Traveloka Reviews

Name: Traveloka
Rating: 3.54

3.5 Rating 413 Reviews

62 %

of reviewers recommend Traveloka

Company Reviews

Questions

Metrics

3.5

Based on 413 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Traveloka made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Traveloka 1 star review on 14th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The price displayed on the app is often different from the final price to be paid. This is very disappointing and makes me feel cheated. I understand that prices can change, but a drastic change at checkout is very suspicious. Traveloka should be more transparent in displaying the actual price, including taxes and surcharges, so that there are no unpleasant surprises at the end of the booking process.”

Helpful Report

Posted 7 months ago

“I am very disappointed with the performance of the Traveloka app. The app often crashes at very crucial moments, such as when I tried to complete a ticket booking yesterday when I was going to Melbourne. This didn't happen once or twice, but repeatedly, and it was very annoying. It seems like this app is not well optimized for different types of devices. Please improve the app's performance and make it more stable, especially when used for important transactions.”

Helpful Report

Posted 7 months ago

“Base on my experience, i’ve been using this app for month and find it very organized and hassle-free for booking. I can always book using credit or debit crads with no lagging issues. The notification are authentic”

Helpful Report

Posted 7 months ago

“This app is fascinating, but one thing that annoys me is the frequent update requests. I have to update it 2-3 times a month, and I don't notice any specific changes after updating. Why does Traveloka need to update every two weeks if there are no apparent changes in the app?”

Helpful Report

Posted 7 months ago

“What I love about Traveloka is how they treat their customers. There are a lot of promos, and the customer service is quite good. I once contacted their CS team for an update on my flight reschedule, and they were very helpful. I hope they continue to prioritize their customers and keep improving.”

Helpful Report

Posted 7 months ago

“I couldn't say no more about Traveloka's services. What I amazed about was that the Traveloka's ticket price so affordable that I had more money to spent in the vacation. I booked a flight from Japan to Thailand for 4 days and 3 nights. All of my daily needs in Traveloka I ordered it in Traveloka, starting from ticket flights, hotels, and accomodations. I truly satisfied with all of the features that Traveloka provide. I even booked a flight to going back home already with Traveloka. Thank you very much.”

Helpful Report

Posted 7 months ago

“had a great impression with Traveloka since Traveloka helped me to move into another country. I was born and raised in Hong Kong, but after college I decided to move to Manila, Philippines because I thought that Hong Kong became so overcrowded lately. The reason I chose Manila was because of the hospitality and warm people in it. Philipinos may be the warmest people I've ever met. When I asked Traveloka's customer service about moving into another country, the customer service kindly explaining the whole process so I can understand the process step by step. Good overall for me, and keep the cheap price as always!”

Helpful Report

Posted 7 months ago

“I was so disappointed with Traveloka because I had a trip from Melbourne to Auckland. I took the flight with Traveloka because my sister said that Traveloka is good and the price was cheap. So I checked out the payment and that was the worst decision. The payment had a problem, unavailable payment with credit card, and occurs an error from the app. The app crashed and I had to repeat the transaction again. Since the credit card payment was not available, I borrowed my sister's local bank to complete the payment. I hope Traveloka can improve the system and payment.”

Helpful Report

Posted 7 months ago

“I am very impressed by how Traveloka manage to keep their cheap ticket prices despite that the app had a lot of negative reviews on the Internet. I began to use Traveloka since 2019 which gave me a lot of benefits. For example, I got a discount when I had a flight from Jakarta, Indonesia to Perth, Australia. It only cost me around AUD 150 with a discount. I was planning to do a tourism itinerary to Perth because August is a great time to see Aurora Australis which amazed me. I had an opportunity to see the aurora by myself thanks to Traveloka's companion and great passion as a travel agency company”

Helpful Report

Posted 7 months ago

“This is the very first time I used Traveloka and I chose to neutral, because it does offers a lot of cheap ticket prices, like the one I bought when I travelled from Siem Reap, Cambodia to Bangkok, Thailand. But, there are a lot of things to improve so Traveloka could be my main travel app. For example, there was no clear baggage policy when I booked a flight. And the price of additional baggage was expensive too, It's like 80% of ticket's price. If Traveloka want to gain more customers, I think they should provide an airlines that give a cheap additional baggage policy”

Helpful Report

Posted 7 months ago

“Maybe Traveloka offers a cheap ticket flight, I used Traveloka several times to work from Singapore to Indonesia, Malaysia, Thailand or Australia. But, I had to give Traveloka a suggestion about the additional cost when I booked a ticket with Traveloka in the third website Skyscanner. Please make sure that the price in the Skyscanner website matched the real price in the Traveloka App.”

