Trustpilot Reviews

Name: Trustpilot
Rating: 1.40

1.4 Rating 2,784 Reviews

9 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 2,784 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 1 star review on 25th November 2024

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When you purchase from a company who lets you down, you think you can post your negative experience on Trustpilot...wrong! Trustpilot are not trustworthy...they should be called Trustlesspilot Companies pay Trustlesspilot to be on their site to verify that reviews are from genuine customers, but when poor companies let you down and you leave a negative review, they ask Trustlesspilot to remove the review, either because they say you are not a verified customer, or they say it is defamatory. A loophole used by Trustlesspilot is companies don't send any confirmation, so you cannot verify yourself as a genuine customer, and would you believe Trustesspilot don't accept emails from a poor company that has let you down as proof, even though the email shows the company is admitting fault. Trustlesspilot are deliberately removing negative reviews for poor companies to even their scores, it is trickery! I am contacting Watchdog and other consumer programs in hope they will expose this blatant siding with the companies who pay them, and leave the customer out of pocket and without their say. Please others report Trustlesspilot for this insidious behaviour, they are not doing the job they say they set out to do, they are biased towards the paying companies who use them.”

Helpful Report

Posted 8 years ago

“Trustpilot look after the big companies and money talks. For example my parcel reviews 9.1 out of 10 with Trustpilot and google reviews are poor how is this? Other example Keytek locksmiths Trustpilot good other companies poor. Something not quite right never trust Trustpilot and get overall feedback from a few sights.”

Helpful Report

Posted 8 years ago

“Trustpilot contacted me about a negative review I had left and stated that they believe it to be fake and asked for my proof of purchase. I sent this across and then two weeks later they contacted me to say my review is defamatory as it stated I had to contact trading standards? Repeatedly asked Trustpilot to explain what exactly is defamatory as stating I went to trading standards is a matter of fact. They cannot answer this and instead repeat that my review is defamatory. They try to cover up negative reviews of companies and their reviews are far from authentic. They will try every tactic in the book to try and find a way to remove your review Avoid”

Helpful Report

Posted 8 years ago

“Excellent service”

Helpful Report

Posted 8 years ago

“I received an unsolicited email and shortly after many calls to by Trustpilot from there sales department, then out of the blue a positive review appeared on the Trustpilot company page, and I was emailed and called many times again by what I can only say is an annoying hard sell of the super expensive system which you can get elsewhere for free. The review in my case did not match a sale and I can only assume this is an underhand sales tactic possible fraud. Eventually you then receive negative review on Trustpilot you never wanted to be listed on in the first place. Then guess what sales calls and emails again trying to get you to buy in to Trustpilot and it's now its going to cost you £2,000 to £10,000, my advice is use a free review centre or directory that providers the option to turn off the review service so you have some protection against malicious activity or competitor or in he this case protection from trust pilot. Trust pilot does not add that much value and is certainly not worth anything like that money they ask. If you have already signed up to Trustpilot inform them you wish to migrate you reviews to another review company which is free and close your account. They can not refuse by law. Speak to a solicitor if they refuse.”

Helpful Report

Posted 8 years ago

“Trustpilot have excluded a review of mine, despite proof of purchase being given, because the purchase was over 12 months old. The company involved is engaged in a blatant whitewashing of their reviews and Trustpilot are only too happy to comply. I can no longer recommend using their service”

Helpful Report

Posted 8 years ago

“I along with 27 others reviewed universalgadgets.co.uk over the past few weeks now 07/07/16 all negative about ug universalgadgets reported them and all where blanked out and in there place ug inserted glowing 4 * reviews complete with self promotion and one might describe as adds. I was SHOCKED at the behaviour of Trustpilot an utter disgraceful website and not at all trustworthy. I have first hand knowledge of their shenanigans as I have been visiting the site regularly perhaps they think people just review and forget and wont notice what is going on. Visit the site before they take down all the negative reviews mentioned above. TRUSTPILOT IS NOT IS NOT TRUSTWORTHY AVOID THEM sound bitter don't i. i am i thought i could trust them.What a fool am i.”

Helpful Report

Posted 8 years ago

“Wrote what my true feelings about Lightupuk. Ltd and they buried me paperwork.”

Helpful Report

Posted 8 years ago

“I purchased some tee shirts from a local business to me. Received an email from the business a few weeks later asking if I minded reviewing on Trustpilot, which I have no problem in doing. Once I had, I have been and am still being questioned by Trustpilot about the purchase. Even though I sent them the email trail with the designs, send the list of emails between myself and the owner. Told them I collected them as the company is 3 miles away and I needed them urgently, yet they still refuse to publish my review. I paid the £20 but didn't keep the receipt so they won't accept my review. I will never review on Trustpilot again unfortunately for the local business that I would review.”

