“Trip.com followed up on flights and tours that we had to cancel due to illness and managed to get half our money back. We were very pleased with the correspondence with real people and we felt they went beyond what they needed to do.”
“Have a great time staying at Pullman Jakarta. Room is clean and location is good. Shopping mall is just across the street. Experienced very good room cleaning service by Jannah. I would recommend anyone to stay in this hotel”
“Where so thankful to our tourist guide rick lee,from SST travel i love how the way he treats us ...he accompanied us well...so i rate Rick Lee 5 stars”
“We booked our flights to China and Vietnam through Trip.com. Unfortunately I had a heart attack in Shanghai and our holiday was cancelled and flight dates changed. We did not have any cancellation or change options with our flights. I found Trip.com fantastic, real people to talk to and did everything they could to get a refund from the airlines. Trip.com were able to get half our money back. Great service very much appreciated during a time of need.”
“I booked a trip from Izmir to London, but unfortunately, the flight was canceled. The company quickly informed me and asked me to book another flight. Though I was concerned about the additional cost, they reassured me that they would cover the difference. True to their word, they refunded the difference within a couple of days. Despite the initial inconvenience, their efficient handling of the situation turned it into a very positive experience. Excellent customer service!”
“Trip.com is amazing! I booked with them for the first time and accidentally double booked a hotel and there were strict cancellation penalties. They contacted the hotel for me to request a refund even though my second booking was with another 3rd party. I was so impressed with trip.com and your policy to work for me to get my refund for my double booking. I would book again I. A heartbeat with this company! Out of all the 3rd party sites I booked trip.com was always available to talk through their online chat or phone while other sites are not. So impressed! Don’t hesitate to book with them!”
