Traveloka Reviews

Name: Traveloka
Rating: 3.54

3.5 Rating 414 Reviews

62 %

of reviewers recommend Traveloka

Company Reviews

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Metrics

3.5

Based on 414 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Refunds Process	Difficult

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Traveloka 1 star review on 14th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Because of pricing… beware of traveloka website as this a a scam. The total bill in the website is different from what they have charged you. The total amount we saw was 500 plus where the charging is 4K plus. I feel like this is a scam whereby they have hidden fee and didn’t show the correct fee. Beware of website.”

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Posted 1 year ago

“I tried booking a hotel in Vietnam, Can Tho. After many attempts, I was informed by them that payment fail so booking didn’t go through. All transactions shows pending and that it didn’t go through. Then afterwards I found out they have charged me for my booking. I was unaware that payment went through. I found out after the day of my reservation date because they asked me for a review. Then I went through my bank account and found out they have charged it on the day they said payment fail. I have been in contact with them for a week now for a refund. They keep telling me different things. I keep telling them it’s their fault for not informing me that payment went through. I did not get an email confirming that payment went through and that I have a booking. I got no e voucher from them. I don’t even see a the receipt of the transaction on the their app. I only found out from my bank account charges. They are not a trust worthy site and customer service is horrible, as they don’t understand your situation and answered as a computer agent. I’m never using them again after this.”

Traveloka 1 star review on 11th January 2024

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Posted 1 year ago

“Worse agencies. Worse agencies system. Worse staff communication. Everything is horrible with this agency.”

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Posted 1 year ago

“I booked the ticket from traveloka and the airline was CANADA AIRLINE. CANADA AIRLINE suddenly rescheduled my flight after I bought the ticket, I received an email from traveloka and I was given the right to change the date or time of the flight if I don't like the reschedule made by CANADA AIRLINE or to get a refund. to connect with traveloka via chat is the most difficult and you have to wait for about 5-6 hours, to get their answer, and for each of your questions, you will receive an answer after 1-2 hours. (traveloka you need to fix this problem) back to the story when I made a request to withdraw because I couldn't follow the schedule, at first they didn't allow it on the grounds that Canada Airline decided to change the schedule. I tried to request a refund but it was not allowed because the tickets I bought from them (traveloka) cannot be rescheduled and refunded. first it's not my fault for rescheduling. I ended up giving bad feedback on traveloka to end the chat and I had to buy a new ticket. this is what makes me determined not to buy tickets through this platform again.”

Traveloka 1 star review on 15th December 2023

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Posted 1 year ago

“Theyre customer service was worst ever, never ever booked on this. They would answer youre queries or anything for a longer time. Not worth it. Waste of money.”

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Posted 1 year ago

“I booked the ticket from traveloka and the airline was airasia. airasia suddenly rescheduled my flight after I bought the ticket, I received an email from traveloka and I was given the right to change the date or time of the flight if I don't like the reschedule made by airasia or to get a refund. to connect with traveloka via chat is the most difficult and you have to wait for about 3-4 hours, to get their answer, and for each of your questions, you will receive an answer after 1-2 hours. (traveloka you need to fix this problem) back to the story when I made a request to withdraw because I couldn't follow the schedule, at first they didn't allow it on the grounds that Airasia decided to change the schedule. I tried to request a refund but it was not allowed because the tickets I bought from them (traveloka) cannot be rescheduled and refunded. first it's not my fault for rescheduling. I ended up giving bad feedback on traveloka to end the chat and I had to buy a new ticket. this is what makes me determined not to buy tickets through this platform again. The next day, I received a chat from one of the traveloka staff asking if I would like to change the flight schedule. WTF! You finally responded after I left bad feedback”

Traveloka 1 star review on 5th December 2023

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Posted 1 year ago

“I bought 4 tix for what I thought was admission to Singapore Sentosa Adventure cove. Turned out these were skip the queue tickets for some of the popular rides. When I reached Sentosa, I was told I had to buy the admission tickets and could ask Traveloka for refund. Wrote to Traveloka to ask for refund on the basis their info for the package on the website was unclear and misleading. I didn't get a refund at all. Boycott Traveloka at all costs.”

