Trustpilot Reviews

Name: Trustpilot
Rating: 1.45

1.5 Rating 2,714 Reviews

10 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.5

Based on 2,714 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 1 star review on 1st July 2025

WhatsApp (+ 4 4 73 88 6 97 9 58.) Email Harrylucy977 (at) Gmail . Com Retrieve My Funds From Scam

WHATSAPP NUMBER (+1 50 54 02 07 14) Help Me Recover My Lost Cryptocurrency From A Scam

Bernado

Trustpilot 1 star review on 30th June 2025

Purity

Trustpilot 1 star review on 29th June 2025

When I Thought My Scammed Crypto Was Lost For Good, I Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5).

Trustpilot 1 star review on 28th June 2025

Peter

Trustpilot 5 star review on 26th June 2025

Issei

155

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

““The app is rubbish; I wanted to clear all reviews and start anew but the ‘clear all’ link does not work. The app needs to be more proactive.””

Helpful Report

Posted 1 year ago

“Trustpilot sent me an email saying I needed to provide additional information (of a personal nature) or they would take down my extensive and honest review if a platform I obviously had used for quite some time. I don't see how giving my ohone number to the platform is necessary to write a review. TP will remove negative reviews for companies, I'm sure in exchange for some compensation in return. This does not seem to be a transparent and fair system.”

Helpful Report

Posted 1 year ago

“Scammy websute, they always censor your even genuine customer reviews and remove them over the time. They never remove positive reviews though.”

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Posted 1 year ago

“Started as a good idea. My reviews which were replied to by the companies I reviewed were deleted? It would appear that trustpilot may be getting paid by some companies? Have stopped using them. Shame as the idea was so good. The last review I did was to a company which let me down badly and it was removed before being published, so potential customers cannot be pre warned.”

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Posted 1 year ago

“The college and tutors are really good on the photography course however the prices in the college are beyond extortionate, everything is marked up well over double the average prices and the Baltic campus's location being 15-20m from other shops means you have to either bring your own food in or use your entire break travelling for food or pay the ridiculous prices.”

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Posted 1 year ago

“The reviews on Trustpilot seem very different those those on Google. As the reviews on Google accord are more aligned with my own experience, I no longer feel confident about Trustpilot.”

Helpful Report

Posted 1 year ago

“Subject: Urgent: Request for Review Reconsideration . Dear Trustpilot. I trust this message reaches you in good health. I am writing to express my concern regarding the recent removal of my review for www.mcluck.com and to formally request a reconsideration of this decision. I acknowledge Trustpilot's commitment to maintaining the integrity of its platform, and I appreciate the measures in place to verify the authenticity of reviews. However, I wish to emphasize that my review was based on a genuine, first-hand experience and was accompanied by witnessed evidence. I believe my contribution aligns with Trustpilot's guidelines and serves the community by providing valuable insights. To facilitate the verification process, I am open to providing additional information or addressing any specific concerns you may have about my review. Below are the details related to my case: - Case ID:you know. - Review Date: [Date of 1/30/2024] - Review Content: about mcluck.com I urge you to reconsider the removal of my review, as I am confident it complies with your guidelines. I am committed to cooperating fully and promptly to resolve any concerns you may have. Additionally, I would like to bring to your attention that, as a Google Guide with a substantial audience of 450,000 views on my reviews, I am inclined to share my experiences on other platforms, including Google. I believe the transparency of my feedback can contribute positively to the online reputation of businesses. I trust that we can resolve this matter amicably, and I appreciate your swift attention to this request. Thank you for your understanding and cooperation. Sincerely, [Timothy haney”

