Turo Reviews

Name: Turo
Rating: 1.26

1.3 Rating 816 Reviews

6 %

of reviewers recommend Turo

Company Reviews

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Metrics

1.3

Based on 816 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Turo 5 star review on 11th December 2024

"I feel compelled to share my extremely disturbing experience with Turo to warn others about the risks of using this platform.\r\nI rented two vehicles through Turo, and both were in deplorable condition. The first car I rented had a nail in the tire. When I contacted the car owner about it, they told me to simply \"add air\" and continue my trip. This is completely unacceptable, especially when it comes to something as important as a tire. But the real nightmare began with the second vehicle.\r\nWhile driving, the tire on the second car fell off entirely. This was not only terrifying but incredibly dangerous. The car swerved, and I narrowly avoided falling off a mountain cliff on a narrow, single-lane road. To make matters worse, this happened at night, in the rain, in a desolate area with no phone signal. I was stranded in an unsafe place, with the nearest town being two hours away. I was forced to stay in this isolated, hazardous area, putting myself at risk of further harm. During this time, cars were nearly hitting me as I tried to move the car to the side of the road\u2014this situation was literally a matter of life and death.\r\nDespite following all instructions from both Turo and the car owner, I was blamed and held responsible for the damages. The tire issue, which should never have happened in the first place, was clearly due to the owner\u2019s negligence in maintaining the car. Turo\u2019s response to my concerns was dismissive and unhelpful, providing no meaningful support when I needed it most.\r\nTuro claims to be a platform for renting cars, but they clearly do not prioritize the safety of their customers. Instead of holding the owner accountable for renting a clearly unsafe vehicle, they placed the burden on me. I will be seeking legal advice and sharing my experience with news outlets to expose how dangerous and negligent Turo\u2019s practices can be.\r\nI strongly advise against using this service if you value your safety. There are far safer and more responsible car rental options out there. Turo needs to drastically improve its vetting process and ensure that the cars on its platform are safe and properly maintained."

Turo 1 star review on 26th November 2024

Anonymous

348

Anonymous

Anonymous // 01/01/2019

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“Turo is not a good service. They allow host to scam, especially around the Texas area. A host was visibly scamming in the messages for the cancellation fee and they see nothing wrong, and did nothing to the host. Beware, use more notable platforms.”

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Posted 2 months ago

“I had multiple issues with the car. I was told to return it and I would receive a full refund. Instead I was refunded $221 instead of $862. I had the car for 10 days with multiple issues and customer service led me astray. I will never use them again or recommend them.”

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Posted 2 months ago

“Just another computer driven company. I tried to book a car and could even get their sys to send their"CODE". and just ot rub salt into the wound you cant get a human to help the damn recording says to go get your own help from their computer that cant solve the problem. Guess what? NO turo for me. Keep your computer and your company. I AM OUT.”

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Posted 2 months ago

“Don’t rent from Las Vegas Turo or Dylan. They lie and say things but don’t delivery. Terrible. DONT RENT FROM DYLAN”

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Posted 2 months ago

“Turo has terrible customer service. They only have a book of issues anything outside of that, they don’t know what to do. My car rental got cancelled 3 times. I called to speak to a supervisor to figure out a solution but the agent told me there is no option for him to transfer the call to the supervisor because he didn’t have a drop down menu of my issue that he can use to transfer the call. When you hear things like that, you just sit there and wonder when will common sense prevail. Just to top things up it was my 1st time trying to rent from Turo. Safe to say it will be my last”

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Posted 2 months ago

“This is what went wrong. I was renting this vehicle for my wife and our twenty fourth wedding anniversary, and here is the message I received. Im Ty! Nice to "meet" ya. Turo changed all my pricing without notifying me to some new dynamic pricing. I am not willing to rent it for 100 dollars... so im asking them to pay me my asking price of 300 a day which is where it was set. Or they may cancel the reservation. I will let you know asap what their response is. Thanks in advance and Im really sorry about this. It wasnt on me I assure you. I had my prices set, they went in and changed them all. Its lunacy. Lots of upset hosts rn”

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Posted 2 months ago

“A bunch of crooks with shady hosts and low safety and quality standards”

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Posted 2 months ago

“TURO allows their renters to the drivers to be able to file false complaints that can lead to being charge a fee and a removal of your account without a valid investigation. I was accused of smoking in the car without any proof of evidence other than me dropping the guts of a leaf on the floor unable to vacuum due to running late for drop off. There was no smell. I DID NOT SMOKE. There was no hard evidence. I DID NOT SMOKE. The only thing was technically "trash" that does not indicate that smoking was done in the car. They said the owner of the carl was able to report and that gave them all the evidence they needed to proceed to close my case. I did not have any say so. Not to mention the owner was very discriminative. I was also fined and banned which is crazy considering that I DID NOT SMOKE! All it needed was a damp napkin for clean up of small pieces OR TO BE VACCUUMMED! Non of the less, typical wear and tear of trash being left behind. I compare it to crumbs of food. I DO NOT RECCOMMED!”