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Posted 1 year ago

“They are frauds. Please save yoir money and save yourself from the mental torture and do not buy from them”

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Posted 1 year ago

“Airline cancelled my flight, so I opted for refund. Turned out traveloka only allows credit refund; your money is gone for good if you’re travelling anytime soon. My other flight is also affected by this airline cancellation, but traveloka denied my refund request as airline cancellation by saying this flight is still open. Even when I can no longer use that flight. I wrote to customer support twice two weeks ago, and so far there is no response of any kinds. The airline is obviously at fault, but traveloka’s attitude and speed of action are far worse. For unknown reason, the website doesn’t allow me to submit my review with the screenshot of my two bookings.”

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Posted 1 year ago

“They are frauds. I paid extra for extra luggage and seat upgradation. When I boarded flight they said they have not receivefd any info or payment regarding this.”

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Posted 1 year ago

“I used their app to book my flights, but their system issued me an incorrect ticket. Despite contacting them the minute I received the incorrect e-ticket, they have been incredibly uncooperative in rescheduling my flight. It takes ages to get through to an agent on their customer service line and when you do finally speak to someone, they tell you that they can't do anything, but will pass your message along. Their chat support is even worse, with whoever handling that being completely incompetent. They reschedule the flight to whenever they choose, i.e., completely wrong dates, and still try to charge a rescheduling fee, irrespective of the fact that the whole situation arose due to their system error. I will never use them again and am now out of pocket having to book an extra night's accommodation because I won't arrive in time to catch the ferry to my end destination. I absolutely do NOT recommend using them: the couple of bucks you're looking to save are not worth the hassle of having to deal with their faulty systems and useless staff.”

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Posted 1 year ago

“This Traveloka site is fake and no genuine rating provided in the site.On backend they ask people to opt for 5star rating and giving money for getting high promotion on their sites.Even they are doing frauds and lost poor people money .Dont trust”

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Posted 1 year ago

“You people are Thief! I booked a flight through your website 4 January 2020 for rm417.because of COVID 19 my flight was cancelled by the airline and country border closed. After waiting over 3 years you refund on rm22? You people are despicable. I'll be sure to post this on every platform so people don't use your application.”

Traveloka 1 star review on 12th September 2023

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Posted 1 year ago

“the airline Cathay Pacific wouldn't let my colleagues wife on her flight!! apparently there was an issue with her ticket, but her friend got on ok. Traveloka, We've tried calling you, you hang up!! We tried emailing, you don't answer, we've tried the messanger service, you say "We're working on your Query" and still 24hours later, NO F*kcing ANSWER!!! Your a SCAM Traveloka!!! DO NOT USE THEM!!!!”

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Posted 1 year ago

“You're a scam! You hacked my credit card!”

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Posted 1 year ago

“I do not travel! Your company tried to charge my PayPal account this morning. A $70.40 charge... I called and was asked for my PayPal account number for verification 😅😅 Then was told that no.manager is available to even call me back. I will tell all that I know and post on socia.media to never use this company.”

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Posted 1 year ago

“everytime I use this, it's okay. I guess happy people rarely cares about review. Most people here probably can't read properly”

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Posted 1 year ago

“I wish I could give 0 star. They are a scammers and the customer service are not willing to help.”

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Posted 1 year ago

“Avoid at all costs! Booked hotel for 1 week, non refundable, only to be informed AFTER the booking process that I will also have to pay at the hotel 15% of the total + some other fee!! Crazy!! This is never informed before confirming! I tried to book again same hotel just to make sure. Customer service is useless!”

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Posted 1 year ago

“Booking a hotel thru this website and received a call from them, the hotel room is not available even after getting a confirmation email. Need me to re-do booking another hotel.... With the same outcome, hotel rooms are not available. Waste my time and money. Customer Service was not really helpful and tolerated and I request on the compensation.”

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Posted 1 year ago

Traveloka is rated 3.5 based on 414 reviews