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True Religion Reviews

1.3 Rating 361 Reviews
6 %
of reviewers recommend True Religion
Company Reviews Questions Metrics
1.3
Based on 361 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 26%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Visit Website

Phone:

844-878-7546

Email:

customersupport@truereligion.com

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Anonymous
Unverified Reviewer
“What a disgrace. I had to return 4 pair of jeans because their sizing is incorrect, as stated online. My son is 6’1”. Site says order size 32. LoL! Returned 32 got 34! Still too short! Ordered 36, Still too short! I had to call customer service about 8 times to get my refund. I’m still waiting for my refund. The fulfillment center received my return 4/3/19! They tell me they don’t have a record of my order! I have my credit card statement and the UPS confirmation number. Not sure how this company is still in business! They lost mine!! Will never order again!! Report them to BBB. How are they not going to give someone their money back!”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“TRASH!!! This is the most ridiculous site to shop ever. If you have an order with 10 different items, be prepared that it will charge your bank 10 freaking different transactions, which is super annoying. However, this is still not too bad if you only have 1 order with them. BUT if you have 3, within 7 days, your bank transactions will be all over the places, there is no way you can keep track of whichever charge is belonged to whichever order. WHICH THEN THEY WILL OVER CHARGE YOU!!! Emailed the support 3 damn times, NO RESPONSE. Talked to them over the phone for 20m, still nothing got resolved. COMPLETELY RIDICULOUS!!! WORST SITE EVER!!!”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“It has now happened 3 times that I have received the complete wrong order with someone else’s invoice. I returned the jeans that they sent incorrectly and the UPS tracking number shows it returned to their facility March 26, 2019. I still have not received my refund. I called a week ago and was told the my refund would be sent to my bank account in 3-5 days... I called again today and was told that information previously told to me was false. I was told that the jeans had arrived to their facility, but they had not been scanned in.. Which can take 14 days, to process.(it’s been a month.....) Once scanned in it can take another 14 days for a refund.. This is rediculous.”
Helpful Report
Posted 5 years ago
Lucas
Verified Reviewer
“They really need to start letting us rate things at 0 or negative stars, because this place would receive the lowest rating one could possibly get. Pathetic in every sense of the word. They obviously don't keep inventory and have no clue what they have in stock. Don't waste your time or money on this incompetent company.”
Helpful Report
Posted 5 years ago
Lawanna Castro
Verified Reviewer
“I was over charged on my credit card for weeks after being told I’ll be refunded within three to five business days ..more time passed I contacted again only to get hung up on after holding for over fifteen mins finally spoke to someone and now I have to wait more time to get refunded let’s see how long will I hv to wait to give them another call bk on this same compliant SMH ..never will I ever order online at True Religion 😬😤 not to mention horrible customer service”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“I placed an order online and about a week after i got the order confirmation, i get a cancellation email with no explanation. I eventually got a response saying the item i ordered was out of stock but, this wasn't until i sent an email asking why it was cancelled. You would think they would automatically send an explanation. Here is the kicker: the refunded the cost for the merchandise but kept the shipping cost. Not sure why they would think they have a right to keep shipping charges when they cancelled the order and never even shipped it to begin with.”
Helpful Report
Posted 5 years ago
Zed
Verified Reviewer
“Pack of aholes... i have 2 shipments which are almost 5 months late and no one can tell me whats going on.. i have emailed, called, chat several times... I have purchased over 20 pairs of jean in a space of 2 years. I wont stop emailing or posting everywhere i can find which rates TR online orders and provide my horrendous service and support from TR... TRUE BS”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Terrible customer service. Refused to provide a returning customer with a Size recommendation for two products in their festival collection. Rude and unprofessional. This company is not what it used to be.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Their customer service is horrible. Cancelled my shipment but didn’t even alert me about how I would get my money back. Currently been waiting for my check to come in the mail, but it’s been over three months. I’ve called them multiple times, but they still don’t do a single thing about my issue. they don’t seem to care about their customers, since they’ve collected my money and have made up ridiculous excuses as to why I haven’t received my payment back yet.”
