“Hello
In January I requested a ticket refund, as it shows on screenshot ( it says money would show on the account after 3-5 working days )
When the money didn’t show on my account after those days, I rang travel up and I spoke to one of your customer service staff member and he said you got two option is either have a refund back -50£ service charge, or a voucher, I clearly told him I don’t want to pay £50 for service that I didn’t get, and taking voucher now is pointless because border are still closed, he said ok ring us back whenever you decide what you want to do.
Today I was surprised that the money was refunded to my account -50£ and without my permission or my chosen option !! So travel up decided what to do with my money on my behalf !”
“Avoid using this company. We have been waiting since September 2020 for a refund on a cancelled ticket due to COVID. Despite promising no refund has emerged and they will not answer emails nor telephone. Will not be using this company ever again!! Exterior poor customer service”
“It's a shame that I had to deal with a company like travel up, I have been booking flights and travelling for about 30 years, first time in my life I see a travel agent receive information from the airline company which has changed flights time for both outbound and inbound flights, but they send an email to mention about only inbound flight change, hence through the responsibility on a customer and blame them why didn't they guessed that the outbound flight has changed too!!!!!, not to mention about the customer service and how many times they cut the line claiming lines are bad!!.”
“I have contacted travel up many times but I never talk to anyone like Sofia smith(customer care)she was wonderful ,so helpful. So quickly she managed to rebook my flight...thank you so much Sofia..that 5star goes to Sofia...”
“Fleming grayson is a very helpful member of the team and deserves credit for going the extra mile to solve my issues...
A lot of good people in the team”
“Do NOT use TravelUp! We booked hotel accommodation through them at a 5 star hotel and they ‘forgot’ to send confirmation paperwork to the hotel. We were 4 hours away from home with a 5 year old and had to take the last remaining available accommodation at another hotel which was awful, and while they refunded the original amount, they refused to contribute to this cost. They just take your money and don’t care what happens.”
“I have been dealing with Janki who has been amazing in helping process my refunds and chasing the airlines on my behalf. I have received prompt responses to my emails which provided feedback every step of the way,I am due to get my refund in 3-5 working days which is a welcomed relief to what has been a tough year financially.
Thank you to Janki and the rest of Travel up team.”
“The most amazing thing was the fact that people actually call you back when you leave your number because you don't want to keep holding. They called every single time I did that and in the last call Fleming Greyson was extremely helpful and followed through my booking change until the very end when I had the correct info for my new flight. Very pleased with the service received”
“Never trusted travel agencies until I came across Travel Up, excellent service with very reasonable prices. Their Communication is good that gives me reassurance. Fleming has been fantastic and I’m sure once the storm is over will help me reach my so desired destination”
“It was a real journey with the guys from TravelUp! All in all, I can say that the employee Fleming Greyson has been the absolute most helpful person I ever was in contact with via a Customer Service Helpline.
When I booked the ticket, I accidentally booked the wrong return date and was not very happy with the service I received to rebook the return flight. I didn't think that I was advised in my best interest - but in TravelUps best interest. I found that very unfair.
In the end, for various reasons, I couldn't board the plane and there was a big confusion about whether I will get a refund/voucher for my ticket or not. Fleming stayed with me throughout the whole process and was ALWAYS available to talk to me. He listened to me, understood me, and I was very confident that he would get this sorted. Which he did! In the beginning, I kind of regretted that I booked with TravelUp - but in the end, I have to say: I am looking forward to booking through their travel agency again. Thank you so much, Fleming, that you were fighting for me restored my faith in the goodwill and work ethics of Customer Services!!!”
“At the beginning of 2020 I booked through Travelup to visit my son and grandsons in Australia the booking process was easy to understand and great value for money. Then Covid-19 struck and my flights were cancelled I was devastated but Travelup were great. Customer services arranged for a refund from the airline and a voucher to the full ticket value for a future flight which was valid until June 2021. In December of 2020 my personal circumstances change so that it would not be possible to travel before June 2021 and I asked for a refund on my voucher which Travelup responded to within a day and refunded direct into my bank account within a week of my request. Throughout this very difficult year the staff at Travelup have kept their customers up to date with the latest news from the airlines and always been helpful and friendly I would strongly recommend them to anyone wishing to travel.”
“Had to cancel my flight due to COVID which I thought would have took very long but Instead the service and support was smooth took less than an hour to deal with which was great!
Amazing help from Fleming Greyson”
“Due to Covid19 we had to cancel our flights.
We received great support from Janki Kiri from their
ticketing department and finaly a refund.
All in all everything was very smooth.”
“After struggling to get through
Fleming Greyson was great help as always he always seems to be the only one that wants to help i recommend you speak with him so he can help you
Great guy great service
Regards m mahmood”
“We recently were in a call with a staff member named Fleming. He was kind and helped us a lot when many other companies did not. He provided us with all the information we needed and did what we wanted. Thanks a lot.”
“Janki Kiri was super helpful and responsive to help us to reschedule our flights after it was canceled due to new covid regulations. I am very greatful for her support!”
“Fleming Greyson Help me to solve my problem and was very kind with me! He answered my questions in a nice and kindly way!! Wish every other member of travelup team be like him!! thank you Mr. Fleming Greyson!”
“I recently booked flights to Spain & due to bad weather conditions my return flight on 9th of Jan to London was cancelled. Because I didn't book the flights directly with the airline I had to contact Travelup customer services. After several phone calls & emails I was asked if I wanted a flight to Dubai or a flight to London on the 22nd of Jan. In the emails & calls I explained that I was stranded in Bilbao Airport with no food or drink & no way to return home. This fact seemed to be lost through translation to the staff in the Indian call centre. Not once did they return my calls or reply to my emails & I was told the flight wasn't cancelled & I was a no show. I was basically abandoned. While Iberia passages were given hotel accommodation & tickets for food, I was left with having to deal with Travelup & their incompetent staff who really didn't careless & had no understanding or empathy to the situation. TOTAL WASTE OF TIME & WILL NEVER USE THIS POOR EXCUSE FOR A TRAVEL AGENT & THEY SHOULD BE ASHAMED OF THEMSELVES”
