Tyres On The Drive.com Reviews

Name: Tyres On The Drive.com
Rating: 1.86

1.9 Rating 393 Reviews

21 %

of reviewers recommend Tyres On The Drive.com

Company Reviews

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Metrics

1.9

Based on 393 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tyres On The Drive.com 1 star review on 23rd April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well Silly me for using them AGAIN. this morning was meant to be the 5th time i had used tyres on the drive. Dont get me wrong, they are cheap, the cheapest i have ever found however. 4 out of the 5 times ive used them I have been let down, on the day, once was "the technician has had a family emergency and cant come", todays excuse was the same as the previous 3 times "the suppliers have sent the wrong tyres" I told the woman on the phone it was lies as the technician told me that was a standrd line they spin whn they let a customer down (pass the buck) and i have had that same excuse 3 times now, she seemed embarrassed that she had gone down the suppiers fault route. Id paid £14 extra for a 2 hour time slot as i was driving on holiday in the afternoon, now i have to organise something else within the next 2 1/2 hours. THANKS!!!!! safe to say i will not be using tyres on the drive again, EVER!!! I asked to speak to a supervisor but was told that the supervisor was busy and would call me back this afternoon. that doesnt help me when im going on holiday at noon. i asked, if the supervisor was so busy as they were inundated with complaints and was told "i didnt say he was dealng with complaints" So i can only assume that the supervisor has more pressing things to do than deal with customers complaints. WOW, if i ran my business like that i would have ZERO customers. NOT HAPPY”

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Posted 5 years ago

“glad i read the reviews, companies like this need to improve their service before i spend my money with them. I nearly used them, i was about to spend my hard earned cash and wow im glad i checked. even if i save money i will go with a company that provides service and looks after their customers.”

Helpful Report

Posted 5 years ago

“Shocking customer service. I ordered a set of 4 tyres, left me waiting in all day and then phone me at 17:15 telling me the turntable on the vehicle had broken so will not be able to attend today. They asked to re-arrange and I explained that I just want a refund as will NEVER use them again.”

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Posted 5 years ago

“Complete scammers. Take your money and run. Can never get through to anyone, sit on hold for 10 to 20 minutes then they cut you off.”

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Posted 5 years ago

“Tyres fitted yesterday. Got up this morning to use the car and one of the new tyres is flat. Not sure I f it was a faulty tyre or bad fitting but car hadn’t been used. Also alloy wheel cleaning is a con. Paid for 4 wheels to be cleaned but only two were partially cleaned because he only has less than 15 mins to change two tyres and clean the wheels. Shocking service”

Helpful Report

Posted 5 years ago

“Technician arrived 5 minutes before the 2 hours slot was over. Spent less than 10 minutes before deciding he couldn't get the wheels off and left. Charged £40 for his minimal effort and I now need to use a reputable company to get tyres. Company wont refund as they say they not their fault technician couldn't/didn't remove the wheel.”

Helpful Report

Posted 5 years ago

“Never again will we use tyres on the drive to five visits to fit 2 tyres to complied to explain not the people who come to fitnthentyres fault when you e mail them they do not reply when you ring you can't get through to a manager disgusting Custer service”

Helpful Report

Posted 5 years ago

“TOTAL RIP-OFF AVOID LIKE A PLAGUE ordered through their website.was suggested wrong tyres by the website even after put in registration number. so had to re-book. shortly after that my card has been charged for call out.called customer service to get my refund, with no success. will dispute from my credit card side.”

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Posted 5 years ago

Helpful Report

Posted 5 years ago

“SO...I AM FURIOUS!!!!!!! Had a flat on Thursday. BOOKED online tyres on the drive. (second time I am using them. Not intelligent at all) bought 2 new tyres, more expensive as it was same day fitting guaranteed. PAID 150 POUNDS FOR FIAT 500. AFTER I PAID CONFIRMATION CAME FOR SUNDAY INSTEAD THURSDAY. Can you imagine that. I WAS OUT OF TOWN FOR 2DAYS AND THOUGHT NOTHING OF PARKING AS THEY ASSURED ME ON THURSDAY WILL BE SORTED. TODAY IS SUNDAY, GOT 2 PARKING TICKETS, CAME TO MAKE MY LOCKING BOLT AVAILABLE ON MY LUNCH BRAKE. GOT A CALL AS I WAS PLACING THE BOLT ON THE SEAT. KATIE from the company calmly said UNFORTUNATELY your BOOKING is cancelled. Remained posed, asked for refund. "Yes, ofcourse, she said. In 5 working DAYS. Well I cannot afford to pay 150 more so I have to pay for parking until I get a refund from a company that failed me miserably in every( customer care) conceivable way. THANK YOU TYRES ON THE DRIVE...WILL REPEAT THIS POST EVERY 12 HOURS OF PARKING PAID..”

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Posted 5 years ago

“Great service will be using this company again their fitter Paul took great care when fitting tyres on my mercedes.”

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Posted 5 years ago

“Had my tyres replaced and paid for the valve service. The fitter damaged a valve and had to replace it. A couple of days after I notice the tyre with the new valve was going flat. Luckily it was raining and I noticed bubbles around the valve. Phoned them up and they sent a fitter around a couple of days later and he told me the valve had worked loose but it was ok now. A couple of days later the valve started leaking again and phone up again. I was told they could not repair it so I should take it a garage and get a quote, which I did. They then refused to pay for the repair as it was not covered. They will also not come out and repair the tyre. DO NOT USE THEM!!!!!!!!!”

