Trustpilot Reviews

Name: Trustpilot
Rating: 1.40

1.4 Rating 2,784 Reviews

9 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 2,784 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

Visit Website

Phone:

+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

Write Your review

Tell us how Trustpilot made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Trustpilot 1 star review on 25th November 2024

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As with other reviews here Trustpilot's automatic verification system is a pile of junk. Removed valid reviews that I had posted so what a waste of time it is using their website. I'm posting a good review of a government backed scheme. What on earth would I have to benefit from not only posting an apparant fake review but then also taking the time to follow it up when Trustpilot removed my review to get it re-instated to still be rejected. Use some common sense!”

Helpful Report

Posted 8 years ago

“I agree with all the people leaving bad reviews.I asked how come that people from America were leaving 5* reviews on the betting company betway.com when Americans are banned from opening accounts in the UK so shouldn't be even able to give a review in the first place.The rating for this company is over 8 yet if all the fake reviews were taken off the score would be way down.I even asked my MP to take a look into them but Trustpilot just fobbed her off with a load of rubbish.NEVER trust a review on the trust pilot site”

Helpful Report

Posted 8 years ago

“Dreadful company. Should be strung up. Would not waste my time reviewing any further.”

Helpful Report

Posted 8 years ago

“I just dont trust them anymore, too many reviews are being removed.”

Helpful Report

Posted 9 years ago

“They are a dreadful organisation, only companies that pay them get good reviews.”

Helpful Report

Posted 9 years ago

“after leaving honest review my time and effort were all for nothing as thay removed my review fairly quickly,smelling a rat ,i did some digging and looking at the guy who founded the company is now multi millionair in the us,the sales packages for clients said it all ,the more you spend on your package the more freedom you have to remove negative reviews,that was the most important part of the deal.all i can say is what a scamer.”

Helpful Report

Posted 9 years ago

“Trustpilot claims to be about "customer voice" when in fact it is the opposite. Their 'compliance' team actively works with the companies being reviewed to remove negative statements for being "defamatory", even if everything stated is true. When it's the customer's word versus a company, Trustpilot sides with the company.”

Helpful Report

Posted 9 years ago

“TRUST PILOT CAN YOU TRUST THEM No they only keep the good ones if you put a bad review on there site the chances are it will get removed and replaced by a fake one from the company that you complain about”

Helpful Report

Posted 9 years ago

“Wrote a review for justcarbatteries.co.uk, basically they committed fraud calling me a liar so they didnt have to pay a return postage, but trustpilot removed my review asking for proof of purchase which i duly supplied. still they would not reinstate my review unless i then edited out words like " they lied ” and "call their customers liars". trustpilot said this was defamation of character and that my review is not a true description of my buying experience? so basically now trustpilot and justcarbatteries are both calling me a liar! this is defamation of my character and i wish to sue both companies for libel and slander, i have evidence if there are any lawyers out there wanting a percentage? save me going through small claims. to add insult to injury justcarbatteries have obviously penned their own reviews (the only positive ones on the site i might add). having highlighted this to trustpilot these fraudulent reviews remain on the site. other people have complained about this, negative reviewers are being hassled to remove their reviews when the fake and real positive ones remain. DO NOT USE TRUSTPILOT OR JUSTCARBATTERIES.CO.UK”

Helpful Report

Posted 9 years ago

“www.trustpilot.com I left a review about L.V car insurance and I included the words racist and liar.They removed the review as they said I could not use those words. I removed those words but they still would not publish my review. This is not an independent review site....”

Helpful Report

Posted 9 years ago

“Trustpilot is run by internet bullies. I naively listed my site with them for the free service, and within a couple days realized my mistake, but they wouldn't remove my site. Their supposed manager ignored my e-mail until I ended up having to get clients to review my site so it wouldn't look bad having no reviews. Then the supposed manager replied, gloating about how someone had searched my site and that it would have been listed anyway. Who wants a "manager" who makes such huge and wrong assumptions running their company? To have a manager who behaves in this way, TrustPilot must be owned by bullies since they hire these people! I feel harassed by them and it isn't stopping. People need to stop leaving reviews on their site to end this madness.”

Helpful Report

Posted 9 years ago

“They pull honest and accurate bad reviews off their website for their fee paying customers. Trustpilot is a total scam and all reviews should be ignored. Avoid MK Diagnostics in Milton Keynes as they are scam artists and crooks - charging for unnecessary work and also charging for work that was never done!!! Both Trustpilot and MK Diagnostics are terrible. Avoid at all costs.”

Helpful Report

Posted 9 years ago

“I had a very suspect experience with a company called smartbuyglasses UK. Basically after taking payment they sent an email asking for a scan of my passport or to pay again using paypal after which they would then refund my payment. I told my story on trustpilot and within 24 hours my review had been pulled and I was asked for evidence of purchase. I sent evidence and two an a half days later they have done nothing about re-instating my review, nor have they contacted me at all. Clearly they are filtering out the bad reviews for their paying customers. Steer clear of smartbuyglasses and anything bearing the trustpilot verification.”

Helpful Report

Posted 9 years ago

“I used Rightio (or tried to) they let me down twice big time. I was invited to do a review for Trust Pilot and then they deleted my review because although Rightio had promised to arrive for 2 appointments and did not turn up (wasting 5 hours of my time and costing me 50 miles of petrol money because I hadn't paid them I was not able to leave a review after all. Waste of time. Likewise a scam. There were so many deleted reviews it just can't be balanced. They need taking off the internet. Don't rely on their reviews.”

Helpful Report

Posted 9 years ago

“Trustpilot is an absolute scam they dont care who writes what and get companies to pay them money to remove there reviews. they are con artists and should be on rough traders for what they are doing. NEVER TRUST THERE REVIEWS.”

Helpful Report

Posted 9 years ago

“Trustpilot is a total scam. I made a purchase that went Poorly. I left a review at Trustpilot. A MONTH later I got an email that my review had been pulled for Violating Guidelines? Why a month later??? I told I must provide proof of purchase. Hmmm positive reviews are not challenged and proof of purchase required. How do you think this would affect the rating system if a after a month every negative review was removed until proof of purchase was provided. But the positive review were posted unsubstantiated. When you look at the review for the company I purchase from they are all polarized. Either 5 Star one sentence generic review or 1 Star with details about the purchase and interaction with the company and why it went bad. If you research Trustpilot you will find that they have been investigated and found to be posting fake reviews written and paid for by professional reviews in foreign countries. Companies like this will ruin consumers trust in buying online.”

Helpful Report

Posted 9 years ago

“I wrote a poor review of Achica which took me sometime to write and like other's I found it had nnot been posted. Don't trust Trustpilot.”

Helpful Report

Posted 9 years ago

“I wrote a perfectly correct review on trustpilot about a company I purchased from. The review I gave was a one star. It was taken off trustpilot at the companies request . This is not acceptable.”

Helpful Report

Posted 9 years ago

“These guys business model is to capture bad reviews and then to make you sign up to dilute the bad reviews with good reviews that you control. It's modern day blackmail. Customer service is awful. 7 day response time and copy and paste responses. Don't trust the reviews good or bad.”

Helpful Report

Posted 9 years ago

“I left a negative feedback on Trustpilot about Skinade because it had completely ruined my complexion. The review was removed and Trustpilot requested proof of purchase, which I provided. They sent me an email saying that my review is back on their website, which is a lie as it is not. They are now ignoring my emails. They are clearly biased.”

Helpful Report

Posted 9 years ago

Trustpilot is rated 1.4 based on 2,784 reviews