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Posted 2 months ago

“The worst customer support I have ever experienced. Disgruntled support disgruntled host. No good”

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Posted 2 months ago

“I started renting from Turo four years ago and initially loved it. In recent months, it has changed drastically and I think people need to be very aware and very careful. The fees they attack on after you return the car, especially if you are picking up and dropping off at an airport has become out of control. There is zero customer service if you have a dispute. And you will have to pay the fee to get the car out of the airport parking lot. When you add all of this up, it really doesn’t make sense anymore. Not to mention that you are asked to take almost 60 pictures during your trip to verify the condition of the vehicle , should there be a dispute. I’ve had good luck renting from friendly and reasonable owners, but the company itself is a disaster. They are based in San Francisco and offer zero customer service so you’ll be stuck with charges on your credit card that are virtually impossible to discuss with them. I went ahead and filed a claim with American Express to dispute charges we received on a recent trip, I have now tried to delete my account and ironically I keep getting an error message saying the “system is down” and they cannot delete my account. A bunch of monkey business going on here and I would stay far far away. It’s a shame they used to be good .”

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Posted 2 months ago

“I just started as a host two months ago in the Dallas Fort Worth area and have nothing but terrible experiences especially from Turo themselves. Four vehicles for rent one of them a 2021 Ram 1500 limited at the time only 13,000 miles on it bought it brand new took awesome care of it and garage kept. So in August of 2024 when I started the Turo host journey. To make money and rent that vehicle out and purchased three more as I thought it would be a great way to make extra money. Big mistake and lesson learned. Turo never told me that pictures of the gas gage prior and post trip had to be uploaded to the Turo app to protect a host from a guest not returning the vehicle back with a full tank. As the check out steps require a host and a guest to both check level the gas is and this guest did not bring the truck back with a full tank of gas as I gave it to her with. So not only did I have to waste my time to go fill it up it cost me $60, I submitted a claim in the app against the guest to pay the fuel cost with the gas receipt. I Didn’t hear back from Turo on that so I called them and it’s difficult to speak to anyone and anyone who cares about the host. Especially when the guest didn’t dispute the invoice for the gas. Turo days later maybe four days later mind you I’m out this money out of my own pocket. Called Turo and they said they didn’t approve the invoice because I didn’t take pictures of the gas gage prior to the trip and after. Mind you neither did the guest. So why would I lie about this one guest not doing this when at this point maybe ten rentals so far and each guest brought all vehicles back with a full tank of gas. So I disputed the claim with Turo and a supervisor said upload picture of the gas gage prior to the trip and after I found one of the gas gage prior to the trip and emailed that to the supervisor after three days and no communication nor money reimbursed to me. I called and spoke to Turo they finally at that time saw the picture and charged the guest. I thought all was well, WRONG four or five days later so now two weeks after the guest brought the truck back two hours late, extra dirty caked on mud and not with a full tank of gas. I received an email from Turo executive support stating that the think the picture was fake and reversed the gas reimbursement and charging me $200 out of my measly earnings. 1. It’s our vehicles that are being tore up wear and tear. AND TURO DOESN’T CARE ABOUT THE HOST AND THEIR ISSUES or CARS AND THESE ATE THE CARS THAT ARE MAKING TURO MONEY AS THEY CHARGE THE HOST OUT OF THIER EARNINGS TO RUN AND PAY SALARIES. I can’t afford to pay $60 out of my own pocket when a guest doesn’t return a vehicle with a full tank of gas along with other routine maintenance and repair costs. The vehicles get lots of wear and tear. 2. Another guest used the same truck in the commission of a crime tried to use it to steal a $30,000 skid steer from a rental company, after alerting Turo to that issue they never contacted me back. Same guest brought the vehicle back smelling like weed and Turo denied my professional cleaning claim stating I didn’t have pictures of the “smell” I said how the hell do you provide picture evidence of a smell and they didn’t have an answer to that. Even though Turos own policies state they don’t allow any type of smoking in a vehicle of any kind including vaping etc. 3. Turo pays its hosts in small amounts even tho the trip might earn a host let’s say $400 and the trip is three weeks long a host will get a small amount half way through and the remainder after the trip ends. 4. So really way the pros and cons of renting on Turo can you afford to pay a full tank of gas when a guest doesn’t return it with it a full tank. Or cleaning costs when the guest might use the vehicle as if they went off road with the vehicle, or afford not only the routine maintenance but all the repairs that will come due to the guest tearing up the vehicles. Do you have extra time to upload invoices for speeding tickets or parking tickets or toll fees and hope the guests pays them: as again Turo is all about the guest very minimal to no support and help for the hosts. This is all my experience in only two months being a Turo host.”

