Trustpilot Reviews

Name: Trustpilot
Rating: 1.45

1.5 Rating 2,652 Reviews

10 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.5

Based on 2,652 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 3 star review on 18th April 2025

119

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been banned for complaining about my local mecca bingo club, I resolved the matter myself with the manager, but according to their bot I was identified as a scammer. I post 5 reviews a month if that. If I were a scammer I'd be posting 100s. The bot is flawed, I told trustpilot that the bot doesn't pick up on racist or homophobic comments on their site. They only want 5 star reviews.”

Helpful Report

Posted 2 years ago

“They suspended my account and deleted all my hardworking reviews that could save a lot of money and time to protect people from scams, lies, incapable people without reason. They didn't answered for me for half year why!!!”

Helpful Report

Posted 2 years ago

“Trustpilot have removed half my genuine reviews, even if I provide then with proof of purchase. Then if you ask them why, they lie that they can't verify it's true, when I gave them the account number of the company I was reviewing on the review form. They should be sued for having the word Trust in the name. Glad there are other websites to review them”

Helpful Report

Posted 2 years ago

“All my geninunes Reviews Remove by trustpilot fake service”

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Posted 2 years ago

“A breading ground of fake reviews, it removes genuine reviews and protects the scam business not consumers! It cant be trusted! Gave me 3 days to prove evidence of a link to the business as long as it wants to reply!”

Helpful Report

Posted 2 years ago

“Keine Ahnung warum die so scheinheilig meine ehrliche reviews löscht, wahrscheinlich weil die korrupt sind und von grossen Konzerne bezahlt werden.”

Helpful Report

Posted 2 years ago

“Trustpilot removed my fair and honest review without a notice justifying the action that was breaching their guidelines. I reviewed them and was not the case in any way or form. Trustpilot is not an impartial review bank to trust. they remove the reviews what don't satisfy their clients and for this reason they should be avoided completely. should rename themself NotSoMuchTrustpilot.”

Helpful Report

Posted 2 years ago

“Trustpilot biasly removed my honest Asda Wallington review and of which they point blank refused to give any reason whatsoever as why? and allowed a controversial review that contained swear in their platform when emailed then about it and”

Trustpilot 1 star review on 18th March 2023

Helpful Report

Posted 2 years ago

“Trustpilot only seem to show good reviews. Any review company that gives Bigblu 4 stars cannot be trusted in any way”

Helpful Report

Posted 2 years ago

“Trustpilot supports SCAMMERS loads of fake reviews. Trustpilot is Untrustworthy, if you have a bad experience or get scammed and write a genuine review it will be removed. Please don’t believe anything on Trustpilot.”

Helpful Report

Posted 2 years ago

“Left a review on a unsatisfactory treatment from a business over a year ago (turns out the business has shockingly low ratings anyway). Then the business wanted proof of my experience all that time ago. I no longer had it so Trustpilot took the review down at the request of the business. This shouldn't happen more that a year after the experience and review. Lack of integrity by Trustpilot.”

Helpful Report

Posted 2 years ago

“Trustpilot treats their clients paying or not really badly. They have the worst customer service ever.”

Helpful Report

Posted 2 years ago

“Trustpilot removed my review without investigation! This is not a democratic and justified way to treat people. Their actions are in the interests of these companies that receive well-deserved negative reviews. Trustpilot lobbies and whitewash companies' failures and unprofessionalism, which is a crime! I provided enough evidence that I'm the authentic reviewer in return they spam me with automated responses of documents I should send them. They ignore the fact that I already sent them all documents that confirm my authenticity. Looks like they don't want people to write negative reviews. In this case, FU!”

Helpful Report

Posted 2 years ago

“Trustpilot protects companies who has the soul purpose of scamming people from call centers in India. They don't care. A scamming company has free range.”

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Posted 2 years ago

“Shady practices, dubious SEO claims if not outright lies, all designed to tie you in to a contract, horribly over priced, ZERO customer service, ZERO communication on any service level discussion, ONLY concerned with taking your money. Hats off to Caroline completely rude, unhelpful, aggressive, accusatory, Trust pilots main goal is to take your money and damn to anything else, I've been using Trustpilot for years, anytime I've had attempted to make a service level conversation with them, they get aggressive and throw contracts and debt collection in your face immediately, and completely unnecessarily. You will only have effective communication from them when they sign you up, and when they want to be paid. Unlike anything I've experienced with any service EVER.”

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Posted 2 years ago

“I'm an old reviewer My recent review about Mr. Porter was removed for no reason I truly think that they get $$$ from companies with bad reviews No longer reliable”

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Posted 2 years ago

“When you leave a bad review, Trustpilot will bully you into taking it down. They will repeatedly message you and ask you for tons of evidence and even when you provide it, they will still take the review down. Meanwhile they allow obviously fake positive reviews. I heard it is because it is in their financial interests due to being paid by companies to use their reviews.”

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Posted 2 years ago

“Unfair service”

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Posted 2 years ago

“Not to be trusted. You can leave positive and negative reviews. Positive will remain on there database no questions asked. After leaving a negative review on a company it was removed because I refused to provide detailed evidence of proof. So clearly customers that don't wish to go in depth with trustpilot will have there bad feedback reviews removed. Totally goes against what you are looking for from a review based site. So no longer can it be trusted for those that make the effort to share there experience. Never trust any company on there that has a positive feedback as trust pilots negative reviews would have been removed after a week.”

Helpful Report

Posted 2 years ago

“I've posted reviews on Trustpilot, good and bad and everything in between, for almost twenty years. I recently posted a negative review for a washing machine that I purchased approximately six months ago. Be**, the manufacturer, have complained to Trustpilot and now Trustpilot are threatening to remove my review unless I send proof of purchase (photos of receipts, transactions, etc). Never in my whole life have I been bullied by a corporation. Never. This type of intimidation alludes to the fascism that Mussolini spoke of, whereby corporations control our language, our behaviour. Needless to say I'll never purchase another Be** product, or leave a review on Trustpilot again.”

Helpful Report

Posted 2 years ago

Trustpilot is rated 1.5 based on 2,652 reviews