Turo Reviews

Name: Turo
Rating: 1.26

1.3 Rating 816 Reviews

6 %

of reviewers recommend Turo

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Metrics

1.3

Based on 816 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Turo 5 star review on 11th December 2024

"I feel compelled to share my extremely disturbing experience with Turo to warn others about the risks of using this platform.\r\nI rented two vehicles through Turo, and both were in deplorable condition. The first car I rented had a nail in the tire. When I contacted the car owner about it, they told me to simply \"add air\" and continue my trip. This is completely unacceptable, especially when it comes to something as important as a tire. But the real nightmare began with the second vehicle.\r\nWhile driving, the tire on the second car fell off entirely. This was not only terrifying but incredibly dangerous. The car swerved, and I narrowly avoided falling off a mountain cliff on a narrow, single-lane road. To make matters worse, this happened at night, in the rain, in a desolate area with no phone signal. I was stranded in an unsafe place, with the nearest town being two hours away. I was forced to stay in this isolated, hazardous area, putting myself at risk of further harm. During this time, cars were nearly hitting me as I tried to move the car to the side of the road\u2014this situation was literally a matter of life and death.\r\nDespite following all instructions from both Turo and the car owner, I was blamed and held responsible for the damages. The tire issue, which should never have happened in the first place, was clearly due to the owner\u2019s negligence in maintaining the car. Turo\u2019s response to my concerns was dismissive and unhelpful, providing no meaningful support when I needed it most.\r\nTuro claims to be a platform for renting cars, but they clearly do not prioritize the safety of their customers. Instead of holding the owner accountable for renting a clearly unsafe vehicle, they placed the burden on me. I will be seeking legal advice and sharing my experience with news outlets to expose how dangerous and negligent Turo\u2019s practices can be.\r\nI strongly advise against using this service if you value your safety. There are far safer and more responsible car rental options out there. Turo needs to drastically improve its vetting process and ensure that the cars on its platform are safe and properly maintained."

Turo 1 star review on 26th November 2024

Anonymous

348

Anonymous

Anonymous // 01/01/2019

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“They are theives with your bank account number. No matter how desperate you think you are DONT DO IT. I had to change my bank account number. They stole $156 extra from me.”

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Posted 1 month ago

“Turo is a joke, If one of their hosts give you a car with problems your are totally screwed. They outsource to customer assistance to agents that can't speak decent English. The biggest problem is they can't get you a replacement car and it leaves you stranded at the airport or wherever you are. Second time this has happened to me and we are never using Turo again.”

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Posted 1 month ago

“I am absolutely disheartened by my experience with Turo, and I feel it's crucial to share the details of my unfortunate ordeal to alert others. My rental car reservation was abruptly canceled not just once, but on two separate occasions, both occurring just 30 minutes before I was supposed to pick it up. The initial cancellation on October 26 was already a major setback, forcing me to scramble for alternative transportation arrangements. This disruption led to severe financial repercussions, as I found myself needing to cancel my hotel reservations. The costs were staggering—one hotel charged me $500, which was non-refundable, while another incurred an additional $125 fee due to my last-minute cancellation. As if the cancellations weren't enough, my attempts to seek assistance from Turo's customer service were met with a frustrating lack of support. The representatives I interacted with were unhelpful and seemed indifferent to my plight. They outright refused to allow me to remain on hold while they escalated my issue, which left me feeling completely disregarded and overwhelmed. It was evident that resolving my predicament was not a priority for them, adding to the stress of the entire situation. To compound my frustration, I received yet another cancellation today, October 30, where the host shockingly attempted to charge me DOUBLE the original price for the same vehicle! This blatant disregard for their contractual obligations is nothing short of infuriating. It’s clear that Turo does not hold its customers in high regard and fails to honor the commitments made in their agreements. Given the string of issues I've faced, I cannot, in good conscience, recommend Turo to anyone. This has been a recurring nightmare for me within just four days, and the financial fallout has been immense. If you value your time, money, and peace of mind, I strongly urge you to look elsewhere for rental services. Turo's apparent disregard for customer satisfaction and their contractual responsibilities is alarming. Save yourself the headache—choose a service that truly values its customers.”

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Posted 1 month ago

“Renter never informed me of parking violations and property damage Turo only covers 180 days. Now I have to pay over $4000 in damages and tickets for someone else because TURO does not protect Host Beware. Showed them all paper work from and they still dont care. Not worth the risk”

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Posted 1 month ago

“This was my first and last attempt to use Turo. I rented a car months in advance and it got canceled a week before our trip and had to pay triple. This is the WORST option for a rental car.”

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Posted 1 month ago

“Absolutely disgusting and illegal behaviour from the Owner and Turo CS. Returned the car 2 HOURS EARLY, perfectly following the instructions, refuelled to the brim, no damage, and they charge me $160 and claim I returned it 3 HOURS LATE!!! 35 minutes on the phone having someone in the Philipines ARGUING with me and asking for me to prove that I did the right thing?! That's not how it works guys!”

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Posted 1 month ago

“A guest damaged my vehicle and Turo did not press in for the guest to fix it since the guest declined Turo's insurance at the time booking my vehicle. Instead, Turo was asking me for a document to prove the damaged part was OEM. As a result, I'm on the hook for $1,100 to repair my vehicle as the host. Ensure to read the fine prints carefully before hosting your vehicle on Turo.”