Trustpilot 2 star review on 31st January 2024

Helpful Report

Posted 1 year ago

“Ich habe auf TrustPilot eine 1-Stern-Bewertung über ein Unternehmen namens Easybooking abgegeben und mir wurden rechtliche Schritte angedroht, weil Easybooking sagte, dass es dem Unternehmen schaden würde. Das war nicht meine Absicht, daher habe ich die Bewertung gelöscht. Ich habe jedoch TrustPilot kontaktiert und ihnen Beweise für die Bedrohung vorgelegt. Eine Weile später bemerkte ich Bewertungen auf Trust Pilot, die das absolute Gegenteil meiner Erfahrung waren. Das Verhalten, über das ich mich beschwert hatte, hatte sich völlig umgekehrt. Deshalb schrieb ich eine weitere Bewertung, in der ich ihnen zu der verbesserten Leistung gratulierte und darauf hinwies, dass meine ursprüngliche Bewertung zu POSITIVEN Ergebnissen für Easybooking geführt hatte. Die Reaktion von Easybooking bestand darin Vergeltung, das Hotelbuchungsprogramm „Julia“ (vor Ende der Saison) zu stornieren obwohl ich bis 2024 bezahlt hatte, sodass ich nicht mehr tätig sein konnte. Außerdem das Kassen- und Buchhaltungsprogramm FiskalTrust zur Anbindung an die FinanzAmt obwohl ich bis 2024 bezahlt hatte war auch storniert (vor Ende des Geschäftsjahres). Dadurch habe ich 10 Jahre Geschäftsbuchhaltung und alle Buchungsdaten verloren. Trust Pilot ist eine tolle Idee, allerdings ist es anfällig für Manipulationen. Negative und ungünstige Bewertungen werden nicht veröffentlicht. Druck und Drohungen sorgen dafür, dass schlechte Bewertungen gelöscht werden. Sogar Fakten werden pervertiert, um ein angestrebtes Ergebnis zu unterstützen. Es lohnt sich nicht – das Unternehmen kann Ihr Geschäft zerstören! Aus meiner Erfahrung würde ich die Leute davor warnen, ehrlich zu sein!”

Helpful Report

Posted 1 year ago

“We had registered an account with Trustpilot Business and claimed our company website. After that, we did not have any specific need to log in to that account, so we did not log in until recently since we noticed there were reviews about our company and needed to reply. However, we could not log in. We tried to use the option "forget password" and were supposed to receive an email to reset passwords- but we never received anything. We tried many times in many days, but still no result. We tried to contact their Customer Care but also nothing. The problem is that our business website was already claimed by this account, so even if we wanted to create a new account to reply to those comments, we could not. Trustpilot does not allow us to claim the same website. I am completely lost and don't know what to do.”

Helpful Report

Posted 1 year ago

“Title: Disheartening First Experience with Trust Pilot and PureVPN Prior to my encounter with PureVPN, I was unfamiliar with Trust Pilot. My initial experience, however, has left me with a negative impression of both entities. I was a user of PureVPN for three years, during which I consistently experienced significant technical problems. The most prominent issue was the repeated disconnection of my service, often occurring in the middle of the night and leaving me vulnerable to online threats. Despite hours spent with their technical support, no resolution was offered. In an attempt to share my less-than-satisfactory experience, I turned to Trust Pilot to submit a three-star review. In this review, I also noted my transition to ExpressVPN, a change that has been remarkably positive with no issues to report thus far. PureVPN flagged my review, prompting Trust Pilot to step in. What followed was an incessant series of email correspondences, with Trust Pilot continually asking me to substantiate my review with more information. I found the concept of 'proving' my personal experience both perplexing and frustrating. Despite fulfilling their requests by providing screenshots, logs, and even my PureVPN login credentials, Trust Pilot continued to question the validity of my experience. Following their fourth request for more information, they ultimately chose to remove my review. In retrospect, this incident has led me to question Trust Pilot's methods and overall credibility. A platform intended to promote honest feedback appeared to prioritize its client's interests over the user's voice. For a first-time user, this experience has been disappointing. My hope is that Trust Pilot will reconsider their approach to such matters in the future. Ensuring that user experiences are genuinely respected should be of paramount importance.”

