Trustpilot Reviews

Name: Trustpilot
Rating: 1.40

1.4 Rating 2,821 Reviews

9 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 2,821 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 1 star review on 10th December 2024

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Doesn't like bad reviews only good ones. People get paid to do this. Under a different name. This site is totally fake. No trust with it very misleading.”

Helpful Report

Posted 1 year ago

“Trustpilot removed my review without investigation! This is not a democratic and justified way to treat people. Their actions are in the interests of these companies that receive well-deserved negative reviews. Trustpilot lobbies and whitewash companies' failures and unprofessionalism, which is a crime! I provided enough evidence that I'm the authentic reviewer in return they spam me with automated responses of documents I should send them. They ignore the fact that I already sent them all documents that confirm my authenticity. Looks like they don't want people to write negative reviews. In this case, FU!”

Helpful Report

Posted 1 year ago

“Trustpilot protects companies who has the soul purpose of scamming people from call centers in India. They don't care. A scamming company has free range.”

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Posted 1 year ago

“Shady practices, dubious SEO claims if not outright lies, all designed to tie you in to a contract, horribly over priced, ZERO customer service, ZERO communication on any service level discussion, ONLY concerned with taking your money. Hats off to Caroline completely rude, unhelpful, aggressive, accusatory, Trust pilots main goal is to take your money and damn to anything else, I've been using Trustpilot for years, anytime I've had attempted to make a service level conversation with them, they get aggressive and throw contracts and debt collection in your face immediately, and completely unnecessarily. You will only have effective communication from them when they sign you up, and when they want to be paid. Unlike anything I've experienced with any service EVER.”

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Posted 1 year ago

“I'm an old reviewer My recent review about Mr. Porter was removed for no reason I truly think that they get $$$ from companies with bad reviews No longer reliable”

Helpful Report

Posted 1 year ago

“When you leave a bad review, Trustpilot will bully you into taking it down. They will repeatedly message you and ask you for tons of evidence and even when you provide it, they will still take the review down. Meanwhile they allow obviously fake positive reviews. I heard it is because it is in their financial interests due to being paid by companies to use their reviews.”

Helpful Report

Posted 1 year ago

“Unfair service”

Helpful Report

Posted 1 year ago

“Not to be trusted. You can leave positive and negative reviews. Positive will remain on there database no questions asked. After leaving a negative review on a company it was removed because I refused to provide detailed evidence of proof. So clearly customers that don't wish to go in depth with trustpilot will have there bad feedback reviews removed. Totally goes against what you are looking for from a review based site. So no longer can it be trusted for those that make the effort to share there experience. Never trust any company on there that has a positive feedback as trust pilots negative reviews would have been removed after a week.”

Helpful Report

Posted 1 year ago

“I've posted reviews on Trustpilot, good and bad and everything in between, for almost twenty years. I recently posted a negative review for a washing machine that I purchased approximately six months ago. Be**, the manufacturer, have complained to Trustpilot and now Trustpilot are threatening to remove my review unless I send proof of purchase (photos of receipts, transactions, etc). Never in my whole life have I been bullied by a corporation. Never. This type of intimidation alludes to the fascism that Mussolini spoke of, whereby corporations control our language, our behaviour. Needless to say I'll never purchase another Be** product, or leave a review on Trustpilot again.”

Helpful Report

Posted 1 year ago

“Horrible service! They delete the bad reviews and do nothing about the fake good reviews. Even though I am a verified user and sent many emails, nothing changed.”

Helpful Report

Posted 1 year ago

“Had my account blocked, even verified age. According my software was the issue, then sent to codes even though my account was blocked. What is the point. Probably a scam to get my details. Frankly no consumer platform is safe. People get paid to do this on a regular basis. Not me fake and untrustworthy.”

Trustpilot 1 star review on 23rd February 2023

Helpful Report

Posted 1 year ago

“A fraudulent company is trust pilot they have betrayed thousands of innocent people and retired people also. I am glad that I finally choose to work with the good website ( www//Resuc . ORG// . ) and since then, I have been able to recover all the money.Finally!”

Helpful Report

Posted 1 year ago

“Worst review service ever. - Positive comments are removed specifically to force companies to buy their paid option. - Support does not respond to messages. So we can safely say that the service is completely corrupt and does not contain fair and real reviews.”

Helpful Report

Posted 1 year ago

“I realised that a positive review that I had posted in November had been deleted.I contacted Trustpilot asking why. They advised that they were unable to tell me but that their software could detect if a reviewer worked for the compant that the review was left for and basically accused me of leaving a fraudulent review. They were rude and stated the matter was now closed. I have now deleted all my Trustpilot reviews and account asthey obviously cannot be trusted.”

Helpful Report

Posted 1 year ago

“They blocked my account because a software program labeled it as suspect. Never mind that it was a genuine experience. Never mind that to prove my review as genuine, I'd need to come up with documents that have been in storage for 15 years. I have a disc with documents...but not a single computer with a disc drive. Notice the terrible reviews this company gets? Clearly I am not alone.”

Helpful Report

Posted 1 year ago

“Trustpilot is a manipulative and fraudulent company/website. It's all about making money and it's kind of naive to expect them keeping your "negative" review if they are being paid by the company you are writing a review about. They will remove your review without any notification and even if you notice that and provide all the proof they requested (about purchase or your experience) they won't put it back. They will claim they restored your review but that's a lie. I simply don't understand how that is legal and not sanctioned yet. Do not, I will repeat that one more time, do not purchase anything based only on Trustpilot reviews, even better, do not buy anything based on Trustpilot reviews. Be smart, read Google reviews, do some research, Google the company you are buying from, check other sources like Reddit etc”

Helpful Report

Posted 1 year ago

“How can their platform be relied upon when you get bombarded with emails from them threatening to take down your negative reviews. Absolute joke of a company”

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Posted 1 year ago

“They rmoved all of my negative reviews without explanation. They are corrupt.”

Helpful Report

Posted 1 year ago

“Kept reviews online that were from the same person reviewing our business. Shocking customer service and have absolutely no clue what a real review is, unless of course you are paying them for the service. High price, and poor service.”

Helpful Report

Posted 1 year ago

“As a business keep well clear of Trustpilot, they don't delete fake reviews”

Helpful Report

Posted 1 year ago

Trustpilot is rated 1.4 based on 2,821 reviews