Tyler's Reviews

Name: Tyler's
Address: 7434, North Lamar Boulevard, 7434, North Lamar Boulevard, Texas
Rating: 4.64

4.6 Rating 689 Reviews

90 %

of reviewers recommend Tyler's

4.6

Based on 689 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Tyler's 5 star review on 30th August 2023

Kathy Manfra

Marjorie Levene

Anonymous

Anonymous // 01/01/2019

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“I purchased the Iron Ranger Red Wing boots for my husband. He absolutely loves them! The shipping was free! Excellent company!”

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Posted 2 years ago

“So many Cool items it was tough to choose just a few!”

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Posted 2 years ago

“I had the worst experience with the store manager Ashley Bryant. I went in to do a return on my shoes ordered online. She chose to return two of the shoes, but not the 3rd pair. She complained the treading was gone in the shoe. I purchased all the shoes on Jan 26th, they have not been worn, so if that’s the case the treading would be gone in all shoes. I then told her I would like to speak with your manager, she changed her tone of voice being smart mouthed, saying “I am the manager”, I said well you have a boss you have to answer to. I then told her I need the corporate number. Then she points to my receipt and said the number is on your receipt, I told her that is my number on the receipt. Then she said I can Google it for you. I told her I was very literate and I can Google it myself. I have worked in retail, in the daycare business, hotel waitressing, fast food business, and I’m now an employee of TISD. This is not a good look got this business with the way the store manager treated me, she did not de-escalate or see how she could be of service to me as a customer. When you run a business, there should be friendliness, and great customer service on all levels, and to be able to want the customer return. Most businesses are majority by “word of mouth” or “social outlets”. This store manager needs training on how to treat others. Not making it a race thing, but the way she treated me, was like I was beneath her. In God eyes, we are all equal. I see no color, I work with all races, all of my friends are of different races and within my family. I was not greeted upon coming into this place of business. I have called corporate office and spoke with Store manager and she was very apologetic about my experience. And it’s not only about my return, it makes me never want to return. Take in mind, I normally do spend my money here. With the way I was treated, I wouldn’t recommend anyone shopping here. I will do another follow up with corporate office location in Austin.”

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Posted 2 years ago

“You can always count on Tyler’s to have the best product and teams.”

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Posted 2 years ago

“Items arrived quickly and nicely packed. Good selection of products to choose from.”

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Posted 2 years ago

“I had a little issue with my order but as soon as I contacted them about it they were on top of it. The only reason I gave 4 stars is because I wish they were the ones that realized the issue before me, but otherwise great customer service, very friendly and fast shipping! Will shop here again for sure!”

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Posted 2 years ago

“It seems to take a long time to receive an order once one has been submitted. I still don’t have mine after a coup of weeks.”

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Posted 2 years ago

“Excellent!”

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Posted 2 years ago

“I did an online order. Easy to navigate. Their customer service was prompt and friendly. Shipping was fast.”

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Posted 2 years ago

“Very quick and responsive”

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Posted 2 years ago

“Great choices. Great service and received ahead of schedule.”

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Posted 2 years ago

“Fast Ship, Product as described. 5/5.”

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Posted 2 years ago

“The ghost shoes I received fit perfectly (size 8) although I have to wear thicker socks with them, since I have narrow feet.”

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Posted 2 years ago

“Ordered boots for Christmas for my wife on Sunday, Dec. 18th. Initially, ordered the wrong size. Called Tyler's on Monday to change size. Customer service was excellent and said item would be shipped in 2-3 days. I was concerned whether the boots would arrive by Christmas and if they would be the right size. Boots arrived on December 23rd and both wife and I were very pleased with purchase. Price was good and customer service was outstanding. Thank you. John”

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Posted 2 years ago

“No contact from email about order and had to go into the physical store and repurchase all items being out over 280 dollars which is totally unacceptable especially during the Putin price hike. Likely will never use the online store again and go into the physical in Dallas Texas which the employees where soooo caring and understanding.”

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Posted 2 years ago

“Excellent service. Smooth & fast shipping!”

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Posted 2 years ago

“Got my Brooks Ghosts for $40 cheaper here than anywhere else, plus free (quick!) shipping during the holiday season. Will shop here again.”

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Posted 2 years ago

“I returned an item in the store that I had ordered online. They refunded me the price I paid for the shirt in store, but they didn’t refund the shipping. When I asked about it, she said she would have to make a phone call to see how to fix it and that it would take a while.”

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Posted 2 years ago

“Friendly, helpful, convenient shopping.”

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Posted 2 years ago

“Service was excellent and has a good selection and quantity of product! Definitely shop there again! It’s my “go to” store for casual and outdoor wear.”

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Posted 2 years ago

Tyler's is rated 4.6 based on 689 reviews