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Posted 1 month ago

“We rented a car through Turo, and the vehicle we picked up was not in the condition shown in the pictures. Within just 2 miles of driving, the front driver’s side tire blew out in the middle of the highway, putting our lives at serious risk. We returned the car immediately and refused a replacement, as it was clear the company does not prioritize user safety and allows renters to commit fraud by misrepresenting their vehicles. After two weeks of emailing back and forth, explicitly stating that Turo was not authorized to charge our card for a claim based on this fraudulent rental, they still charged us $570 for a flat tire. Avoid Turo at all costs, and do not provide them with your payment information. We are fighting this charge and will continue until it is reversed, but this is our warning: do not do business with Turo.”

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Posted 1 month ago

“Car details and description states toll pass included. Then I get a $27.01 charge for tolls. Why does it state that it's included when it really isn't!?”

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Posted 1 month ago

“picked up a car and it had heavy oversteering issues. I lost 4 hours picking another car - Turo charged me for the first car and refused to compensate me for my 4 lost hours.”

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Posted 1 month ago

“I had a really bad experience with Turo customer service they took me through hell about a vehicle they don't listen and try to over talk you and then when you do your rating they put it on my host as if she was a bad host and that was not the case my host was amazing and we kept in communication the whole time about the vehicle it was Turo customer service who took me through hell not my host my rating was toward Turo and not my host now she has a bad review and I didn't like that”

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Posted 1 month ago

“Very disappointed in Turo Claims. They will ignore you will not pay you and will drag a claim for over six months and will respond once a month. Horrible service and I’m still not able to get a hold of my adjuster and his supervisor”

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Posted 1 month ago

“Good luck.”

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Posted 1 month ago

“When there are no issues, everything is fine. However when an issue arises, Turo customer service is extremely inconsistent. They make promises they can’t keep. The agents you speak with don’t seem to be completely in tune to what you previously reported to them. In my situation the host charged an invalid parking fee. Turo deemed the fee invalid, but the host kept messaging me about it and was extremely disrespectful. They had no way to block the host. They said I just had to keep clicking the dispute button on the invalid charges he was sending me and they had no way to stop them from coming. They said the host would be taken down and investigated but he never was. He stayed on the platform, messaging me about a fee I needed to pay because he “couldn’t pick up the car until the next day” (the day after I dropped the car off). The host parking policy clearly states hosts are not allowed to charge fees they pay for picking up their vehicle. Turo told me I wouldn’t be charged for parking again so when I asked him what this fee was for he asked, “Are you always like this?” and other rude things. The host told me Turo was telling him the opposite of what they were telling me which led to an extremely stressful situation. I honestly believe that based on the empty promises they told me. Finally they deleted my review on the host’s page which was very thoughtfully and professionally written, falsely stating that it was written with retaliation of “post trip fees.” They previously told me my review was valid and not eligible to be deleted (see screenshots). The parking fee didn’t even apply to that category of fees. I asked them to investigate his page because he never disclosed the parking fees in his main car description like the policies state, but no changes were ever made. I firmly believe they keep bad hosts up to profit off of them, despite valid complaints. I reported them to the BBB, not sure it will get anywhere. Please, for your own sanity, avoid at all costs. It is worth renting with an established rental car company even if it is a bit more expensive, though it may not even be.”

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Posted 1 month ago

“I’ve had an incredibly disappointing experience with Turo’s damage claim process, and unfortunately, there is still no resolution in sight. After my vehicle sustained over $6,000 in damage during a rental, I’ve faced significant delays and unresponsiveness from both Turo and their insurance facilitator. Despite multiple attempts to address the issue, only two areas of damage are being considered, while much of the damage remains ignored. To make matters worse, the insurance facilitator has been extremely rude and disrespectful to the repair shop owner. This unprofessional behavior led the shop to refuse further collaboration with the facilitator, leaving me stuck with an unresolved claim and a damaged vehicle. As a disabled veteran, this has been an especially frustrating and stressful experience. I expected much better communication, professionalism, and support from Turo, but unfortunately, I have yet to see any progress toward resolving the issue. At this point, I would not recommend Turo based on how they’ve handled my claim. It's been a challenging and disheartening ordeal with no resolution in sight.”

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Posted 1 month ago

“Their business model revolves around getting you on claims and shams”

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Posted 1 month ago

“Scam company, can list car but won’t let you rent one and won’t tell you why! Stick with Enterprise! Cheaper and more reliable”

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Posted 1 month ago

“Rented a truck for work. everything went well. Assumed i could rent a truck again for work but Turo decided to quietly revoke my rental privileges without even letting me know. I run my own business and this put me in a huge bind as I had a full week of work and had no idea they revoked my rental eligibility. If you are depending on Turo while on a strict schedule be very careful.”

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Posted 1 month ago

“This the worst experience ever. I will never book with you guys ever again. First I had to pay $155 a day for rental I barely knew how to work. Then, I called to asked for another day and later time to return the car I had to pay an additional 155. I was also told I wouldn’t be charged for a late fee; yet, they charge my card an additional $145. The host also lied and said that I smoked in his car which I never did. I was charged an additional 166 which they told me came out of deposit. Also, I was charged an additional 30 of which they said came out of deposited, yet, they also charged my card with an additional 30. Please never book with Turo. Altogether, I ended up spending almost a 1000, on fees that appeared out of no wear. When I tried to disputed they told me the lady never said, I wouldn’t be charged late fees and also the pictures that were provided as evidence for smoking was pictures of dirt. On top of that, the car was dirty when I got it. NEVER BOOK WITH TURO. Or the host IGOR!”

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Posted 1 month ago

“If you’re a Turo host or guest, DO NOT allow a guest named Vidisha S. (VS 2) to rent your car. She will stalk and harass you and Turo will do nothing about it.”

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Posted 1 month ago

Turo is rated 1.3 based on 816 reviews