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Trustpilot Reviews

1.5 Rating 2,823 Reviews
10 %
of reviewers recommend Trustpilot
Company Reviews Questions Metrics
1.5
Based on 2,823 reviews
Customer Service
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Queries Resolved In
6 - 12 Hours
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Anonymous
Unverified Reviewer
“They are good with one major flaw. They make a point of mentioning when a company responds to a negative review within 24 hours but they have told me they are not interested in the content of that response - the one to my review was just poorly worded bot text with a link that didn't work. Logically if the response was literally "we don't care" they would still flag up how responsive they were!”
Helpful Report
Posted 9 months ago
Robert Jameson
Unverified Reviewer
“Three months after starting my investment, I began to feel uneasy when I attempted to make my first withdrawal. My account, which held over $7,000, was unexpectedly locked, and I was told to reach out to customer service. Despite my repeated attempts to access my funds, they ignored every request. After confiding in a colleague, they recommended I contact RESORUS.COM. Their team guided me through the process and helped me successfully recover my money.”
Trustpilot 2 star review on 22nd November 2024
Helpful Report
Posted 9 months ago
Emily
Unverified Reviewer
“I’m sharing my story in the hope of helping others avoid the same fate. After falling victim to a devastating crypto scam, I lost $150,000. I tried multiple companies, but none could offer assistance.On August 20, 2024, I received a call from someone named Anderson, claiming he could help recover unclaimed crypto transactions. However, after clicking on a link he sent, I suffered another significant loss.Feeling hopeless, I came across RESORUS.com through some positive reviews and decided to reach out. To my relief, RESORUS was able to recover my stolen funds within days.If you've been scammed online, don’t lose hope.RESORUS.com can assist, no matter the platform.”
Trustpilot 2 star review on 18th November 2024
Helpful Report
Posted 9 months ago
Sharon
Unverified Reviewer
“Some online crypto brokers deceived me to invest with them and they stole more than $70,000 worth of bitcoin . I was able to recover my money back from them with the help of olivercompanyexpert 505 @G- mail . c om it is better to stay away from online investments”
Helpful Report
Posted 10 months ago
Ray Rey
Unverified Reviewer
“They promised a guaranteed return on my investment but after investing my life savings, I got nothing in return. They seemed legitimate at first, but it was all a scam. I urge people to stay away from awful platforms and not risk their hard-earned money like I did. Report scam to Mr. Sharon Oneil via Email SHARONRECOVERINGEXPERTS at g ma il . c o m”
Helpful Report
Posted 10 months ago
Genaia
Unverified Reviewer
“Are you able to recover your Investment Funds     had to seek help until I was directed to hoskeyteam  @ proton .me and his Recovery company and Foundation helped recover all the money .”
Helpful Report
Posted 11 months ago
Kahlan
Unverified Reviewer
“At first, I was skeptical, but I was desperate for assistance. I contacted Supreme assets and explained my situation. To my surprise, they were incredibly responsive and knowledgeable about the issue I was facing. They guided me through the process of contacting the platform’s customer support and provided me with the necessary information to escalate my case. Whtapp Contact: +1 (712) 463‑0453‬ Email:supreme_recovery_45_@_gmail_com”
Helpful Report
Posted 11 months ago
Ricky Dean
Unverified Reviewer
“Trustpilot is censoring my reviews on starship and trucking. They have taken down a review. I have every document need to verify everything I have posted. I guess they are more worried about the other company than facts. I would like an explanation for the censorship. Either you are here to protect people from having to go through what I am or you are working with them. Which one is it”
Helpful Report
Posted 1 year ago
Arif Hussain
Unverified Reviewer
““The app is rubbish; I wanted to clear all reviews and start anew but the ‘clear all’ link does not work. The app needs to be more proactive.””
Helpful Report
Posted 1 year ago
T Rigney
Unverified Reviewer
“Trustpilot sent me an email saying I needed to provide additional information (of a personal nature) or they would take down my extensive and honest review if a platform I obviously had used for quite some time. I don't see how giving my ohone number to the platform is necessary to write a review. TP will remove negative reviews for companies, I'm sure in exchange for some compensation in return. This does not seem to be a transparent and fair system.”
