True Religion Reviews

Name: True Religion
Rating: 1.25

1.3 Rating 389 Reviews

6 %

of reviewers recommend True Religion

Company Reviews

Questions

Metrics

1.3

Based on 389 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

844-878-7546

Email:

customersupport@truereligion.com

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True Religion 1 star review on 24th December 2024

Margo

True Religion 1 star review on 20th December 2024

Anonymous

True Religion 1 star review on 19th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering online is a mess the website says if you order before the 16th of December it will be here by Christmas. I ordered on the 12th and it’s Christmas Eve and it still has not shipped. So now I have no present. And the customer service is horrible. I will never order from there again.”

Helpful Report

Posted 5 years ago

“Worst company online Don't order from there Lucky to get item ( never ) Lucky to get refund ( weeks later Help to take money with no information on if items are in stock or not , customer service is pointless they have no information on your order Hate them !!!! Never again !!!!”

Helpful Report

Posted 5 years ago

“NEVER order from here. I placed an order on Black Friday and I never received shipping confirmation until about 10 days later when it said “shipping label created” with that I assumed due to lots of ordered it would be delayed by a little but it’s been WEEKS. Its Dec 21st and still no update. I contacted customer service and they said they can’t do anything about it because it’s been created so I have to wait to see what the warehouse decides to do??? I can’t even get a refund because the label has been created and it’s out of their control. Ridiculous.”

Helpful Report

Posted 5 years ago

“If I can put zero stars, I will. Shipping is HORRIBLE!!!!! Have been waiting on all my items to ship, they split the order & it’s still not here. & most of the items is not even close to being here. Shipping is horrible, I will completely avoid, I might as well took the hour drive to the nearest True Religion store near me. Someone needs to get fired, Random email saying the item I ordered “is not available”, after waiting on it for almost a week to just SHIP. This is horrible, horrible, horrible, horrible. True religion is “designer” but their shipping sure isn’t.”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“The worst shopping experience. They separated my order into two packages. One has been delivered, but the other has not. The tracking number showed error information. When I contacted them, they told me the package was returned because error address information. It was so strange since the address was totally the same. I asked for redelivery, but they told me the jeans had been sold. How could they resold a product without contacting me or issuing my refund? If I had not contacted them, they would have made double income for one product. Do not shop on TR website.”

Helpful Report

Posted 5 years ago

“Absolutely shocking customer service probably the worst I've ever experienced! I don't usually leave negative reviews but on this occasion felt I had to. Seven days since placing my order and still not shipped but no communication stating there's going to be a delay. I appreciate it's a busy time but communication is key. They won't let me cancel until ten working days have passed. Truly terrible customer service. My advice would be DO NOT ORDER.”

Helpful Report

Posted 5 years ago

“Terrible customer service! I placed a order for (2) pair of pants that were both listed as available and in stock. I even paid the extra $20.00 for premium 2-day shipping and the pants did not arrive. I contacted customer service and was told the pants were no longer in stock and I had to wait until more was available in the warehouse and then shipped to the store and then shipped to me (which made no sense). No time frame was ever provided or a tracking number. If the items were no longer available, it should have said that on the website and I could have easily selected something else. I will never buy from them again!!”

Helpful Report

Posted 5 years ago

“Part of the order never shipped and returns not processed to refunds. Dreadful service for what advertises as a premium brand. Call after call, 'it has been escalated to the warehouse' hiding behind a call centre.”

Helpful Report

Posted 5 years ago

“THIS IS THE WORST COMPANY AND CS EVER. I SENT MY ITEMS BACK. THEY ARE AT THEIR WAREHOUSE AND ITS BEEN 4 WEEKS. STILL HAVENT FOR MY MONEY. I HATE TRUE RELIGION.”

Helpful Report

Posted 5 years ago

“Worst customer service ever. Refuses to let you speak to a supervisor. Returning a products is the worst experience ever!!!”

Helpful Report

Posted 5 years ago

“This company is a joke. Ordered items on 27th November, called 4 times both via phone and online chat. Promised order would be escalated and I'd be advised of delivery. Absolutely nothing back at all. Discounted items never in stock, it's a conn and I will never give them my time again .”

Helpful Report

Posted 5 years ago

“I ordered #4 items on Dec-4 And until this day no tracking has been provided. To my surprise I called today to be informed that it was delivered. I find this very hard to believe since I’m home do to a Spinal surgery and I have cameras on my property.I was hopping I could surprise my wife for Christmas and all they told me is to wait for a 7 day investigation🤷🏽‍♂️ Mind you Christmas is around the corner. I asked to speak w/a supervisor and no one is available to my surprise. This is sad I’m currently not working w/out pay and this store just Ruined my family’s Christmas. I will take my business elsewhere. Very very disappointed..”

Helpful Report

Posted 5 years ago

“My service is the WORST . I payed for two tees and only received one . I called them and all they did was told me to wait . THIS IS TOTALLY NOT ACCEPTABLE I WANT TO GET WHAT I PAYED FOR . Now everytime I call they always tell me the same thing . Their not trustable at all”

Helpful Report

Posted 5 years ago

“Ordered a item that was clearly available online. True Religion cancelled the order due to “low inventory” and I have yet to receive my refund. I have TRIED many attempts to get in touch with True Religion with no success. DO NOT SUPPORT this rip off of a company. The quality sucks for the price they charge anyways.”

Helpful Report

Posted 5 years ago

“I wish I could score them a negative. Ordered an item online that was clearly available. A week later received an email item. Not in stock. This was October 25th it is now december 10th and I have yet to receive a refund!!! They store should be shut down!!! Awful awful company and clothes are not that good of an quality at all!”

Helpful Report

Posted 5 years ago

“Worst Customer service ever and they send my clothes just in a box. With no wrapping no return label not professional at all. They sent me the wrong order and would not send me the item I ordered. They told me they will refund me in 3 weeks and it’s past Christmas date so I got to reorder again and wait for my money in 3 weeks. They sent one set and the other one just came with the hoodie and no matching pants. HORRIBLE EXPERIENCE never again will I ever purchase anything from them They Suck”

Helpful Report

Posted 5 years ago

“I took the time and money to mail directly to their head office a ripped tshirt. No response back.”

Helpful Report

Posted 5 years ago

“ZERO STARS!!!! As others have stated. I placed an online order Dec 3. Decided to check status today, Dec 7 and all items show unable to fulfill. Called CS to inquire about refund. Told I had to wait until Dec 13 so they could fulfill their processing and shipping time for items they can’t fulfill or ship to me. Then I asked to just cancel my order. Stated they couldn’t cancel because they may find the items in store or at an outlet. WTH??? You either have the items or you don’t. This is the first and last time I will order from them. I asked to speak to a supervisor and was then talked over, put on hold for ten minutes then told the supervisor would have to call me back in an hour, when they would no longer be open. When I pointed that out I was told oh well she can call you tomorrow. Janine was the rep and her customer service skills are garbage. I won’t apply to everyone there because that would be unfair. But I Vernon hope this is not the norm, although judging from other reviews it is. BUY IN STORE IF YOU REALLY WANT THIS BRAND BUT ANY OTHER BRAND INCLUDING FROM WALMART WOULD BE BETTER!”

Helpful Report

Posted 5 years ago

“Purchased 5 items, only ever received 3 of them. Charged for all 5 items. No response from customer services at all, how is this company trading ?”

Helpful Report

Posted 5 years ago

True Religion is rated 1.3 based on 389 reviews