Traveloka Reviews

Name: Traveloka
Rating: 3.54

3.5 Rating 414 Reviews

62 %

of reviewers recommend Traveloka

Company Reviews

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Metrics

3.5

Based on 414 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Refunds Process	Difficult

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Traveloka 1 star review on 14th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This traveloka is fraud . I booked online there is another price and then after they call me again saying price has increased why they want to make fool of me it’s not my mistake I booked according to application and now they call and tell me price increased but there’s no update in the application. And I had booked for 30 kg going and comeback but they decrease my Babbage without informing me !!why I paid money for ???and then I asked them that’s not my mistake that’s because you didn’t update your prices in websites but no they didn’t want to listen …they said if I don’t want I can refund and I asked for refund now they asking me cancellation charge USD 265 …does this make sense ???? No how they can be double faced if there was already updated price I wouldn’t have lost my time talking with them hours to say my concern but still they doesn’t care .this is very bad I don’t recommend people to book from this application 👎👎👎👎👎and one time is understandable but two time is not okay same excuse will not work every time .😡😡😡😡I m very angry with their management team and everyone .they want charge for everything they have something in their website and different while doing action totally not good. It not acceptable .”

Traveloka 1 star review on 1st July 2023

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Posted 1 year ago

“Don't buy any ticket from traveloka they are bloody scammer company apply tricks in your purchase after no one there to hear your complaints worst platform to buy ticket in Thailand”

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Posted 1 year ago

“Traveloka is scammers. I need to change date if my flight and wanted me to pay more than i paid, i asked refund and tell me i will get $373 but when i said ok refund me then the bill came only $123 they said there have $250 refund fee. Who in the right mind will pay $250 refund fee? Please be aware and don’t use traveloka. You will lost a lot of money from using them website!!! Thieves”

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Posted 1 year ago

“Worst company ever. I won't never ever use traveloka again. For reschedule my flight I have to pay full amount a new ticket, while the old ticket can't be refunded. My flight schedule still a month in advance. What sort of agent it is.”

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Posted 1 year ago

“Traveloka is a scam! I booked ticket and never receive my booking code! Called plenty of times without any respond or help! Couldn't check in. Never ever trusting them!”

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Posted 1 year ago

“Never use this this website to book flight! I requested a refund for a flight and they said estimates refund amount is 700 dollar. I was happy with that so I decided to process it. However I got back only 460 dollar, with NO explanation. I emailed them and got the answer that it is the cancellation fee from the airline. But from the beginning to the end of the refund process they didnt tell me about it at all. They said that's now they have informed me so they hope I understand. Cant believe they have this terrible service and the lack of customer protection.”

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Posted 1 year ago

“Hi, The traveloka website was easy to use, but didn't reflect citilink airline policy. I paid extra luggage for my surfboards, only to be told at the citilink counter I should pay a sports equipment fee. Traveloka don't state this on their website and tell me they can't refund the extra luggage fee I paid but could not use. Their responses were short, dismissive and reflect poor business etiquette. Never again will I book through them.”

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Posted 1 year ago

“Traveloka is a scam. The worst platform ever use. They took 3 hours to response a flight re-schedule, and by the time i made payment they took another 3 hours to response during the mid night. By the time, the price has gone up and they request for more additional charges. Stranded in overseas, i had to booked another flight, lost of another ticket worth plus a business opportunity thanks to traveloka! Beware of their fake advertisement saying "easy re-schedule". I will never use them ever again and they should shut down the company.”

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Posted 1 year ago

“Do not use Traveloka, they gave me completely different flights to what I had ordered, different dates, and different times. Additionally, they want me to pay 1.3 million dong for rescheduling to the original tickets that I had bought, even though the problem was entirely because of their website. So unless you want to be scammed do NOT use this travel company.”

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Posted 2 years ago

“This is bad experiance from travelokal.. by tiket for 4 person 1 adult 2 chill 1 is infan..fill in form tralvelokal for the chill and infan can not key in the birth of date because bellow 12 y old only name and pasport no can key in, after buy the tiket and go to airline counter to print the e-tiket to check the detail, when check the detail found date of birth for chill and infan wrong key in.. many time contact travelokal operator.. can not change the date antill now depatual april 17, 2023.. so when i cancel the tiket and refun the money, travelokal return half the price to me.. iam asking to operator why i recive half price this is not my foult.. your side wrong keyin the detail.. the operator can not answer.. this is very very bad service from this agensi.. if you want money just asking to everyone we want donatetion to our company.. dont do like this.. i dont trust this company anymore..”

Traveloka 1 star review on 30th March 2023

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Posted 2 years ago

“Advertising prices well below other booking agents for same dates, but when you go onto the site to book the price is increased immediately.”

