“Advertises Hotel rooms at prices that do not exist, takes the money as you press confirm and then doesn't promptly refund when they actually do not have the available room.
They actually ask you if you would like them to find another hotel for you.
As if this day and age you can't do it yourself.
The vendor is blamed for not having the room available.
This no way to run a business in 2018!”
“Used Travel up to book a hotel. Got to the hotel only to find out they’d never received the booking request. The hotel sent us away as they were full. Since we were out we requested a full refund from Travel Up. We were told two business days. After 7 days, we disputed the charge on our credit card. They have yet to refund us! Do not use this company.”
“Etihad changed our flight times and weren't too helpful as the changes didn't suit us. Rhys Turner got us sorted out very promptly with no fuss. Thanks Rhys.”
“Etihad changed our flight times and were not too helpful as the changes didn't work for us. Rhys Turner was very helpful and got us sorted out very promptly and efficiently. Thank you Rhys”
“I have been dealing with Jenna Summers and she has been fantastic, we had some changes to flight times and was quick to inform us, quick to reply to emails and answered all my questions along the way. Jenna has given me confidence in the website as to me it was unknown before I booked it. Thanks Jenna, keep it going :)”
“Booking process was very smooth, with great prices, since then there has been a schedule change and Rhys Turner from customer service has been fantastic keeping me updated and sorting out new flight, even when the new flight scheduled was wrong Rhys was very apologetic and had the problem sorted as soon as possible. Fingers crossed this is the last of the changes.”
“First of all, they had the cheapest flight to offer. Secondly, since one of the flights was cancelled, they managed to offer me even better flight solution so I’m really happy with the outcome. Customer service was really efficient!”
“I booked a flight for next year through travel up and noticed that one letter in my name was spelled wrong. I emailed Charlie who was dealing with the ticket and he said to send a copy of the passport and he will get it done in 1 week. when I called in 1 week I was told that it will be done within a week. After 2 weeks I asked to speak to Charlie's manager and he reassured me that it will be done within the next 2-3days as Charlie was unwell. After 4 weeks with no response I again spoke to Garry smith the manager who reassured me that Michell will sort it out and will contact me. When it didn't happen I called Singapore Airlines who called Garry Smith directly and helped to get it sorted. They then charged me a total of £140 that's £75 as the fee for travel up and £65 as the fee for Singapore Airlines. After 12 calls to an expensive number and 8 mails which were unanswered and with £140 and after 5 weeks it was sorted.
Don't book any from these agents specially if you are booking far in advanced (the fair difference between Singapore Airlines and Travel up was only £20). If I had booked through Singapore Airlines directly I only had to pay £65 for name change.”
“I would leave zero starts if I could. I asked 3 times for an itemized receipt so I could do my business expenses and never received a response.
Can't image if it was something more pressing what would happen.
DO NOT USE THESE PEOPLE.”
“Would advise people to have nothing to do with this company. We booked a holiday and due to their refusal to amend a booking for us despite it being within hours or the original booking we ended up paying £700 to take a two year old on her own seat on holiday. Complaints department is non existent. They are the most unhelpful company I have ever had the misfortune to deal with and would never have anything to do with them again.”
“First, my flights were changed - that was OK, except the new e-ticket did not arrive on time and it took 2 phone calls to get it - only 48 hours before I actually flew. This was anxiety creating.
The worst problem for me, and a very serious one, was that on my e-ticket it said I *must* reconfirm my flights before travelling. I was with SAA and they did not ask for this and I couldn't see a way to do it (e.g. 'Manage my booking'). I rang two customer support numbers, which didn't answer. I also rang Travel Up (expensively) - they said it was OK, but if so, why this requirement? Unprofessional and misleading - and stressful in that I thought I may be stuck in Botswana if I couldn't get the flight.
SOFIA SMITH CUSTOMER SERVICE was responsive, but the above problem is a bigger one, which TravelUp needs to address, not her. Please respond, TravelUp!”
“Was told id have a full refund if cancelled.. they tricked me into paying some deposit thats non refundable.. made it very unclear... all other sights such as expedia give full refunds ...no hidden fees ... beware”
“My flight was rescheduled and the staff at Travelup were extremely incompetent in trying to rectify the problem as I ended up stating what I wanted to be done time and time again and they STILL went against my wishes. Terrible.”
“I paid £572.98 for One ticket to Yerevan on Aug/2017. When I informed the company that I have a problem travelling with 2 transfers one week before the travel time, they informed me that the ticket is unrefundable and they just pay me £15.25 (Tax fee).
I cant beleve that they DID NOT EVEN PAY ME BACK THE LITTLE £15.”
“Do not answer support emails. Had a medical emergency and travel up delayed and delayed until the deadline for changing my flight had passed.
Stopped replying to my emails, blocked me from their social media and refuse to refund the tax from the missed flight.. I'm not asking for a full refund, just what I am owed!
Avoid at all costs.”
