Trustpilot Reviews

Name: Trustpilot
Rating: 1.40

1.4 Rating 2,784 Reviews

9 %

of reviewers recommend Trustpilot

Company Reviews

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Metrics

1.4

Based on 2,784 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 1 star review on 25th November 2024

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Curries My mum purchased a fridge freezer from curries. At point of sale we specified 3 times that it will be going in a basement will this be fine and 3 times they said yes not a problem. When it arrived my mum could hear them saying outside the front door before they even bothered knocking that they were not prepared to take it up the 3 steps. With that my mum who is in her 60s and had already organised for me and my brother to remove the old fridge the day before the delivery explained it was to go through the back door down stairs. Their reply was no there is nothing in the paperwork to specify this and promptly left with the fridge still on the van? Very unprofessional. How do people who purchase fridge freezers that do not live on the ground floor purchase a fridge freezer? This also happened to my cousin last year and resulted in my brother and myself helping my cousin dismantle and take it down for her as she was in tears because they had left the fridge in her passage way. Curries do not provide the service that you would expect from a big company. Totally disgusted with the lack of professionalism shown. To add to their insult when we went to get the money back they told us to come back tomorrow.”

Helpful Report

Posted 7 years ago

“Every time I leave a poor review for a company it gets removed. Trustpilot have no interest in displaying honest reviews or removing fake reviews just placating their paying customers! An utter joke of a site which now has so little credibility it is doomed to fail.”

Helpful Report

Posted 7 years ago

“""TRUST PILOT IS NOT TRUSTWORTHY. IT WORKS TOGETHER WITH OTHER COMPANIES AND THEY MERELY REJECT MOST OF THE NEGATIVE POSTS AND ONLY HIGHT LIGHT POSITIVE ONE. DO NOT TRUST THEM”

Helpful Report

Posted 7 years ago

“So wrong, companies can have bad reviews removed with ease, pointless website, prospected consumers should be allowed to read reviews from users experiences, good or bad!”

Helpful Report

Posted 7 years ago

“Law to themselves. Being called TrustPilot you would think you could actually "Trust" their system. Well, you can't. We have plenty of positive reviews but recently had a negative one. The customer claimed he had purchased in May (actually, it was July). The whole review was relating to the order being in May and how he had to wait months and months. I reported the review as false. Then, "Trust" Pilot had all relevant "evidence" the customer was a genuine customer and had purchased in May! ???? What!!! TrustPilot are bullies. They won't even have the review edited to July. We have now reported them to Trading Standards and are taking legal action against them for slander. There "evidence" policy is a joke. I certainly wouldn't pay for the services they offer.”

Helpful Report

Posted 7 years ago

“if I could put zero stars I would. The criteria for a review are so narrow it's too limited. For example I put a negative review about an online car purchase company that promised me one price and then came out and used spurious excuses to halve the amount they were offering. So of course I didn't sell them the car. Then Trustpilot decided that because I hadn't sold them the car I had not received service, even though the whole point was I was cheated over the agreed sale amount, and therefore refused the sale.”

Helpful Report

Posted 7 years ago

“TrustPilot is one of those companies that will take reviews for business both positive and negative, at least on the surface. Companies I presume create a relationship with Trustpilot to have negative reviews removed from the website. The reviewer is notified of this and prompted to provide additional information including sending personally information insecurely over the Internet with personally identifiable information to prove that they are who they say they are and that the review is legitimate. For obvious reasons this is a horrible practice through the means they are enforcing it since you would be sending information which can be used to open accounts in your name. Sending invoices and other stuff through unencrypted email is one of the worst decisions one can make with their person information, especially sending it to a service that may or may not be using this information and passing it onto the companies. There are a lot of companies that will go out of their way to make things worse for companies that dare to speak out against them, therefore by providing this information to these companies, they are enabling reviewers to be hassled by companies that have stolen their money or have failed to provide a product or service. While there are certainly issues with reviews online, Trustpilot's strategy is one of neglect and seems to serve as a means to help companies market themselves online rather than allowing reviewers to share their experiences online.”

Helpful Report

Posted 7 years ago

“Do waste your time with them they are a scam they write they own reviews. They FAKE most of their reviews”