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Posted 2 years ago

“STOP USING TRAVELOKA. Terrible services & like scammers. Bought return flights from this website. Throughout my life, I never encounter MAS Airlines does not include baggage for any of their ticket. Before my departure, I realised its 0kg and when checked with Traveloka they blamed that is the airlines offers. I called MAS airlines to find out and to my shocked, they said the traveloka selected the "RESTRICTED TICKET" offer which does not include anything in order to bring down the ticket price. Upon checking add baggage from traveloka its RIDICULOUS, for 20KG it cost MYR985.71 versus from the MAS airlines website site which is 20KG at THB3780. Its 50% profit for TRAVELOKA.”

Traveloka 1 star review on 13th March 2023

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Posted 2 years ago

“WARNING, DO NOT TRUST TRAVELOKA AT ALL. Worst company to ever book anything... Super bad and slow service. Requested for reschedule, all they do is kept asking me to wait and wait till cannot wait and I have to book another flight to fly off... then when ask for refund, rejected immediately....”

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Posted 2 years ago

“kecewa sekali pembelian extra bagasi harganya sudah di naikkan berkali kali lipat. tidak sesuai dengan harga maskapai”

Traveloka 1 star review on 13th February 2023

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Posted 2 years ago

“1. Wrong greeting customer name from 2nd email to 12th email. 👏🏻 2. Reschedule by flight company but charges to customer. 😡😡😡 3. Ask for their company policy or procedure regarding the reschedule. Get the reply with: Warm greetings from Traveloka. We apologize for the current problem you are facing. Currently we have helped to follow up your report to the Flight Specialist Team. Please be willing to wait for further information from our Flight Specialist team within the next 30-60 minutes via message / telephone. If you have further questions, please contact us again by replying to this email or by tapping the chat icon on the upper right corner of your Traveloka App homepage. Customer Service Representative”

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Posted 2 years ago

“Booking flight gara” tidak ada nama belakang, dan minta ganti nama, tidak di gantikan Alhasil 2 tiket harus rugi sekitar Rp.800.000 idr Benar benar tidak masuk akal, cuma 5 menit setelah di book, dan minta bantuan ganti nama aja butuh 800k”

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Posted 2 years ago

“I recently booked a hotel in kk with a sea view room 2 weeks before the actual day. On the day when I checked in, i was given a city view. My email did mention i booked is the sea view but the hotel booking system only mention city view. Complaint to the hotel receptionists and they said the booking error is from “ Traveloka “ and they can’t do anything about it. I’m very disappointed that i paid for the sea view prices and only to get city view room in which the price difference from sea view to city view is $126rm for 2 nights”

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Posted 2 years ago

“You pay them, then wait for hotel to confirm the reservation and Traveloka customer service never gives a straight answer. I would avoid this company at all costs.”

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Posted 2 years ago

“Terrible service, wrong information and cheap excuses from the customer service. I booked a flight from Bangkok to Luang Prabang and back and had to reschedule the flight due to unforeseen circumstances. I informed customer service the day before that I had to reschedule the flight, they didn't come back until the next day. When calling me back they could not let me know the price for the change. I waited another 2 hours until they sent me an email that the system had a problem and that I had to wait another hour. After this I received a mail with the price confirmation for the change of 143,75 $, before being able to make the change they called me to inform me that the price is 9800 THB ( more expensive then the whole ticket just to change one way) during the same call they apologized informing me that the correct price is 143,75 $. When trying to process the payment on the system it did not go through since the system blocked it. I called customer service again and they told me that the price had increased again to 9800 THB because I didn't proceed the payment on time - but this was due to the non-working system. When I told them I didn't accept this price increase because I could not perform the payment on time due to their system they said that this was a policy if Lao Airline due to the NO SHOW - but on the Traveloka page they show under rescheduling conditions that I can change the flight until today until 7 pm. I just received another email that they insist on charging me 9800 THB to change the flight for one way ( note that this is almost the roundtrip price)- 5 minutes later I received another mail generated by the system saying that the price to change the flight is 143,75 $. Again, if I try to pay - it does not go through. I also want to mention that I booked a flight for my colleague separately through Lao Airlines and I could change the ticket 2 times without any cost and in less than 10 minutes! BRAVO Lao Airlines for such great and flexible service. I am still discussing with Traveloka to receive the price they have confirmed in two emails in writing 143,75$ I have booked very often with Traveloka, but this is definitely the last time.”

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Posted 2 years ago

“Hard to get the refund and bad service.”

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Posted 2 years ago

Traveloka is rated 3.5 based on 414 reviews