Traveloka Reviews

Name: Traveloka
Rating: 3.60

3.6 Rating 405 Reviews

64 %

of reviewers recommend Traveloka

Company Reviews

Questions

Metrics

3.6

Based on 405 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I couldn't say no more about Traveloka's services. What I amazed about was that the Traveloka's ticket price so affordable that I had more money to spent in the vacation. I booked a flight from Japan to Thailand for 4 days and 3 nights. All of my daily needs in Traveloka I ordered it in Traveloka, starting from ticket flights, hotels, and accomodations. I truly satisfied with all of the features that Traveloka provide. I even booked a flight to going back home already with Traveloka. Thank you very much.”

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Posted 4 months ago

“had a great impression with Traveloka since Traveloka helped me to move into another country. I was born and raised in Hong Kong, but after college I decided to move to Manila, Philippines because I thought that Hong Kong became so overcrowded lately. The reason I chose Manila was because of the hospitality and warm people in it. Philipinos may be the warmest people I've ever met. When I asked Traveloka's customer service about moving into another country, the customer service kindly explaining the whole process so I can understand the process step by step. Good overall for me, and keep the cheap price as always!”

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Posted 4 months ago

“I was so disappointed with Traveloka because I had a trip from Melbourne to Auckland. I took the flight with Traveloka because my sister said that Traveloka is good and the price was cheap. So I checked out the payment and that was the worst decision. The payment had a problem, unavailable payment with credit card, and occurs an error from the app. The app crashed and I had to repeat the transaction again. Since the credit card payment was not available, I borrowed my sister's local bank to complete the payment. I hope Traveloka can improve the system and payment.”

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Posted 4 months ago

“I am very impressed by how Traveloka manage to keep their cheap ticket prices despite that the app had a lot of negative reviews on the Internet. I began to use Traveloka since 2019 which gave me a lot of benefits. For example, I got a discount when I had a flight from Jakarta, Indonesia to Perth, Australia. It only cost me around AUD 150 with a discount. I was planning to do a tourism itinerary to Perth because August is a great time to see Aurora Australis which amazed me. I had an opportunity to see the aurora by myself thanks to Traveloka's companion and great passion as a travel agency company”

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Posted 4 months ago

“This is the very first time I used Traveloka and I chose to neutral, because it does offers a lot of cheap ticket prices, like the one I bought when I travelled from Siem Reap, Cambodia to Bangkok, Thailand. But, there are a lot of things to improve so Traveloka could be my main travel app. For example, there was no clear baggage policy when I booked a flight. And the price of additional baggage was expensive too, It's like 80% of ticket's price. If Traveloka want to gain more customers, I think they should provide an airlines that give a cheap additional baggage policy”

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Posted 4 months ago

“Maybe Traveloka offers a cheap ticket flight, I used Traveloka several times to work from Singapore to Indonesia, Malaysia, Thailand or Australia. But, I had to give Traveloka a suggestion about the additional cost when I booked a ticket with Traveloka in the third website Skyscanner. Please make sure that the price in the Skyscanner website matched the real price in the Traveloka App.”

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Posted 4 months ago

“I could rely on Traveloka back when I was attending a class in Jakarta, Indonesia. I flew from Kuala Lumpur to Jakarta to attend an Islamic lecture from Ust. Adi Hidayat in order to strenghten my islamic knowledge. He has been Malaysian number one priest and I admired him so much that is why I flew with Traveloka. However, I got a bad experience with the service Traveloka had because they did not notified about my next flight to back to Malaysia, but luckily I got the plane so I'll just give Traveloka 4 stars.”

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Posted 4 months ago

“I couldn't believe what I just experienced with Traveloka. They just robbed my money just like any other people on the review. I took a trip from Bangkok to Malaysia after I worked there for 3 years. It's been 3 years since I haven't go home and Traveloka made my farewell with Thailand get worse. There was a hidden fees in the payment that really makes me upset about it. I also experienced a bad customer service from Traveloka. They said that there was not any problem with my trip and just ended the call after that. Traveloka surely robbed me in the most polite way LOL. I hope Traveloka could improve in the payment and customer service.”

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Posted 4 months ago

“Traveloka delivered a seamless 5-star experience for my flight from Jakarta to Padang. Booking was simple and quick, with clear pricing and options. The flight itself was comfortable and on time, arriving in Padang ready to explore its culinary delights. I especially appreciated the helpful customer service, which answered all my questions promptly and efficiently. Traveloka is my go-to for future trips to Padang and beyond.”

