Trustpilot Reviews

Name: Trustpilot
Rating: 1.41

1.4 Rating 2,837 Reviews

9 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 2,837 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 5 star review on 10th January 2025

113

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Trustpilot.com removed my review before determining IF I had a genuine buying or service experience. I have paypal evidence. I'm not sure if you can Trust trustpilot reviews at this point. Removing negative reviews and I'm sure, not removing positive reviews of companies. Email here: Dear Michael, Thanks for reviewing truthfinder.com on Trustpilot. truthfinder.com has reported your review because they don't believe you've had a genuine buying or service experience. Reported reviews are temporarily moved offline. We’d like to verify your experience so we can put your review back online. Help us do that by sending documentation showing your buying or service experience with truthfinder.com.”

Helpful Report

Posted 4 years ago

“tried to get reply from acklams coaches beverkey re refund due to canceled due to the virus staff rude and put phone down and at one point got told it goes o. account for next time by law im entitled to refund not put on account for next trip total cowboys”

Helpful Report

Posted 4 years ago

“Trustpilot keep allowing this company with negative reviews to report and remove the truthful negative reviews. These are reviews from people who have done multiple reviews so clearly are bots. They dont then really help customers make better choices and company's up their game. What the do is allow fake positive reviews to be posted, while removing truth negative reviews. In other words, they help customers make worst choices by allowing company's to hide their poor conduct.”

Helpful Report

Posted 4 years ago

“If any buisness boasts about a high trustpilot rating... take that as a sign not to trust that buisness. Trustpilot is fake and gets paid by companys to make scam companys look good by removing censoring real customers and allowing bots to create 5 star reviews to make scammers look good.”

Helpful Report

Posted 4 years ago

“Trustpilot is not to be trusted. My review of Topcashback uk was truthful and to the point with specifics. Trustpilot ruled deleted for violating Trustpilot guidelines. I'll post it here then. Really poor service from TopCashback Really poor service from TopCashback. Having had loads of issues over the past 5 months of 30 untracked ebay purchases and complaints that have got me nowhere, I am now having difficulty signing in. When I do so they then ask me to validate my account with a validation email. Seven times this has been requested and absolutely nothing received. I have been a member for years and have previously been full of praise of their payment schemes having claimed nearly two thousand pounds in cashback and everything had been running smoothly. Since November 2018 Topcashback has gone from bad to worse with more than 20 ebay purchases untracked while confirmed purchases in October have remained unpaid. Now with this latest nonsense I cannot access my account even to close it but they have of course got all my personal details including bank account information. Something is very wrong here, question is have they been HACKED and are keeping quiet about it?”

Helpful Report

Posted 4 years ago

“Trust pilot is the only site to give yodel 4 stars where if you look on any genuine review company yodel consistently gets 1. It clearly allows fake reviews of companies. Trust pilot is completely in trustworthy and not worth looking at it of you want a genuine review of a company”

Helpful Report

Posted 4 years ago

“Trustpilot ratings are worthless. If you pay trustpilot you can remove as many negative reviews as you like and create your own fake positive ones. Trustpilot needs to be shut down by the authorities.”

Helpful Report

Posted 4 years ago

“DO NOT TRUST TRUSTPILOT. They remove negative reviews for companys and keep the fake positive ones. My suspicions were confirmed recently when a trustpilot saleperson rang me up trying to sell their services to my company...”

Helpful Report

Posted 4 years ago

“Trustpilot and Clickmechanic convinced me to use a 5-star mechanic to replace my complete clutch assembly, as the bearing had prematurely failed at 32000 miles (outside manufacturer's warranty.)This mechanic was late several times not turning up on other occasions and spent a month trying to get my car correct, he returned it to me with leaking oil from the gearbox which he drove back and forth from my property to his garage saying it would be fine, on at least two occasions, 9 months on and I have now just had to pay nearly £1,000 to rebuild my gearbox after catastrophic bearings failure inside the gearbox.”