Helpful Report

Posted 5 years ago

“Capable of taking your money and turning up to fit the tyres if there are no complications but don't expect any assistance if they have to go beyond merely fitting a tyre. Had them attend my office to fit two tyres however on the day of fitting i was unwell and had left details with an admin girl to send them to me home which is literally on the next street (1 min away if that). In the space of time it took her to go to her desk to get my home address and get back to the door the guy fitting the tyres had decided he'd seen an opportunity to finish early for the day and simply drove off. This was obviously inconvenient enough however when i called them to explain what had happened they refused to send him back and insisted they had to charge me another £40 call out to re-book it! They claimed the guys they use have trackers or something similar and that he'd been at the job for an hour when he left despite him having been there all of 5 mins and placing the call a maximum of 15 mins after he arrived. At this point id spent about £1,100 with them over a period of a month yet they refused to do anything to help. It was glaringly obvious that they their guys on the road simply log themselves at the job way before they arrive so they can move on where there is any delay and clock off early!! This was further reinforced and evidenced on the rebooked day. The guy turned up and when i asked him to wait a minute whilst I got the locking wheel nut from in my office, he said that is was fine but please don't be long as he'd been at the job for just under an hour!!! this was literally 5 minutes after he'd turned up!! I simply couldn't believe he had the gall to say that and could only say in response "how is that possible you literally turned up 5 minutes ago??" to which he had no answer. Maybe tyres on the drive should value their customers more and reprimand their idiots on the road who are clearly manipulating the tracking devices rather that siding with them against a legitimate customer compliant. sufficed to say i wont be using them again.”

Helpful Report

Posted 5 years ago

“Charged me for a callout even when they didn't have the equipment required when i had explained this on purchase. Wasted my time and charged me for the pleasure.”

Helpful Report

Posted 5 years ago

“Again, as with others, not impressed with the level of service. Ordering tyres was easy and original fitting day was fine. Several emails and texts confirming appointment etc, but then I had a call to say it had been cancelled. Not so much of a bother, as I was at work all week, so re-arranged for next day. I was given a 2 hour time slot between 2 and 4pm, which suited me fine, as I had planned to leave work early.........this never happened!! Time slot came and went and by 4.30pm I called and asked for an update, caller said they would ring engineer and call me straight back.....never happened. Waited until 20 past 5 now and called back for an update? Engineer was apparently on his way and about 30 minutes away? Making estimated time 6pm (2 hours late).......but guess what??!!! That time came and went and still no sign, so I called back again!! Engineer finally arrived at 7pm, meaning I had been sat around at work 2 hours after I should have finished and waiting more than 3 hours past my allotted time??!!! Would never use again!”

Helpful Report

Posted 5 years ago

“Dreadful experience. DO NOT USE THIS COMPANY. If I could give zero stars, I would. Booking and payment smooth. E-mail and text confirmation of time given before and on the day. HOWEVER, NO-ONE SHOWED UP! I rang to ask about this and the operator said they would speak with the fitter and call me back - still waiting after an hour. Tried calling (on a different line) and could not get though. A complete and utter waste of time and I will be seeking a refund.”

Helpful Report

Posted 5 years ago

“Disgusted with this company. Visit was ordered by my breakdown unit, I paid on the spot only to be phoned by a woman, who would seem absolutely stupid and without knowledge asking me was it an approved tyre I wanted. I sent a photo of the markings on my tyre only to be told she needed the whole tyre. I contacted Breakdown again who thought it all didn’t make sense and they would not be recommending them again.I still do not see the refund on my statement. Appalling customer service.”

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Posted 5 years ago

“Ordered same day tyre fitting. Received an email confirming they will come between 12-4pm. Rang them up only to find out that the order did not go through to their system. The day is wasted, no service received and my money will not go back to my account for the next 2 days. Just fabulous. I know their t&c's say that they have the right to cancel the order for any reason and I should not be complaining. But let's be honest. This is just pathetic...”

Helpful Report

Posted 5 years ago

“Tyres ordered and an appointment confirmed for the day requested. On the day confirmation txt and email sent to confirm the time slot only to be followed 2hrs later by a phone message to advised the tyres ordered would not be available and to ring to re arrange. After waiting 15mins for phone to be answered advised it would be another 2 days before stock would be available and a slot for fitting. Order now cancelled and waiting for a refund. Would not recommend or use again.”

Helpful Report

Posted 5 years ago

“shame that there is no minus rating! shame that there is no minus rating! To start off i was originally impressed, i made my booking but even though i selected and paid for 2 hour booking time, there was nowhere for me to select the time frame, that was done for me by Tyresonthedrive.. bit pointless offering something that i couldnt choose for myself, but hey ho they gave me a suitble time period. however shortly after i made the booking an important interview was booked for me at the same time, i called tyres on the drive was answered immediately and the operator made a new booking for me the following day, super so far... Then the date of my appt came and so did a confirmation email and text, but nothing else did, the mechaninc did not arrive in the alloted time frame so i tried to call and i tried to call and i tred to call.... 45 minutes later i was eventually answered, that operator could offer no reason so i cancelled the booking and reqesuted a refund. i am still waiting for that refund!”

Helpful Report

Posted 5 years ago

Tyres On The Drive.com is rated 1.9 based on 393 reviews