“We were told we could not park and had to find another place to park on the morning of flight. No communication and no money back. I am going to put them in court.”
“We did use trusted travel parking, but booked direct, just as well as all 3 others in the transfer bus who used on sep29 2023 had to pay again as the company had not paid the parking guys, dodged a bullet.”
“Do not use Trusted Travel, When you arrive at the Airport they will tell you that we are not accepting any more customers from TT, because the car park attendants had not been paid for the last 4 months, They will ask for Additional Cash ie £10 Per day to park there, and give you a hand written receipt which has no value at all, DO NOT USE TRUSTED TRAVEL
Have tried to get a refund, HOPELESS, You have been warned.”
“Turned up at car park only to be turned away stating they had overbooked. Had to then look for alternative parking. Complained to trusted travel who stated they would refund money. Never received refund. Sent various messages and never replied. Will never use again. Absolutely furious!”
“No conformation email sent and money taken out of my account!! Also, no contact telephone number available to contact customer services and contact email also bouncing back!! Trusted Travel, why are you still trading!? Someone reply to this ASAP, I have no money no to rebook my car parking for my holiday 😡😡”
“Lounge was closed. Very slow and much contact needed to get reimbursement. No compensation offered. No contact directly possible when the problem occured. They were not aware that the Lounge didnt open at that time. Questionable if you should trust them with your money or rely on their promise of services.”
“Do not trust! Left me at the airport with no phone number to call or address for carpark. It was the most stressful experience of my life. Customer service never even replied to my email. Be warned ⚠️”
“Its a shame you have to even give 1 star to this company just to write a review. Had a parking booking which because of Covid-19 was cancelled. Nearly 5 months on I still await a refund requested. I have emailed and emailed and get no response. I get excuses from the 1 email they did reply to saying that they have changed their banking system and cannot refund to card. They have my bank account details for a BACS transfer and still nothing after receiving that email over 2 months ago. eMailed them the bank details and over the next 6 weeks to further emails to chase them. Still no refund. Never never use this company - they have no idea of customer service and should be reported to the Government and put out of business providing this service.”
“I paid for the service, but they didnt send me the details. so on the day of travel I didnt have any information, and had to pay to go with another company. Thus paying double.”
“We are still waiting for a refund of our Aspire Lounge booking at Manchester Airport in 2018. It was cancelled by Trusted Travel without explanation just a few days before the holiday despite being booked and paid for months before. We were assure we would get a full refund, it has never happened and I reckon at around £40+ plus per booking that they have made quite a tidy sum and so to me the only thing they are good at is taking you money and pretending you don't exist. DO NOT TRUST TRUSTED TRAVEL!!!!!!”
“I booked car park with them last Xmas. I went to the car part, and the company told me I had to pay a new car park booking as trusted travel didn't pay them. I claim the money to trusted travel. Changing more than 20 emails.... I never saw the money”
“We left a review on Trusted Travel. A reply on your site from Gerard at Trusted Travel on 19 December stated that they would be in touch with us and refund us the £103.99 the amount they caused us to be out of pocket by not paying VIP parking at Bristol for our parking. Today is 10 January and still no refund!”