Helpful Report

Posted 4 years ago

“Have noticed how nearly every negative review of a business on trustpilot is removed within minutes of posting!! Also found this interesting research which adds weight to this: https://www.seotraininglondon.org/can-you-trust-trustpilot/”

Helpful Report

Posted 4 years ago

“An unworthy company that promotes and allows far too many fake reviews and does very little about it. A scammer that permits scam artists.”

Helpful Report

Posted 4 years ago

“I stumbled across this website quite by accident and was very surprised by some of the comments. I have used Trustpilot to verify a number of companies and also posted reviews. I could not disagree more with all the negative comments as my experience has been very positive. To highlight this, I recently posted a negative review of a company I had used and the supplier of the materials used on the job contacted me directly. As a consequence, I am having the work done FOC as soon as restrictions due to the Coronvirus crisis are lifted.”

Helpful Report

Posted 4 years ago

“TP is very shady when it comes to giving you pricing... Their pricing page has changed lots of times over the years because they can't figure out the best way to milk people for the most money.... Their sales team repeats the same scripted answers when a customer asks a question about pricing and they cannot just tell you how much the damn thing costs! They offer a 'trustworthy' platform for customers to leave real reviews. They give themselves a name that is supposed to portray 'trust', yet it seems they do nothing for clients to seem trustworthy themselves.”

Helpful Report

Posted 4 years ago

“Locked me out of my account with them too! Just because I gave a review of a bad experience with carmotoin at Mexborough?”

Helpful Report

Posted 4 years ago

“Trust Pliot have locked my account without notifying me and without explaining why. My emails to try and resolve this were initially met with an automated bot response. Their support team who answer the webchat are unable to do anything to help with account unlocks. It was sent to compliance and a few days later I received an email from their compliance team to say they couldn't unlock the account and have contacted their enforcement team. More than two weeks later and no further communication and my further emails have been ignored. Telephone calls go to voicemail. I have contacted the CEO directly via email twice and received email delivery confirmations but no response from him whatsoever. Clearly there is no customer service in this company and the CEO sets this example from the very top. Ignoring the large number of obvious fake reviews, I did think Trust Pilot was a helpful source of reference for getting the feel for a company before perhaps making an online purchase but I no longer consider it fit for purpose and would point everyone to using Google Reviews or other review websites and forget TP.”

Helpful Report

Posted 4 years ago

“worst platform ever. fake reviews from people that never visited our business... how do we know? we are brick and mortor and the user lives in another country. one review was in a different language. fake fake fake. i pleaded with the company to remove the fake review and since the could not contact the FAKE account they said the review was valid??? Who does that to a legit business. We have a 5 star review rating on google and facebook. yet trustpilot wont remove a fake review. such a bad business model..”

Helpful Report

Posted 4 years ago

“Trustpilot is a scam. Don't trust their reviews.”

Helpful Report

Posted 4 years ago

“They are established to support scams like www.gogetfunding.com who are ambulance chasers during this pandemic, posting fake FB accounts and suckering people to give money to those who have died. They are aiding and abetting online crime.”

Helpful Report

Posted 4 years ago

“I wrote a critical but accurate review of AirHelp following my experience with them. They flagged the review as fake, and even though I was able to immediately provide Trustpilot with a mountain of evidence that my review was legitimate, they never reinstated my review. Trustpilot is a scam - do not trust the Trustpilot score.”

Helpful Report

Posted 4 years ago

“i have found that any company any business you write a review with won't post it if you use bad language or names of people. i think it so unfair as people should be named and shamed if so wrong or upset public after all were one that put money in their pocket by buying and trading with them. it always ok for you to be scammed or treated in a bad way by staff in supermarkets shops etc but when you write about it on reviews not allowed to be truth ful. so why does every place every service ask for a review when can't be honest. The whole point of reviews is to let others know if you had bad experience who ever it may be so others know if to shop with them so on. Terrible if you can't be truthful.”

Helpful Report

Posted 4 years ago

Trustpilot is rated 1.4 based on 2,837 reviews