Helpful Report

Posted 2 years ago

“Its a bad website, they remove content they dont like. Just to keep them customers.”

Helpful Report

Posted 2 years ago

“I had a strange experience with TrustPilot - I reviewed PlusNet mobile, and gave it a negative review. All fine so far. Plusnet then added a 'missed payment' to my credit score, when I was in credit with them. I updated my TrustPilot review to reflect this. My review was taken down by TrustPilot on the basis that I had to 'prove' this had happened. I therefore sent my latest Plusnet bills to TrustPilot, showing that I had a credit on my account - for the same month that Plusnet put me as bad credit on my credit score (my credit score when down a bit). The response from TrustPilot? None. I followed up and am still waiting on a response. I've included a screenshot of the bill, and redacted identifying information, so take a look and see what you think - also included screen grab of credit change.”

Trustpilot 2 star review on 31st October 2022

Helpful Report

Posted 2 years ago

“We have setup TrustPilot for clients, so we decided to do another. It was for an existing business with a great track record, but they hadn't used Trustpilot before. The thing about them is in the name: Trust. But their reviews, are not a TRUE reflection of the customer reviews. If you are new, and you use TP from the outset, you might perhaps get 2-5 customers posting you wonderful glowing 5 star reviews. However, and I don't know how reviews.io works, but with those lovely 5 stars, you do NOT get 5 stars over all. It's worked out in some bizarre method that makes no sense. Surely, if you have 2-3 5 stars, like on Google Reviews, it means... yay, you are a 5 star reviews business. NOOOOOO not in Trustpilots eyes it doesn't. It means you are only around 3.4-3.8 stars. So out of choice, would you pick those, or those with 5 actual stars. hmmmmm.. I understand that one business might have 100 reviews and the new business has 3, but if the new business has just 3, but they are all 5 stars, why is it fair to only show it as 3.5 stars, when in fact, on average, it's had 5? It's so grossly unfair, and they use terms that no real human can understand, to get their heads around their daft setup. Would we recommend TP again to someone - no. If they asked us about it, we'd explain this dodgy setup.”

Helpful Report

Posted 3 years ago

“Not Trustable. It is interesting, if You write a good review You don't have to prove anything for them (so companies can trick their customers to write good reviews, like winning or paying for their reviews), but when You write a bad review, You have to have evidence and You have to provide it also.”

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Posted 3 years ago

“not a great service”

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Posted 3 years ago

“I left a negative review for a company, the company flagged it, but i was a bit fed up with them so did not want to engage, trust pilot integrity team then contacts me requiring evidence that i was a genuine customer. I sent the order number but that wasnt enough. Seems like negative reviews are challeged and taken down, positive ones are ok. You can't yrust trust pilot teviews. Concentrate on the negative ones only as soneone has had to work hard to have it on trust pilot and jumped through loads of hoops.”

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Posted 4 years ago

“I do actually like trust pilot and use it to help decide if I use a site but everytime I try to login to their site to leave a review I have so many problems. So poorly designed site.”

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Posted 4 years ago

“Hi i wrote a msg on 25/10/20 re: order of airydtess delivery, update it arrived yest, d item received was made well but unfortunetly material was polyester n discription on ad was denium, will nt b ordering again as can go high street n buy correct items for pretty much same price, thanx for replying so quickly (airydress) bt no need as seen apolgies on other reviews n it seem standard reply to all, doesnt seem personal enough to individuals wiv grievevences”

Helpful Report

Posted 4 years ago

“Trustpilot formula is unfair! We have so many great reviews and still, our rating is slipping. They keep rejecting our clients reviews even though they are legit!”

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Posted 4 years ago

“Poor delivery info and insecure packaging from THE VISOR SHOP. I h ave had no response.”

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Posted 4 years ago

Trustpilot is rated 1.5 based on 2,714 reviews