“I really disappointed in the customer service of truworths since i places an order on the 27th of jan 2023 today its 6 feb it hasn’t arrived yet they waisted my time i was supposed to get those items for my brother’s birthday celebration as a gift now i had to waist my money over something else still today am not served”
“I was so disappointed with my purchase from truworths online. The order i made on the 20th May 2023 was disrespect to my money and time. I received my dress with threads torn on the slit and upper back. The price tag was detached from the dress which made it impossible to return the dress or make an exchange. It looked like someone was fitting the dress and it was then torn. With a purchase of almost R800 that was not value for money. Stop giving us the second hand clothes. Respect your customers and appreciate their money and time. Please ensure that your packaging staff value our money is not like they are doing us a favor. If the order I placed today is unsatisfactory I will take my business to other online stores.”
“Hi
A big big ups to the Truworths staff in Braamfontein (dudu, Cynthia,Buhle and Mapule) for the wonderful, excellent service all the time, keep up the good work....I rate you 110%
Regards,
Sandile”
“I wish I read the reviews beforehand, I received part of my order and no communication on when to expect the rest of my order, I'm very disappointed 😞. I will never buy online 😢”
“I purchased items on the 20th of December 2022 and they could not deliver my items in full, on the 4th of January 2023 they delivered part of the items and I'm still waiting for the rest of the items.
I really thought that Truworths online will be the new way to purchase but sorry if you want assistance go to a store.
You suck...........”
“I went in store to purchase an item I saw online because I was experiencing a problem doing an online purchase.They also told me once I receive the third sms that says ready for collection then I can come in store to collect my parcel.
Yesterday the 22nd December I received a sms stating that my parcel is on its way to the store. Today 23rd December I received an sms at 8:11am stating that the parcel is ready for collection at Identity.
Requested an Uber to collect my parcel only to get there to stand in a long line to be told that my parcel hasn't arrived yet,I then had to request an Uber to just leave again without my parcel.
Such a waste of time and money!
Also, I was told that I am not the first person to experience this, on numerous occasions clients come and collect their parcel and it's not ready-also showing their sms that says their parcel is ready for collection.
This is unacceptable!
Such a disappointment in Truworths online purchase services.”
“I wish I read the reviews before placing an order, I mean everyone knows that when we order in December, we expect delivery before Christmas. Contact Centre is not helpful at all and the ETA is ridiculous. I'm quite disappointed.”
“Omw I wish I had read the reviews before ordering anything from these people,I once ordered sometime in August I think and it took so long to get delivered,this time I received an SMS to say that the order will be delivered soon and have not received any further communication,I tried calling their online shopping department and I was holding for over 20 minutes,I called customer services online to be transferred to the same online shopping department where I had to hold for almost 15 minutes and I just gave up,I will surely never order anything from them,let alone buying anything from them, in any case seems their quality has also gone down.”
“My first and last time ordering at Truworths..I ordered 3pairs of sneakers for kids on the 3rd of December,when I check the status...there's only one pair that's ready for collection...how come they split the order without informing me n what am I going to explain to the kids and what is worse the installment is already up for something that I still have not received”
“I am not happy with Truwoths online service. I placed my order on 28 Novemeber 2022. Today is the 14th December 2022 and I still haven't received my order. I called customer care on 6 December 2022 and the lady told me my order was only placed the Monday 5 December 2022 and should be delivered on Monday 12 December 2022. I called again on Monday the 12th to follow up on my order and I was told the samething, but to date I have not received my order. I have been sending emails and no calls nor response received. I'm so disappointed with Truworths online service and will never ever recommend it to anyone. I am being charged for something I have never received or worn. I have asked for my order to be canceled and still no response.”
“Placed an order online and received a message to say it will be delivered Saturday 10/12, waited all day Saturday and no delivery, what a waste of a day!,called yesterday the customer service agent told me she will escalate it to be delivered 12.12 which was yesterday.... Still no delivery today and no communication to customer regarding delivery updates! Pathetic service”
“Dear potential Truworths customers, please read reviews before you purchase from them. I've been a loyal customer for years, and recently purchased a new handbag, within 4 months of occasional use, sadly the (pricey) bag has frayed. This has been used with care, (have other bags that have lasted so much longer with no problems.) because I didnt retain my slip, they are not able to assist me.
(Never thought I would need to keep my slip for products that have such a high price, which should be as high quality?) Very poor quality, you've lost me Truworths.”
“Had a great experience at Truworths Phillipi. The staff was the brand of the company. My wife and I was welcomed like royalty. They new how to deal with clients. All smiles and warmth the whole time. Then we went to Truworths Promenade. The staff had mother's meeting. They refused to assist us. When we ask for help they avoid us. Never again to Promanade.
We left without buying anything even though my wife needed the suit. Philipi only had one and the staff wanted to move mountains for my wife to get the second suit. What made the experience evens more pleasant at Philipi. They called my wife by her name when we stepped in as they kept the suit for her on request.”
“Dear Sir / Madam.
I have been shopping with Truworths Greenstone malls for a long time,
Phumzile and her staff and manager are the most fantastic sales staff with remarkable service with so much of RESPECT for their customers. There was never a day I was refused help they have always assistance me in all in every way.
I have been to plenty of Branch, BUT Greenstone mall Truworths gives me an excellent service and I won't shop anywhere else.
KEEP UP THE EXCELLENT WORK TRUWORTHS GREENSTONE STAFF.
Thanking you,
Regards
Jenny Moodley
I thank the STAFF for all these years I have been shopping at Greenstone Mall,
From Jenny Moodley”
“Thank you Truworths mall of the south for friendly assisting me when I visited the store. Particularly thank you to Precious for your patience and kindness towards me as a customer. I appreciate all the staff in that store. Thank you! Thank you! Thank you :)”
“Sent someone to collect my truworth order and they were told they couldn't even though I spoke on the phone and let them know they could give it to them. We were also told entially that aslyum ID's were not accepted. If someone purchases something with their money and are treated as such. First and last time shopping online with Truworth .”