Helpful Report
Posted 1 year ago
Alex
Unverified Reviewer
“Scammy websute, they always censor your even genuine customer reviews and remove them over the time. They never remove positive reviews though.”
Helpful Report
Posted 1 year ago
Brian
Unverified Reviewer
“Started as a good idea. My reviews which were replied to by the companies I reviewed were deleted? It would appear that trustpilot may be getting paid by some companies? Have stopped using them. Shame as the idea was so good. The last review I did was to a company which let me down badly and it was removed before being published, so potential customers cannot be pre warned.”
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Posted 1 year ago
Anonymous
Unverified Reviewer
“The college and tutors are really good on the photography course however the prices in the college are beyond extortionate, everything is marked up well over double the average prices and the Baltic campus's location being 15-20m from other shops means you have to either bring your own food in or use your entire break travelling for food or pay the ridiculous prices.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“The reviews on Trustpilot seem very different those those on Google. As the reviews on Google accord are more aligned with my own experience, I no longer feel confident about Trustpilot.”
Helpful Report
Posted 1 year ago
Timothy Haney
Unverified Reviewer
“Subject: Urgent: Request for Review Reconsideration . Dear Trustpilot. I trust this message reaches you in good health. I am writing to express my concern regarding the recent removal of my review for www.mcluck.com and to formally request a reconsideration of this decision. I acknowledge Trustpilot's commitment to maintaining the integrity of its platform, and I appreciate the measures in place to verify the authenticity of reviews. However, I wish to emphasize that my review was based on a genuine, first-hand experience and was accompanied by witnessed evidence. I believe my contribution aligns with Trustpilot's guidelines and serves the community by providing valuable insights. To facilitate the verification process, I am open to providing additional information or addressing any specific concerns you may have about my review. Below are the details related to my case: - Case ID:you know. - Review Date: [Date of 1/30/2024] - Review Content: about mcluck.com I urge you to reconsider the removal of my review, as I am confident it complies with your guidelines. I am committed to cooperating fully and promptly to resolve any concerns you may have. Additionally, I would like to bring to your attention that, as a Google Guide with a substantial audience of 450,000 views on my reviews, I am inclined to share my experiences on other platforms, including Google. I believe the transparency of my feedback can contribute positively to the online reputation of businesses. I trust that we can resolve this matter amicably, and I appreciate your swift attention to this request. Thank you for your understanding and cooperation. Sincerely, [Timothy haney”
Trustpilot 2 star review on 31st January 2024 Trustpilot 2 star review on 31st January 2024
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Posted 1 year ago
Anonymous
Unverified Reviewer
“Ich habe auf TrustPilot eine 1-Stern-Bewertung über ein Unternehmen namens Easybooking abgegeben und mir wurden rechtliche Schritte angedroht, weil Easybooking sagte, dass es dem Unternehmen schaden würde. Das war nicht meine Absicht, daher habe ich die Bewertung gelöscht. Ich habe jedoch TrustPilot kontaktiert und ihnen Beweise für die Bedrohung vorgelegt. Eine Weile später bemerkte ich Bewertungen auf Trust Pilot, die das absolute Gegenteil meiner Erfahrung waren. Das Verhalten, über das ich mich beschwert hatte, hatte sich völlig umgekehrt. Deshalb schrieb ich eine weitere Bewertung, in der ich ihnen zu der verbesserten Leistung gratulierte und darauf hinwies, dass meine ursprüngliche Bewertung zu POSITIVEN Ergebnissen für Easybooking geführt hatte. Die Reaktion von Easybooking bestand darin Vergeltung, das Hotelbuchungsprogramm „Julia“ (vor Ende der Saison) zu stornieren obwohl ich bis 2024 bezahlt hatte, sodass ich nicht mehr tätig sein konnte. Außerdem das Kassen- und Buchhaltungsprogramm FiskalTrust zur Anbindung an die FinanzAmt obwohl ich bis 2024 bezahlt hatte war auch storniert (vor Ende des Geschäftsjahres). Dadurch habe ich 10 Jahre Geschäftsbuchhaltung und alle Buchungsdaten verloren. Trust Pilot ist eine tolle Idee, allerdings ist es anfällig für Manipulationen. Negative und ungünstige Bewertungen werden nicht veröffentlicht. Druck und Drohungen sorgen dafür, dass schlechte Bewertungen gelöscht werden. Sogar Fakten werden pervertiert, um ein angestrebtes Ergebnis zu unterstützen. Es lohnt sich nicht – das Unternehmen kann Ihr Geschäft zerstören! Aus meiner Erfahrung würde ich die Leute davor warnen, ehrlich zu sein!”