Trustpilot Reviews

Name: Trustpilot
Rating: 1.40

1.4 Rating 2,781 Reviews

9 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 2,781 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 1 star review on 25th November 2024

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely disappointing !! After 4 years of being a customer Trustpilot increased our charges via an email 24hrs before our 30 day notification period tying us in for another 12 months without making that clear. I will never trust this company again and neither should you, be warned”

Helpful Report

Posted 4 years ago

“They are not reachable at all. Awful customer experience. For a company which is rating customer experience that's really unbelievable!”

Helpful Report

Posted 4 years ago

“They are paid by fraudulent companies, such as Buzzoid to remove any negative reviews they do not like, even if they are genuine. Trustpilot is such an ironic name you can’t even trust them to leave your review as is because of sensitive scamming companies.”

Helpful Report

Posted 4 years ago

“Amazing service provider to work with. Good response”

Helpful Report

Posted 4 years ago

“Trustpilot es un fraude, elimina los comentarios negativos de empresas estafadoras, ya que por dicha malas practica se les paga por ello, son unos estafadores, no son nada transparentes como ellos dicen, todo los comentarios positivos de empresas son la mayoria comentarios comprados...”

Helpful Report

Posted 4 years ago

“Trust Pilot awful platform for reviews, they seem to take the side of the companies, companies who don't like to receive poor reviews, so that they can gain a 5 star rating to scam further consumers. I was dealing with a rogue insurance company I placed a truthful account of this business, they didn't like so went to TP to condemn the post and request it be taken down. TP asked if I could prove I was in contact, I sent letters and emails to which TP said the info I submitted was after the post was written and was therefore inadmissible? TP absolute parasites”

Helpful Report

Posted 4 years ago

“Excellent service and friendly service overall extremely satisfied customer”

Helpful Report

Posted 4 years ago

“Because of Trustpilot I fell for a scam of a car hire company in Budapest, Klasswagen car hire company, who scam drivers with exorbitant car hire insurance even if you have one already. Klasswagen hire company are Romanian thieves. A company set up to scam drivers. Avoid Klasswagen hire company like the plague, ALL their positive reviews in Trustpilot are fake.”

Helpful Report

Posted 4 years ago

“I have spent time writing a genuine review for a service received, but Trustpilot removed it just because the company in question didn't like it! I cannot trust Trustpilot, if genuine reviews are not allowed and are removed for no reason other than being truthful.”

Helpful Report

Posted 4 years ago

“Same as everyone else they are in on the scam left an honest review on unlocking phone scam and they removed it funny that they all need naming and shaming so they can’t con anyone else”

Helpful Report

Posted 4 years ago

“They do not have any legitimate checks and balances. A completely ridiculous and lazy choice for reviewing businesses”

Helpful Report

Posted 4 years ago

“They dont deliver full orders. Not trusty. Don't recommend.”

Helpful Report

Posted 4 years ago

“Scam company. Removing genuine reviews. I think it’s only a question of time before someone exposes Trustpilot. Not only is it wrong to promote scam companies but I strongly believe there is legal actions to be made against this company.”

Helpful Report

Posted 4 years ago

“Same here saying their integrity software singled out my BAD review???? Yeah whatever i gave order number and details for AO.com they even replied back to me through trust pilot Trust pilot is a scam need to be exposed with their dodgy practices”

Helpful Report

Posted 4 years ago

“They are first class blackmailers, If you do not pay them my paid account then they will do everything to get in your way with bad reviews and the entire circus. The prices start from 100 euros in the month only when you pay thousands in the month you will not get started because the mountain is going to be climbed”

Helpful Report

Posted 4 years ago

“it is a scam.”

Helpful Report

Posted 4 years ago

“Don't trust them whatsoever, fine example keytek Reviews they get good reviews on here and not so good on others I'm sure money talks.”

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Posted 4 years ago

“Treated well question answered fast delivery”

Helpful Report

Posted 4 years ago

“My complaint review about a car insurance firm was put under review by compliance team until I could prove interaction, which I did immediately that was a month ago and it's still in review status. They will not reply either. I do not trust trustpilot I suspect they are in the pockets of the insurer i complained about.”

Helpful Report

Posted 4 years ago

“Absolutely shocking service, I have had a pretty bad experience with an insurance company in regards to car Insurance. I have put a review up about them and they have asked trustpoilot to remove said review! Trust pilot have emailed me on the 5th of Feb asking for proof of a buying experience I've had with said car insurance, iv sent my policy was was due to start in two weeks. They say up to one week to investigate. Investigate what exactly? The same day trustpoilot removed the review and emailed me for proof, I replied with in hours with proof but now they won't respond to me and won't reinstate my review!! They are definitely in the pocket of certain businesses and will most certainly remove certain reviews of they don't like them. Even though my review was not rude in anyway it just said avoid performance direct car insurance brokers like the plage!!! If they are so happy to remove a genuinely proven review, then they will definitely put up false information about other businesses if the amount is large enough! Or it suits there bank account accordingly. What a joke of a company.”

Helpful Report

Posted 4 years ago

Trustpilot is rated 1.4 based on 2,781 reviews