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Posted 4 months ago

“Traveloka is a lifesaver! 🙌 I've used it for everything from flights to hotels, and it consistently delivers amazing deals. I especially love the "Explore" feature – it's like having a travel agent in my pocket, suggesting destinations based on my interests and budget. Plus, their customer support is top-notch – they're always quick to help solve any problems. I can't imagine traveling without Traveloka! ✈️”

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Posted 4 months ago

“Traveloka delivers a superb travel booking experience with its sleek interface and comprehensive range of options. The platform stands out for its detailed listings and real-time availability, ensuring that users can make well-informed decisions. Exceptional customer service further enhances the booking process, making it smooth and hassle-free. Traveloka’s efficient design and extensive choices make it a top choice for travelers seeking both convenience and reliability.”

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Posted 4 months ago

“I had an outstanding experience using Traveloka for my recent trip. The user interface is incredibly intuitive, making it easy to book flights, hotels, and activities. The range of options available allowed me to tailor my trip exactly to my preferences. Customer service was top-notch, with prompt and helpful responses to my inquiries. The booking process was seamless, and the confirmation details were clear and accurate. I especially appreciated the competitive prices and exclusive deals that Traveloka offers. Overall, Traveloka made my travel planning stress-free and enjoyable. I highly recommend it to anyone looking for a reliable and efficient travel booking platform.”

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Posted 4 months ago

“Absolutely thrilled with my experience using Traveloka! 🌟 The platform offers an incredible array of tour packages, catering to every type of traveler, whether you're looking for a relaxing getaway or an adventurous escapade. The variety of hotel options is truly impressive; from budget stays to luxury resorts, there's something for everyone. Plus, their flight tickets are surprisingly affordable, making travel planning so much easier and more cost-effective. The user-friendly interface and seamless booking process add to the convenience, ensuring a stress-free experience from start to finish. Highly recommend Traveloka for anyone looking to make their travel dreams a reality! ✈️🏨🌍”

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Posted 4 months ago

“What Traveloka brings to us customers is something I should appreciate about. Bevause Traveloka isn’t just a travel app like any other apps. Besides flight ticket, you can find a comfortable hotel based on the budget, a train ticket, a cruise ship, even a tour package. That’s why Traveloka is so perfect in one way or another because they really take care of what travelers might need when they are on their way to the tourism destinations.”

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Posted 4 months ago

“Using Traveloka for my recent trip was an outstanding experience. The app's interface is incredibly user-friendly, making booking flights and accommodations a breeze. All necessary information, from flight details to hotel reviews, is presented clearly. The competitive pricing and variety of options were impressive. Customer service was prompt and helpful, addressing every query efficiently. The entire process was smooth and hassle-free. I highly recommend Traveloka for anyone looking to plan their travel comfortably and effectively.”

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Posted 4 months ago

“My trip from Lisbon to Madrid to watch the Real Madrid vs. Real Valladolid match was seamless thanks to Traveloka. The platform made it incredibly easy to find the cheapest flights and hotel options online. With its user-friendly interface and comprehensive search features, I quickly secured affordable tickets and accommodation. Traveloka truly made my travel planning effortless and budget-friendly. Highly recommend for anyone looking for great deals and a smooth booking experience!”

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Posted 4 months ago

“I was planing a trip to Bali in December 2024. I booked a flight from Bangkok, Thailand to Bali, Indonesia. There was no problem at all when I tried to book a flight, the price was affordable and cheap. I got in $95 and it was worth it. I also booked a concert ticket of AKON in Traveloka Xperience and I am looking forward to seeing his performace in the late of 2024 at Atlas Beach Club.”

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Posted 4 months ago

“I recently completed a 4D3N tour package from Seoul to Jakarta with Traveloka, and my experience was excellent. The package offered great value for money with high-quality service. The hotel provided was very comfortable and well-located, enhancing my stay significantly. The round-trip flights were smooth, punctual, and offered good service. The included destination tickets were very convenient, providing easy access to major attractions. Additionally, the English-language guides and information were very helpful. Overall, the package delivered outstanding value, and I highly recommend it to anyone planning a similar trip.”

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Posted 4 months ago

“Lately I’ve been using Traveloka to do my job as a social media traveller and I would say that Traveloka is an underrated travel app that no one knows about. If you have the opportunity to travel to Southeast Asian countries, I highly recommend you to use this platform. It provides the latest and the best ticket prices compared to the other travel apps.”

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Posted 4 months ago

“I recently used Traveloka's tour package feature for a trip from Manila to Bangkok, and it was an exceptional experience. The convenience of booking everything in one go—round-trip flights, hotel accommodations, and meals—made planning effortless. The package offered excellent value, with all components seamlessly integrated into a single purchase. The process was user-friendly, and Traveloka's platform made it easy to manage my itinerary. The inclusion of meals and well-chosen accommodations added to the overall enjoyment of the trip. I highly recommend Traveloka’s tour package feature for anyone looking to streamline their travel arrangements and ensure a smooth, hassle-free experience.”

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Posted 4 months ago

Traveloka is rated 3.6 based on 405 reviews