“Terrible quality and terrible customer service
If I could rate less than 1 I would. Bought shoes from Truworths Greenacres, tried it on at home once and it felt uncomfortable. Took it right off and put it back in the box. Upon wanting to return them I get told the shoes can't be returned because there is a mark on one of the shoes. From trying it on once.. Says a lot about the quality of your shoes. Won't be purchasing anything from them again, and wouldn't recommend people waste their money there either.”
“I have received excellent service buying online for the first time!! Quality is awesome!! Truworths employees are friendly, helpful and professional! Thank you”
“Truworths clothes are great quality however I would advise anyone doing an online purchase to not have their items delivered to their home. I had order 6 items online and had them delivered on 6 different days and sometimes weeks apart. Their method of delivery needs to be reevaluated. People have jobs and when we asked for delivery it's due to convenience. How do you expect an individual to be available on 6 different days st different times.”
“I would like to take this opportunity and thank the service I received after checking for a coat. The item was only available in Mpumalanga Baberton Trueworths and a lady named Khabonina was able to help me out.
She explained process required and was very patient with me and able to answer all questions I had.”
“To everyone who shops online I would not advise you to do so with Truworths,I have purchased an item and gave my wife all the necessary documents to collect at Uzzi Festival Mall to my surprise they refused to give her my parcel cause they say rules have changed funny enough it was previously done I would send her to collect on my behave.They seem to be a trend with this kind of service at Festival Mall and the staff felt that they can't ever speak to me over the phone or take my call as well.The number listed for the store does not exist I'm really shocked with this kind of service from such a big company”
“I went to Truworths Ladysmith I wanted to do a layby but a lady named Mbali Khuzwayo offered me to open an account of which I don't like accounts but this lady explained to me the importance of having an account then I ended up taking more than one items Thank you very much I really appreciate your service it makes me to come more and more.”
“experiance so far with stores waiting for my non existent card criminal policies sees me closing this account with a smile and making sure others know they criminals in serivce policy and lies.”
“I bought clothes online. Wrong item was delivered. I emailed them some one called said i must return to nearest store. At wonder park they said sorry cant help they took the item and said they will send it to online store. I emailed again because no one called me like the people from truworths wonder park said they would. The online store now refused to help me.”
“I called the shop (Identity Merino Mall)1501 earlier today to find out about the product i needed to purchace, Unfortunately I couldn't get hold of the shops phone line. Luckily I managed to get the store supervisors contact (Welter Masingi) details and quickly called him. The guy was off duty at home but the moment i told him that i have been struggling to get hold of the shop he immediately stopped whatever he was doing to kindly help me. He Asked what it was that i was seeking to buy, unfortunately for me the item was out of stock on their shop then He called the other shop to find out if they got it. Im really happy and greatful for the Service i got from Welter Masingi, He's been really professional at his job and to think that he went all out to help me even though getting help from a shop that isn't even his.Big up Welter you are a 🌟”
“I would like to thank the Truworths Nonesi Mall staff for their exceptional service. They are always eager to help at all times. Special thank s to Sakhisizwe Bobotyana who goes further to ensure that you leave the store satisfied.”
“Online Truworths is pathetic, each time i order online I'll be told they dont have stock on some of my items and deliver what they have . Why should it be online if they dont have it on stock. So inconvenienced on desired outfit.”
“Good Morning
I would like to give my sincere gratitude to Truworths Braamfontein Staff (Elsie, Buhle, Cynthia, Lettie,Mapule,Phindi and Khaya), for their kindness, respect and very helpful and always serving with a big smile and enthusiasm. Keep up the good work team Braam,
Regards,
Sandile”
“I went to the store for a return which was a gift 🎁 and was refused. I phoned the person that gifted and they refused to accept the receipt on whatsapp and the gifted person word. Bad service. I phoned the customer service and they were not helpful. I still got the item and not sure what to do with it 😕. I checked online to buy the item and only to be told it can be bought in store only. Phoned the store and they were not helpful 😒.”
“1st July 2023. Probably one of the busiest shopping days of the year! But Truworths Credta have only TWO tills open for a queue that is overflowing out of the door! No wonder South African retail stores are closing down!”
