Trustpilot Reviews

Name: Trustpilot
Rating: 1.40

1.4 Rating 2,780 Reviews

9 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 2,780 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 1 star review on 25th November 2024

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never realised how bad this company really is. I thought it was trusted. Serves me right for believing things hey. I have seen it happen to a company where myself and others left poor feedback, and all the company has to do is flag it and it gets removed. I just dont get it. It was professionally worded and constructive. I wonder how many others have fallen for this.”

Helpful Report

Posted 4 years ago

“I did a representative bad rating about a Swiss bank because of a real time money transfer app which is terrible also by many other users in Switzerland. But Trustpilot sent me an email that my rating might be not real correct because of they use a special software who tracks special ratings (bad ratings of course) and didn't post it. I sent them a feedback and explained my experience with this Swiss Bank again and told them I can proof it but they just ignored me. For me in that case Trustpilot protecting some companies.”

Helpful Report

Posted 4 years ago

“Trustpilot appears to me to believe anything registered businesses tell them, so you write a genuine neg review, the business disputes it, Trustpilot removes it. You dispute the removal, Trustpilot ignore you. If Trustpilot wont allow neg reviews its no good as a review site. If Trustpilot believes everything a business tells them it will be full of fake positive reviews. Don't bother looking at Trustpilot for any reviews.”

Helpful Report

Posted 4 years ago

“Terrible company . Removed my neg reviewes . Trust pilot is't that trusty after all.”

Helpful Report

Posted 4 years ago

“Terrible company to deal with. Removed my negative reviews. Trust pilot get paid by companies to removè neg reviewes. Shame of you.”

Helpful Report

Posted 4 years ago

“Will NOT be using trust pilot to post reviews! After reading all the negative reviews about how they filter out good reviews for legitimate businesses in order so that they can be paid to share is unfair! So not going to waste time here!”

Helpful Report

Posted 4 years ago

“Do not trust Trust Pilot. They remove many legitimate reviews when this is requested by companies. The Consumer does not really have a voice in Trust Pilot. Do not let the name fool you.”

Helpful Report

Posted 4 years ago

“Trust pilot takes down negative reviews at the request of the company that received such reviews. Of course these companies pay Trust Pilot and the latter wants to keep these companies satisfied. Trust Pilot contacts the reviewer at the company's request and the company then requires that the reviewer leave an inappropriate amount of personal information. In other words, Trust Pilot benefits companies and not reviewers. Trust Pilot not to be Trusted!”

Helpful Report

Posted 4 years ago

“Bunch of con artists trying to blackmail businesses to pay to remove and battle fake reviews”

Helpful Report

Posted 4 years ago

“Trustpilot - is a waste of time! They remove 5* genuine reviews! I have attempted to post my review many times for Platts Solicitors who successfully represented me with my case! It never shows up yet they post unrelated negative reviews! Trustpilot filter out good reviews a way to make money out of businesses! Not a trustworthy platform!”

Helpful Report

Posted 4 years ago

“TRUST PILOT HAS TAKEN DOWN OVER 150 LEGITIMATE REVIEWS INCLUDING 45 OF MINE IN REGARDS TO BELSIZE VILLAGE VET. THEY HAVE DELIBERATELY BYPASSED MY CONCERNS SO I'VE REPORTED TRUST PILOT TO THE PRIME MINISTER AND BBC FOR GROSS CORRUPTION”

Helpful Report

Posted 4 years ago

“A complete joke of a company, they removed my negative review (based on facts) for brickslips.co.uk, and they will not even respond to the email asking: "What happened with my review?"”

Helpful Report

Posted 4 years ago

“I have two buisnesses both on trustpilot , I work very hard myself and so do all my teams to keep a good service and score. My competitors are not a patch on us and it shows in their score . But not by much . Lots of bad reviews get taken down because the company’s complain ! If trustpilot don’t take them down then these company’s are simply not going to subscribe again !! I hope one day all these trustpilot, checkatrade etc buisnesses offering fake and manipulated scores will be seen for what they are ! This review will probably never see light of day !!”

Helpful Report

Posted 4 years ago

“Brockley’ rock fish and chip shop in SE London, it’s always busy. Why? Because great quality seaside quality fish and chips is sold there, yum!”

Helpful Report

Posted 4 years ago

“Google pay customer care number... 6294604568..8292823747 Toll free 24/7 He's available anytime please contact Google Play customer care number.... Helpline number Google pay Tej...”

Helpful Report

Posted 4 years ago

“Yes, i am happy and thankful for this extra support of vfs helpdesk And employees named zain sayed abdul shaikh and shweta chalke. They help me well and did my work in this pendemic. Thank you all.”

Helpful Report

Posted 4 years ago

“Following a bad experience with an online trader, I left a poor review for them on Trustpilot. I then got a message from Trustpilot indicating the trader was asking for evidence of my correspondence with them but there was no obligation for me to comply with the request, so I didn't. Soon after, I got an email from Trustpilot saying they were pulling my review because the trader had suggested I was not a genuine customer of theirs, and asked me to provide supporting evidence if I wanted to reinstate my review! What I want to know is whether they ask similar things from those leaving positive reviews for companies? By doing this, they are making it more difficult for people to see the negative reviews of the companies on their website, because I am sure many people cannot be bothered to respond to these messages asking for "evidence", and as such, their reviews would eventually be deleted by Trustpilot. Now that I know this, I will stop paying attention to Trustpilot ratings for companies I purchase goods from!”

Helpful Report

Posted 4 years ago

“I posted a review that was negative about Castlewater. Because Castlewater complained, trustpilot took it down. This might explain why trustpilot reviews rate them so highly.”

Helpful Report

Posted 4 years ago

“Trustpilot? They need to remove the "trust" part as they are untrustworthy. They are the only review site that will remove your posts to protect a PAYING customer. The worse part is that they remove your post but don't tell you right away. They removed a few posts of mine well over a month before telling me about it. They know your post is perfectly fine but they constantly change the rules to protect their clients. Furthermore, by having your post put aside, it gives the time to fake posters from the company you gave bad reviews to bring up many 5 stars reviews to bury yours behind the list. Trustpilot? More like Nevertrustpilot unless you are a paying company to protect them from bad reviews.”

Helpful Report

Posted 4 years ago

“It is so obvious they can not be trusted. Firstly just follow the names of some of those giving glorious reviews. their names and soon it becomes evident that some people are simply fake and are probably fake reviewers, paid to do so. Using different names of course. 2, many of the glowing reviews are simply too over the top and often using terms a customer would never use. People do not use terminology when complimenting a company as though it were an old trusted friend. The whole thing stinks and I think there is a case here for fraud. Big time fraud.”

Helpful Report

Posted 4 years ago

Trustpilot is rated 1.4 based on 2,780 reviews