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“We had registered an account with Trustpilot Business and claimed our company website. After that, we did not have any specific need to log in to that account, so we did not log in until recently since we noticed there were reviews about our company and needed to reply. However, we could not log in. We tried to use the option "forget password" and were supposed to receive an email to reset passwords- but we never received anything. We tried many times in many days, but still no result. We tried to contact their Customer Care but also nothing. The problem is that our business website was already claimed by this account, so even if we wanted to create a new account to reply to those comments, we could not. Trustpilot does not allow us to claim the same website. I am completely lost and don't know what to do.”
Helpful Report
Posted 2 years ago
Kurt Edward
Unverified Reviewer
“Title: Disheartening First Experience with Trust Pilot and PureVPN Prior to my encounter with PureVPN, I was unfamiliar with Trust Pilot. My initial experience, however, has left me with a negative impression of both entities. I was a user of PureVPN for three years, during which I consistently experienced significant technical problems. The most prominent issue was the repeated disconnection of my service, often occurring in the middle of the night and leaving me vulnerable to online threats. Despite hours spent with their technical support, no resolution was offered. In an attempt to share my less-than-satisfactory experience, I turned to Trust Pilot to submit a three-star review. In this review, I also noted my transition to ExpressVPN, a change that has been remarkably positive with no issues to report thus far. PureVPN flagged my review, prompting Trust Pilot to step in. What followed was an incessant series of email correspondences, with Trust Pilot continually asking me to substantiate my review with more information. I found the concept of 'proving' my personal experience both perplexing and frustrating. Despite fulfilling their requests by providing screenshots, logs, and even my PureVPN login credentials, Trust Pilot continued to question the validity of my experience. Following their fourth request for more information, they ultimately chose to remove my review. In retrospect, this incident has led me to question Trust Pilot's methods and overall credibility. A platform intended to promote honest feedback appeared to prioritize its client's interests over the user's voice. For a first-time user, this experience has been disappointing. My hope is that Trust Pilot will reconsider their approach to such matters in the future. Ensuring that user experiences are genuinely respected should be of paramount importance.”
Helpful Report
Posted 2 years ago
Anton
Unverified Reviewer
“Its a bad website, they remove content they dont like. Just to keep them customers.”
Helpful Report
Posted 2 years ago
Simon
Unverified Reviewer
“I had a strange experience with TrustPilot - I reviewed PlusNet mobile, and gave it a negative review. All fine so far. Plusnet then added a 'missed payment' to my credit score, when I was in credit with them. I updated my TrustPilot review to reflect this. My review was taken down by TrustPilot on the basis that I had to 'prove' this had happened. I therefore sent my latest Plusnet bills to TrustPilot, showing that I had a credit on my account - for the same month that Plusnet put me as bad credit on my credit score (my credit score when down a bit). The response from TrustPilot? None. I followed up and am still waiting on a response. I've included a screenshot of the bill, and redacted identifying information, so take a look and see what you think - also included screen grab of credit change.”
Trustpilot 2 star review on 31st October 2022 Trustpilot 2 star review on 31st October 2022
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Posted 2 years ago
Trustpilot is rated 1.5 based on 2,823 reviews
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