Turo Reviews

"Ita very very nice \ud83d\ude0d"

"Ita very very nice \ud83d\ude0d"

"Second time in a row I have to beg hosts to tell me if they aren't going to suddenly cancel on me last minute. Second time in a row they do cancel on me last minute. Second time in a row I have to book whatever low-quality overpriced cars are left on the market due to it being last minute. Second time in a row there's little Turo Support can do. Last minute before the holidays."

"I do not recommend Turo, as we faced a problem every single trip without any support. Many people get excited about the variety of cars that they find in Turo, including fancy cars. However, despite Budget, Enterprise, Hertz, and so on, you won't get any fast and reliable answers from customer service. The sole party you will be referred to is the owner of the car, who is usually not available, extremely rude, and unresponsive. Turo never reimbursed or compensated your loss. They erase your reviews; that is why all hosts are 5-star hosts."

"I do not recommend Turo, as we faced a problem every single trip without any support. Many people get excited about the variety of cars that they find in Turo, including fancy cars. However, despite Budget, Enterprise, Hertz, and so on, you won't get any fast and reliable answers from customer service. The sole party you will be referred to is the owner of the car, who is usually not available, extremely rude, and unresponsive. Turo never reimbursed or compensated your loss. They erase your reviews; that is why all hosts are 5-star hosts."

"Turo will charge your car double"

"I feel compelled to share my extremely disturbing experience with Turo to warn others about the risks of using this platform.\r\nI rented two vehicles through Turo, and both were in deplorable condition. The first car I rented had a nail in the tire. When I contacted the car owner about it, they told me to simply \"add air\" and continue my trip. This is completely unacceptable, especially when it comes to something as important as a tire. But the real nightmare began with the second vehicle.\r\nWhile driving, the tire on the second car fell off entirely. This was not only terrifying but incredibly dangerous. The car swerved, and I narrowly avoided falling off a mountain cliff on a narrow, single-lane road. To make matters worse, this happened at night, in the rain, in a desolate area with no phone signal. I was stranded in an unsafe place, with the nearest town being two hours away. I was forced to stay in this isolated, hazardous area, putting myself at risk of further harm. During this time, cars were nearly hitting me as I tried to move the car to the side of the road\u2014this situation was literally a matter of life and death.\r\nDespite following all instructions from both Turo and the car owner, I was blamed and held responsible for the damages. The tire issue, which should never have happened in the first place, was clearly due to the owner\u2019s negligence in maintaining the car. Turo\u2019s response to my concerns was dismissive and unhelpful, providing no meaningful support when I needed it most.\r\nTuro claims to be a platform for renting cars, but they clearly do not prioritize the safety of their customers. Instead of holding the owner accountable for renting a clearly unsafe vehicle, they placed the burden on me. I will be seeking legal advice and sharing my experience with news outlets to expose how dangerous and negligent Turo\u2019s practices can be.\r\nI strongly advise against using this service if you value your safety. There are far safer and more responsible car rental options out there. Turo needs to drastically improve its vetting process and ensure that the cars on its platform are safe and properly maintained."