Helpful Report

Posted 7 years ago

“I'm a very unsatisfied business customer of Trustpilot. Trustpilot works (I assume) only for those business that: 1) Don't rely on third parties to fulfill their services and We often are dinged for something our third parties do, although customer loves us. We may have a 5 star service but get 3 stars because the bus was 5 minutes late. Yes, it is still our responsibility at the end of the day, but the point here is that this rating system does not work for us or for you if you depend on third parties. 2) Have high volume of reviewers so on or two bad reviews do not completely ruin your score. It is ultra difficult to have people leave reviews so for a not high volume of customer business, you'll be luck if you end the year with 10 reviews. In essence you pay hundreds of dollars per yer per review 3) Truspilot algorithm sucks. You can have 20 5 star reviews but your score is not perfect. And if you get a 3 star it'll take over 200 reviews to get near perfection. To achieve that, in a "not high volume" of customers type of business it takes years, and you'll never get there. 4) Contesting reviews Trustpilot system of contesting a review is horrendous. If someone does not like your business, even if they do no buy from you can leave a negative review. Does not matter if the review is blatantly wrong. The reviewer is right until proven wrong, and we have to actually dispute the claim in the open for all to see. There is no easy way for businesses to address fake or false reviews. It is a great nightmare that takes hours of your time. And of course you sign a contract of one year with no escape clause for the shortcomings of Trustpilot. In summary look at other ways to get your reviews integrated on your site. Trustpilot is just not a good solution.”

Helpful Report

Posted 7 years ago

“Post a genuine review or a car company who tried to pressure sell me 7k of extras. after walking away i posted a review which they had removed by trust pilot because I wasn't a customer. So I need to get ripped of for a valid review... what a joke of a company.”

Helpful Report

Posted 7 years ago

“crazy review website. You want to write a review to help others to not be scammed, but they keep asking for a bunch of private questions before they allow you post an actual complaint. even private information that I didn't wanted to share. anyway after they asked me for the second information I gave up. They are more lean to companies that actual customers. at least now I know I shouldn't trust their site when I check for other companies review.”

Helpful Report

Posted 7 years ago

“I received an unsolicited email from TrustPilot (TP) inviting me to review - lets say - Company X. I did so, with two stars only. A few weeks later I received a mail from TP saying that X did not recognise me and that I wasn't a customer. And that I should forward all my purchase documentation to TP for verification. I chose not to do so as there is private info (eg my card, address, phone etc) which I don't wish to share. I said in my reply that I surely wasn't fake, since X had alerted TP about me in the first place! However TP will be taking down my negative review, as it is "unverifiable". Now someone is paying TP for its services, and it's not me. So their business model must be to charge a fee to Company X. Hence they will inevitably be tempted to suppress poor reviews that shade their clients. Which means of course that TrustPilot can never be 'honest' in its reviews.”

Helpful Report

Posted 7 years ago

“I had wrote three perfectly great reviews about shearings coaches for all of them to be removed i had no explanation why these reviews are honest and geniune all i got from trust pilot is they have removed my reviews someone is investigating me for putting up fake reviews which is false and ive also wrote by email to support team on trust pilot saying my reviews where genuine and honest they are now going to inquire why my reviews where taken down i shall find out in a few days time by them by email. It does annoy me that they can and do take genuine reviews down. I have never wrote a fake review on any site ive always been honest with my reviews.”

Helpful Report

Posted 7 years ago

“I put a honest reveiw of my experience of a company,because they did not like the reveiw,they got trust pilot to remove it,I thought this was a honest customers review site,it seems if the company don't like it,it gets removed,They let the false reveiws by the company employees stay.THis practice does not help the consumer to choose a reptiputable company.”

Helpful Report

Posted 7 years ago

“I had a similar experience to many of the others leaving reviews. I reviewed a company negatively for some particularly dirty practices, but the company was able to just remove the review, and there was nothing I could do about it. There is absolutely no point to reviews if the company being reviewed gets to remove the ones they don't like.”

Helpful Report

Posted 7 years ago

“Deletion of my geniune one star review. Trustpilot is definately fixed.”

Helpful Report

Posted 7 years ago

“First of all it's a very clear website and you have pleasure to deal with it. From my own experience: I have left 2 bad reviews about edreams and guess what? My problem was solved thanks to the responsiveness of edreams agents. Without trustpilot I wouldn't have been able to receive my money back :) I hope this site will stay long with us!”

Helpful Report

Posted 7 years ago

“Horrible company, they locked us into a contract when we told them we dont want it. Now they are asking for payment even when we stopped using their services.”

Helpful Report

Posted 7 years ago

“They published our complaint for several months and we received an email from them advising that they have removed the review because of lack of evidence and could I supply copies of order forms and confirmations etc. of the service that I was complaining about in accordance with TrustPilot terms and conditions. Which I did. After several more weeks, I received another e-mail asking for additional evidence which I supplied yet again and in full compliance with their terms and conditions. They now have everything that I received from the company that I am complaining about. I have now received another email from TrustPilot advising that I have not sent them sufficient evidence to support my complaint and my complaint will be cancelled? The moral to this is don't bother. Your wasting your time.”

Helpful Report

Posted 7 years ago

“terrible keeps removing genuine reviews for fun of it and can not explain why whats point in having site review if you dont allow genuine people review case for watchdog this is !”

Helpful Report

Posted 7 years ago

Trustpilot is rated 1.4 based on 2,784 reviews