Helpful Report

Posted 7 months ago

“I could rely on Traveloka back when I was attending a class in Jakarta, Indonesia. I flew from Kuala Lumpur to Jakarta to attend an Islamic lecture from Ust. Adi Hidayat in order to strenghten my islamic knowledge. He has been Malaysian number one priest and I admired him so much that is why I flew with Traveloka. However, I got a bad experience with the service Traveloka had because they did not notified about my next flight to back to Malaysia, but luckily I got the plane so I'll just give Traveloka 4 stars.”

Helpful Report

Posted 7 months ago

“I couldn't believe what I just experienced with Traveloka. They just robbed my money just like any other people on the review. I took a trip from Bangkok to Malaysia after I worked there for 3 years. It's been 3 years since I haven't go home and Traveloka made my farewell with Thailand get worse. There was a hidden fees in the payment that really makes me upset about it. I also experienced a bad customer service from Traveloka. They said that there was not any problem with my trip and just ended the call after that. Traveloka surely robbed me in the most polite way LOL. I hope Traveloka could improve in the payment and customer service.”

Helpful Report

Posted 7 months ago

“Traveloka delivered a seamless 5-star experience for my flight from Jakarta to Padang. Booking was simple and quick, with clear pricing and options. The flight itself was comfortable and on time, arriving in Padang ready to explore its culinary delights. I especially appreciated the helpful customer service, which answered all my questions promptly and efficiently. Traveloka is my go-to for future trips to Padang and beyond.”

Helpful Report

Posted 7 months ago

“Traveloka is a lifesaver! 🙌 I've used it for everything from flights to hotels, and it consistently delivers amazing deals. I especially love the "Explore" feature – it's like having a travel agent in my pocket, suggesting destinations based on my interests and budget. Plus, their customer support is top-notch – they're always quick to help solve any problems. I can't imagine traveling without Traveloka! ✈️”

Helpful Report

Posted 7 months ago

“Traveloka delivers a superb travel booking experience with its sleek interface and comprehensive range of options. The platform stands out for its detailed listings and real-time availability, ensuring that users can make well-informed decisions. Exceptional customer service further enhances the booking process, making it smooth and hassle-free. Traveloka’s efficient design and extensive choices make it a top choice for travelers seeking both convenience and reliability.”

Helpful Report

Posted 7 months ago

“I had an outstanding experience using Traveloka for my recent trip. The user interface is incredibly intuitive, making it easy to book flights, hotels, and activities. The range of options available allowed me to tailor my trip exactly to my preferences. Customer service was top-notch, with prompt and helpful responses to my inquiries. The booking process was seamless, and the confirmation details were clear and accurate. I especially appreciated the competitive prices and exclusive deals that Traveloka offers. Overall, Traveloka made my travel planning stress-free and enjoyable. I highly recommend it to anyone looking for a reliable and efficient travel booking platform.”

Helpful Report

Posted 7 months ago

“Absolutely thrilled with my experience using Traveloka! 🌟 The platform offers an incredible array of tour packages, catering to every type of traveler, whether you're looking for a relaxing getaway or an adventurous escapade. The variety of hotel options is truly impressive; from budget stays to luxury resorts, there's something for everyone. Plus, their flight tickets are surprisingly affordable, making travel planning so much easier and more cost-effective. The user-friendly interface and seamless booking process add to the convenience, ensuring a stress-free experience from start to finish. Highly recommend Traveloka for anyone looking to make their travel dreams a reality! ✈️🏨🌍”

Helpful Report

Posted 7 months ago

“What Traveloka brings to us customers is something I should appreciate about. Bevause Traveloka isn’t just a travel app like any other apps. Besides flight ticket, you can find a comfortable hotel based on the budget, a train ticket, a cruise ship, even a tour package. That’s why Traveloka is so perfect in one way or another because they really take care of what travelers might need when they are on their way to the tourism destinations.”

Helpful Report

Posted 7 months ago

“Using Traveloka for my recent trip was an outstanding experience. The app's interface is incredibly user-friendly, making booking flights and accommodations a breeze. All necessary information, from flight details to hotel reviews, is presented clearly. The competitive pricing and variety of options were impressive. Customer service was prompt and helpful, addressing every query efficiently. The entire process was smooth and hassle-free. I highly recommend Traveloka for anyone looking to plan their travel comfortably and effectively.”

Helpful Report

Posted 7 months ago

Traveloka is rated 3.5 based on 413 reviews