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True Religion Reviews

1.2 Rating 354 Reviews
5 %
of reviewers recommend True Religion
Company Reviews Questions Metrics
1.2
Based on 354 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 23%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Visit Website

Phone:

844-878-7546

Email:

customersupport@truereligion.com

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Anonymous
Verified Reviewer
“Horrible! I will NEVER order from this company again! Comments listed on previous reviews is my experience. Worst online experience ever! Still haven’t received my items....”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“I did purchase a jacket online on Dicembet 1st. Still not ship to me as 12 /12/2018 I called to customers service and the waiting time is 128 minutes !!! I left a call back number and no one returned my call. At this moment I have no clue what is going on . Very disappointed with the online purchase so far and I won’t do it again”
Helpful Report
Posted 5 years ago
Deborah Dodson
Unverified Reviewer
“Made a purchase on 10/25/18 it still hasn't shipped, no response to my emails, no answer on the telephone, no refund. Guess I should have checked into the company more. They filed for bankruptcy last year. They should have shut down their website!!! I'm going to contact the Attorney General!!!”
Helpful Report
Posted 5 years ago
Jacov
Unverified Reviewer
“I ordered a backpack and a zip up hoodie during black friday. Didn’t get a response for 11 days and still didn’t get one. I checked my bank account and noticed they REFUNDED me. They didn’t even notify me that I was refunded. My son will have a devastating Christmas.”
Helpful Report
Posted 5 years ago
Wayne Baylis
Unverified Reviewer
“After 1st time order, I will never buy on line from TR again. Item in stock on ordering & still not shipped 12 days later. 16 days for refund is also a Joke. I give minus 5 stars”
Helpful Report
Posted 5 years ago
Rosalind Hudson
Unverified Reviewer
“True religion has states that you can return an online purchase in the store. This is a false statement. They states that online returns will take ten days. It’s almost been a month and still haven’t received my refund. They have terrible business practices when it comes to returns.”
Helpful Report
Posted 5 years ago
Oana Maria Petre
Verified Reviewer
“I have sent item for return and they couldn t find my item in the warehouse so they can ‘t refund the money back . They said the will contact me back , they never did . So i have lost money by returning their items back . The online chat is useless , don ‘t bother , they should close their website down ,they can ‘t provide a service to their customers . I am curios who runs this and does he / she is happy to read these reviews from their customers?”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“I ordered a pair of High Top sneakers on 18/10/2018 which they said was on sale. I ordered a size 11 and they decided to send me a size 10. When I contacted them I was told that I wasn't going to get an exchange but a refund which will take up to 14 working days and should I need to have the same item then I would have to re- purchase it at the current marked price of which I found it to be a bad practice because True Religion made that mistake or did it on purpose to inconvenience me as a customer and wonder how many of us were inconvenienced the same way or another due to their incompetence at the expense of the the supposed to be the backbone of their business. IS THIS A SCAM. I haven't received my refund that I was forced to have yet.”
Helpful Report
Posted 5 years ago
Everick Cephas
Verified Reviewer
“I made a online purchase and didnt receive my order and your customer service is giving me the run around. They had me reaching out to UPS doing their work for them and I was told by management if I report it to my bank that I would be band from shopping online. I take that as a threat. I spent my money online and because I'm ask for answers you want to band me from shopping. I glad you stated that because I will never patronize and of your stores and I will also let people know exactly how you treat your customers. I can't even check any of the boxes below because I didnt receive my package. No one true religion returned my call until today when a manager told me if I report it my bank I would be band from shopping online.”
Helpful Report
Posted 5 years ago
MVH
Verified Reviewer
“I love the jeans but was apparently there was fine print where they had a Memorial Day Sale which if you spent x amount you received a free beach paddle ball set. When my shipment came and it wasn't in I called to see if it was being shipped separately. They told me while supplies last. So when I told them I wanted to ship my jeans back because I felt that was a bate and switch they told me all sales are final. I called back and found out that was not true. I love the jeans, but I do not think they should offer something they cannot deliver. They know in a computerized world if they have supplies. If not then remove it from the site. I won't buy again because that isn't a company I feel is honest.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“Great products, fast shipping.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“I ordered a hoodie & t-shirt for my son's birthday on the Canadian TR site. I paid for expedited shipping for the order to arrive on time. The t-shirt arrived but no hoodie. Their online computer system showed my order as not being shipped. I phone TR which is ran out of their US office, and they investigated & couldn't figure out why the shirt shipped & not the hoodie. I had to wait another day for them to say, the hoodie was out of stock. I asked them to release the hold they put on my credit card. I was told that money would be released immediately. However, that did not happen. I contacted TR & they said again they didn't know why the money had not been released. That they'd have to email their finance department & inquire why. I could expect to get a response in 24-48 hours. This company cannot pick up the phone and talk to each other between the CAD & USA offices. Poor service is a understatement. NEVER buy anything off their website people. You'll be disappointed & fighting to get your money back !”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Fantastic sale fantastic clothing”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Great merchandise - fast delivery! AAA-Service! Highly recommendable!!”
Helpful Report
Posted 7 years ago
True Religion is rated 1.2 based on 354 reviews
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