Helpful Report
Posted 5 years ago
VERONIQUE PETERSON
Verified Reviewer
“For a company that charges so much for their clothing, the customer service is horrendous... customer service reps are not polite, not professional, and act like you are disrupting them by calling to have problems with your order resolved. Every time I had to make a return, I had to do a follow up call, in order for my refund to be processed. Orders are cancelled, and no email notifications are sent, nor is the order status updated on your account to reflect that items are out of stock, and cancelled. I have never been so displeased having to do business with a big company, such as this.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“Ordered jeans and a jacket a week ago. Paid 20 dollars for expedited shipping. My order got sent in parts. Got the jacket after 5 days and still no jeans. Called customer service. The lady was rude to me telling me that MAYBE they will return my shipping cost. And that they have high volume and difficulties. How is this my problem? I paid for service I haven’t received and they had the nerve to say it is ok. The lady wasn’t listening. Was interrupting. What kind of customer service is that? Will never buy from them again. Not for my money I am gonna be dealing with them ever again.”
Helpful Report
Posted 5 years ago
Maria
Verified Reviewer
“If I could add none starts I will ...worst customer service I have ever experienced ... I bough online a week ago and they will not ship it , i called and they hang up on me ...insane !!! Last time I will ever buy this product !!! ...”
Helpful Report
Posted 5 years ago
Delboy
Unverified Reviewer
“They don't care about their customers. When customer service, order fulfillment and customer refunds start going downhill, Its generally a sign a business is about to go bust.These guys escaped Bankruptcy last year. Looks like their poor business model has cought up with them again. Stay well clear. you are not guaranteed your oder and you are not guaranteed a refund. Disregard customer service at your peril TR.”
Helpful Report
Posted 5 years ago
Mike
Verified Reviewer
“I wish I could give them zero stars, I ordered a size 40 in men’s jeans they sent me a size 25 in women’s jeans, I contacted customer service I wanted a refund on my money they kept sending me shipping labels and had no curtesy about my situation, so I had to drive with a broken foot to the store to return the order and get my money back, that’s why I ordered online I didn’t want to go to the store and they still made me go to the store because of their mistake, I would of returned the jeans when they refunded my mind, to me it seems like they have zero respect for the customers who pay hundreds of dollars for their jeans completely disappointed and will never buy true religion ever again”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Went to there website thinking there site was legit but there sending people fake jeans.. people go to the store cause these websites will RIP you off.”
Helpful Report
Posted 5 years ago
Octavia
Unverified Reviewer
“This is the worst company I ever ordered from. I order a two piece sweatshirt and pants and they sent me the pants and canceled my sweatshirt the same day pants came. Then I ordered another sweatshirt and pants and the same thing happened. So I called to speak to a supervisor and I was told the supervisor will get back with me in a couple of days”
Helpful Report
Posted 5 years ago
Alex
Verified Reviewer
“Jeans were on sales...Just recieved them...They just need to work on their shipping time...”
Helpful Report
Posted 5 years ago
Michael Radney
Verified Reviewer
“I order something’s from you guys doing holiday season never receive my package , I call and call no one never answer the they call me leave message same thing over and over again I let every one no true religion is rip off I guess that how you guys do business take from the customers, .”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“Took money for a pair of jeans and having waited a long time told today that they have cancelled the order due to being out of stock, funny that the jeans are still on the website as available only now at double the price that I paid!!! Customer service rude and ignorant and no response from any other way of contacting, so all I can say is do not use there direct website as they obviously do not care about there own site sales!!!”
Helpful Report
Posted 5 years ago
Lex
Unverified Reviewer
“I thought True Religion was a big thing....Been waiting for my orders for over 2 weeks now....I wish I never view their website...Never seen something like this before”
Helpful Report
Posted 5 years ago
True Religion is rated 1.3 based on 361 reviews
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