Helpful Report

Posted 8 years ago

“Like some other reviewers here, TrustPilot flagged my review as LookFantastic wanted to verify I was a genuine customer. I provided proof, all the proof they wanted but they said my email and username didn't match. I don't use my username on my email (silly people do that) and not on my billing address. Plus people use different email addresses for various reasons, such as business, or for signing up for forums which I do. They look for any excuse not to publish negative reviews that a site (paying one) flags, and they only give you 7 days (including weekends) to provide evidence and for them to get back to you.”

Helpful Report

Posted 8 years ago

“I posted a negative review on Trustpilot about mobiles.co.uk as I placed an order with them and they did not send me any confirmation of my order and later found out the order never went through, this happened multiple times that's why I left the bad review. A few days later Trustpilot advised me they will have to remove the review unless I can prove that I placed an order. My review was about not receiving proof so there was no way of proving this. I tried to explain this to Trustpilot but they ignored that and kept repeating that they needed me to provide proof. Most pointless review service ever if they are all for the companies we are reviewing!”

Helpful Report

Posted 8 years ago

“I wrote a bad review about names.co.uk being a rip off company with a few examples on why it is the case. The next day it was removes from their site with this explanation. "names.co.uk reported this review for breach of Trustpilot guidelines. We are currently assessing the review in accordance with our reporting processes." Not much of a review site if they only show good reviews!!”

Helpful Report

Posted 8 years ago

“Do not trust Trustpilot. I have had a very negative experience with a seller of beauty products. I published my honest review on TrustPilot. It was taken down alledgedly 'at the request of the vendor'. Needless to say, I cannot trust any of the reviews on TrustPilot, as for instance, the majority of the reviews on the beauty products vendor appear positive, and do not match with my experience.”

Helpful Report

Posted 8 years ago

“Sadly Trustpilot arnt a lot of good , if you give a truthful but bad review the vendor asks you to take it down ,or Trustpilot does not not publish it. Look outside Trustpilot for reviews and you get a totaly different picture on a lot of companys”

Helpful Report

Posted 8 years ago

“WANT TO THANK SIMON WHO WORKS FOR TRUST PILOT .SPENT TIME WITH ME TO SHOW ME HOW TO REGISTER WITH TRUST PILOT.VERY HELPFULL HE DESERVES A RISE”

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Posted 8 years ago

“Trust pilot are a shame. You need an ok from machinemart just to give them a review. Trustpilot then remove any negative feedback. Look at Trustpilot feedback for machinemart and then look at some independent reviews. Trustpilot is high and independent is low. Hmmmmm wonder who is lying?”

Helpful Report

Posted 8 years ago

“I posted a negative review on Trust Pilot that was removed and then deleted, despite providing all the proof they asked for. Positive reviews are never questioned despite appearing fake. Called customer services and they ignored my concerns. Please don't buy anything based on their distorted reviews.”

Helpful Report

Posted 8 years ago

“Just deleted all my reviews (30) since 2012 more positive than negative. However when giving honest review on a particular company it was censored at the request of the company. I agreed reluctantly to censor it but then a footnote was left on the amended review which questioned my authenticity and integrity although all my reviews were under suspicion. Contacted Trustpilot support who stated they always suspend all reviews if objected to by a company! So be warned if you encounter a genuine problem with a company don't expect Trustpilot to post it.”

Helpful Report

Posted 8 years ago

“The website TrustPilot are not to be trusted. Companies can flag any factually correct negative review you leave for them and TrustPilot will always side with the company and delete your review if you do not edit it to make the company seem like they provided you with a better service than they did. Wrote a factually accurate negative review for the company "Laptop Outlet UK" and then the company "Laptop Outlet UK" reported my review (which is something they like to do to anyone who leaves a negative review, so that their company profile on the website TrustPilot will only have 5 star reviews) for "sensitive information" because I mentioned their unjustified price discrepancies across different marketplace platforms and I mentioned the name of the their crap customer service assistant (which I later edited out) who I found extremely unhelpful and uncaring. I'll be sure to tell all my friends and family not to trust the website TrustPilot, since companies can false flag negative reviews they do not like and TrustPilot will almost always side with these companies, especially companies who pay TrustPilot a fee. I will not be writing any more reviews on TrustPilot nor will I ever use them again to read reviews on companies since they cannot be trusted.”

Helpful Report

Posted 8 years ago

“Don't bother with Trustpilot as they can be bought and I got proofs. I posted a true review about phonerecyclers and they removed my comment even will all the documentation provided, proof of purchase and emails between me and the company. In fact if I wouldn't go trough this, I wouldn't have searched for another website where I can review Trustpilot himself, well "reviews.co.uk" sounds even better. Stop wasting your time on Trustpilot cause they don't do that for customers sake, they ask you to review a company and if they don't like the image, they can buy a 5 star from Trustpilot that's how they make the money.”

Helpful Report

Posted 8 years ago

Trustpilot is rated 1.4 based on 2,784 reviews