we were good to go. 8 hours later we receive a call saying there’s only 1 seat on the flight and that we would have to pay quadruple what we agreed to earlier. This obviously was unacceptable because it we had already closed the deal earlier only for them to come back and try to leverage us into completely different terms. Also there is 2 of us so 1 seat isn’t an option. Basically what happened was they had said everything was complete but they are incompetent and waited 8 hours to contact the airline and when they finally did, other people had already booked the seats. To add insult to injury they refused to refund our money. They are the ones that made the mistakes but their customer service thought it was fair for us to bear the consequences of their failures. Buyer beware, this is a predatory company”

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Posted 2 years ago

“Can't add the baggage before the payment even though the customer service already checked, they said they can add the baggage when they try. I keep refreshing my browser & refill the travelers details still can't add the baggage.”

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Posted 2 years ago

“Terrible terrible service! They do not care for their customers at all! Just book directly with airline and avoid the hassle. I had to rebook a flight because my son had a change of school schedule. I tried to rebook with the airline itself and they were only charging me $60 but I keep getting an error and the airline told me that I need to rebook with Traveloka because I made the booking with them. So I contacted them and they were charging me the price of a whole new ticket, just to rebook for one flight they were charging me more that $600. What a scam! 😡😡😡”

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Posted 2 years ago

“Hello. Traveloka is not trustworthy. We booked our flight on Nov 19, 202, cebu to manila, and suddenly they sent us an email that it would be changed to Nov. 6, 2021. We sent them a message that we did not agree with it hence we were still in manila at that time (our flight fro manila to cebu was Nov 13, 2021). Actually it was our return ticket. They informed us that we would seek refund for it. We waited for 7 months. At one time, they let us choose if we want to convert the refund to a rescheduled flight. We supplied the needed requirements.But, at the end they said it couldn’t be refunded because of airline policy, – it says it was not fully cancelled flight. And our reservation is not refundable. We do agree, it is our fault, if we were not the ones who did not fly on schedule. But it is very clear under the sun that it was their fault. Where is the justice?”

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Posted 2 years ago

“I booked some tickets in Traveloka last 2 years and because of Covid everything been cancelled even my flights. It's been two years and until now the issue hasn't been resolved. I have a quite amount of money that they been holding. I am trying to get in touch with customer service but none of them really helped me and resolved the issue.”

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Posted 2 years ago

“They have terrible customer service. We made a mistake in filling out one of the names when we were booking. But we requested it to be corrected immediately. Almost a week later we had to email them to follow-up. It turns out the 24h period to change details had lapsed. But we did send all the necessary details within 24h. But that was all we got. They sat on our request for too long and then they didn't even bother fixing it by contacting the airline directly. And they didn't bother replying to our unrelated clarifications either. We were the ones that had to contact the airline directly, who have customer service that's just as bad. This whole ordeal took us 5hr to fix. It should've ended really quickly, in less than an hour.”

Traveloka 1 star review on 2nd July 2022

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Posted 2 years ago

“Just avoid them at all cost. Only respond on any changes to flight ticket is to deal with the airline directly before even consulting the airline and only give excuses on why they cannot do anything about it. Where else airline keep telling me that only they can change.”

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Posted 2 years ago

“Very bad service take my money and don't want to refund me back alot of excuses......”

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Posted 2 years ago

“MAJOR SCAM! I was unable to go on the flight and now will miss my flight due to the negligence of Traveloka booking me at two different airports for a connecting flight. My son and I were denied entry leaving Jakarta. Noone has helped for two hours and now I will miss my flight! Will NEVER USE TRAVELOKA AGAIN. So sad and upset. No urgency w/ customer support. Update; they want to charge me 107,000,000 to reschedule my flight. Three times more than the original cost. I have a return flight that they have now canceleled. This return flight isn't till July 17th vut they have canceled it . Have not responded to help find a solution but instead are trying to take MORE MONEY from me.”

Traveloka 1 star review on 20th June 2022

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Posted 2 years ago

“Worst service ever. They take your money before confirming that the product they advertise is available. I am still waiting for confirmation of a refund and they shut the phone in my face when following up on the process. The customer service employees are like they are programmed to keep saying the same thing no matter what you are asking them.”

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Posted 2 years ago

“Booked and paid for hotel. Ended up hotel management state all the booking from traveloka they did not receive! So we have no rooms to stay!”

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Posted 2 years ago

Traveloka is rated 3.7 based on 394 reviews