Trustpilot Reviews

Name: Trustpilot
Rating: 1.40

1.4 Rating 2,781 Reviews

9 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 2,781 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 1 star review on 25th November 2024

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Trustpilot’s delete Positive reviews too. Why! Not only did they delete my positive review for superb service from itluggage when they honoured their guarantee, but have taken 8 weeks to come back to me after my objection.”

Helpful Report

Posted 4 years ago

“Why is this Trustpilot service still in operation? Is there legislation applied for false reviews, deletion of true-negative reviews and customer manipulation? I have just discovered that one review reporting a poorly constructed product was removed.”

Helpful Report

Posted 4 years ago

“Awful keep unpublishing reviews for no reason. Clearly only want 1 star reviews on and not any positive reviews. I've never had any issue with any other review website.”

Helpful Report

Posted 4 years ago

“Trust pilot only work to please the seller of any product no matter what they have done or not done. Until the seller is pleased with any review left about them then Trustpilot won’t let it post. Trustpilot is not reliable for this reason and hopefully will either change this seller love in policy or stop trading!”

Helpful Report

Posted 4 years ago

“It’s a TRAP! - Think again before you sign up... Put your business on Trustpilot and you will soon find out that you are effectively signing your life away. There are few things in life that you can never reverse, but this is one of them. Once you are in you can never get out, it is 100% irreversible. Your page will remain on their site, whether you want it to or not, and whether you have a contract with them or not. So if you wish to pull out, you can, but the reviews remain, and can continue to be posted, just without your ability to reply or report. That is when the trap is sprung by Trustpilot. And just when you think it can’t get worse... Paying for their service does not leave you with any real control over your page. People can leave unfair reviews, and multiple reviews can be left for the same purchase. You will soon discover that the reviewer has far more power than the service provider, to a very unbalanced and unfair degree. Only choose Trustpilot if you want them to hold all the cards over your company!”

Helpful Report

Posted 4 years ago

“I reviewed a scam company on trust pilot with 1.3 stars only because people can't put 0 stars. Every review is saying the same it's a scam you never recieve your goods. Trust pilot have taken down 98 percent of the reviews and the ones that are left all say the same thing. You would think if all reviews are saying it's a scam and customers are being defrauded they would take action against the company and stop them removing honest reviews.”

Helpful Report

Posted 4 years ago

“Don't ever use perfect homes I have been waiting for a replacement Wasing machine for 2months”

Helpful Report

Posted 4 years ago

“Trustpilot don't accept the opinions of the elderly, if they need help on the internet. Ageist and ignorant. Don't trust trustpilot!”

Helpful Report

Posted 4 years ago

“Almost fell for fraud because of Trustpilot. A 5-star rated company is offering British radio ship licenses for foreigners. The British authorities told me this is not legit.”

Helpful Report

Posted 4 years ago

“They remove negative comments probably the company pays them so it’s not an accurate review after all, don’t trust Trustpilot! They are hand in hand with the companies.”

Helpful Report

Posted 4 years ago

“Wrote bad review about company and was informed that i provided false information and review will be taken down. Senjt all informations that company provided service but it was 'not enough evidence' after sending pages including invoice, recipt etc/ ALL positive feedbacks verified and negative not even one is”

Helpful Report

Posted 4 years ago

“Fake reviews and allowing companies who have ceased trading to have a platform for potential fraudulent activity .”

Helpful Report

Posted 5 years ago

“Trustpilot is a big scam. They don't except one or two star genuine reviews but only fake 5* reviews. Your reviews will be removed by the vendor. What is the point of writing only a good review ? This company is scandalous, this is not the 1st time they have removed but over the time again and again. Trustpilot cannot be trusted anymore....”

Helpful Report

Posted 5 years ago

“Agreed. I wrote a semi-negative review and it was removed from the vendor. Clearly they are not interested in providing accurate representation.”

Helpful Report

Posted 5 years ago

“My review is removed by Trustpilot, i did change it but they did not publish it. My review was nothing special but maybe trustpilot is not so "trust full" and a little scared? Or do they get payed by the reviewed company? I do not know but 1 star for TRUSTPILOT”

Helpful Report

Posted 5 years ago

“This is very bad company. We must use their service if you want to remove anything.”

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Posted 5 years ago

“I recently had an awful experience with a company called 247 Homerescue. Trustpilot ratings are excellent, but if I had been bothered to search further I would have realised how awful 247 Homerescue really were according to many genuine customers. What they are good at is getting bad reviews removed from Trustpilot. I complained directly to Trustpilot, but they really seemed to be pretty much in the pocket of the company I gave a bad review to (which is now not on the Trustpilot website). Sadly, I no longer trust Trustpilot in the slightest.”

Helpful Report

Posted 5 years ago

“Removing real negative reviews. Discusting”

Helpful Report

Posted 5 years ago

“I and many others at war with a fake company. Goldman Express All sorts of evidence. Follow up scam emails, Fake company address, Fake phone numbers impossible to contact and they do not deliver any goods. TrustPilot is used by this company to perpetuate this fraud. Loads of obvious fake positive reviews. The company seems unable/incapable to discern the most obvious of scammers. Even when contacted they do not respond in a timely way. Therefore, in my opinion they are complicit in the fraud.”

Helpful Report

Posted 5 years ago

“Allow a fake review to be placed on my business page BUT will not show me the documentation the reviewer had from me. He will have had a receipt and invoice but as he has never used my service he will not be able to produce these. However Trusypilot will not even give me this basic information”

Helpful Report

Posted 5 years ago

Trustpilot is rated 1.4 based on 2,781 reviews