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Posted 2 months ago

“The people renting cars are dishonest. After you return the car they will make a claim that you smoked in the vehicle and charge $154. Post fraudulent pictures and Turo will charge your card. Do not rent from these scam artist. I do not smoke and there was only one passenger who does not smoke as well. I hate a lier and a thief, it makes it hard for the honest people that are out here doing the right thing. Don't rent anything in Dallas Texas 11613 Denton Dr or host name Albert. Also the picture they put as the host is not the same person that is renting the vehicle. Probably because they're known scam artist. Go with your known rental car companies ( Hertz, Budget, enterprise, ect) These people are just out to scam hardworking honest people and you end up paying more with these scammers than what you will pay through legitimate car rental services.”

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Posted 2 months ago

“Wow, was excited to try them, I texted Jason about his BMW that he was supposed to have waiting on my arrival at the Boston airport, No response, I got a notification i needed To upload my license the app would not allow me to do this at first, I got a call from a foreign speaking person stating the driver cancelled my trip and he would call me back to schedule another car. Did not happen, I rented from enterprise new car same money. Only will do this once.”

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Posted 2 months ago

“Horrible! Moldy car in miami! Do not, I repeat do not do buisness with this company!!!!”

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Posted 2 months ago

“Please do not rent a car from TURO. Their customer service is totally ineffective. There is no proper claim vetting process. If the host claims something, Turo will not even look at the proofs from the guest. Talked to them at least 5 times and sent multiple emails with all the proofs, every time they would apologize and agree but still charge the guest. I am tired and have decided to close my account with them. I will make sure I put a bad review on every review site.”

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Posted 2 months ago

“Turo and Dylan is Las Vegas are terrible. Don’t rent from then as they lie and change the amount you are charged and promise things and don’t delivery”

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Posted 2 months ago

“The car I rented was repossessed becuase the host hadn't made payments for the vehicle. We lost all our belonging that were in the car. TURO refused to help becuase their "policy" doesn't cover personal items, even though they are responsible for the hosts they allow on their platform. They don't provide full contact details for the hosts so they is no way to claim against anyone. Total disaster and even involving the police we were told there is little they can do to help us. Despite messaging the host we got nowhere and even requesting help from Turo, or even compensation hasn't happened. BEWARE.”

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Posted 2 months ago

“Warning: Stay Away from This Company I want to warn everyone to avoid this company. I’ve been dealing with a major issue for the past five months where I was defrauded after returning a car. It’s been a constant source of stress, and I’ve received mixed messages from customer service throughout the ordeal. To make matters worse, the company has billed my insurance multiple times without my authorization. This entire experience has made me a victim of insurance fraud, and I want to alert others to avoid going through what I’ve experienced. Be cautious, especially if you’re considering using this platform, as I have faced all of this trouble before even using Turo.”

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Posted 2 months ago

“Please avoid renting with turo this was my first and last time renting with them the reason I rented a car was because my car was being fixed. My Host name was Jesus L. From the beginning I communicated with him a lot because I didn’t know how things worked so I one car for a few days and things was pleasant but because my car still being repaired I rented another car and I had it a little over a week and when I received it I communicated with him that I think this is blood all over the back of the car and so I returned it and he then sent a invoice of 154.00 saying that I was smoking in the car and when I go to read what he was talking about it say it was a smell which was untrue and then I contacted turo now he sent pictures saying it was things indicating that I was smoking in the vehicle I personally think he seen that I was a good customer and is trying to take advantage of me by saying these things because I spent around $800 dollars renting this vehicle these are the photos of accusing me of smoking and these are the pictures of how I received the vehicle I feel like he was trying to come up off me. I did not i repeat did not smoke in this vehicle at all i thought he was a decent person until this trying to take advantage of me”

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Posted 2 months ago

“I rented with turo a total of 4 times 2 times in Canada and two times here in the US. The last time I rented was here in the US in California to be exact and it was probably the worst mistake/decision could have made the owner (ghost rentals)of this Blue car Honda civic 2015 name and if I remember right it's from Ontario California, he claimed that we scratched the side of his car and that was untrue. Anyways they charge me 2052 for that supposed scratch i fought it for months they almost returned my money but they are officially charging that amount I had to beg Turo to send me proof of the damages and invoices from the supposed mechanic and they did finally but don't show proof where they took the car it's so weird that I just don't remember ever damaging the car so I don't know if at the end the owner just try to rip us off and try to get as much money as possible i would not recommend this company anymore or if you do use it just be very careful”

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Posted 2 months ago

Turo is rated 1.3 based on 816 reviews