Tyres On The Drive.com Reviews

Name: Tyres On The Drive.com
Rating: 1.86

1.9 Rating 393 Reviews

21 %

of reviewers recommend Tyres On The Drive.com

Company Reviews

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Metrics

1.9

Based on 393 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tyres On The Drive.com 1 star review on 23rd April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid for new tyre and valve as I have had a slow puncture and thought this would fix, explained this to engineers. They failed to fit new valve, told me they had and also told me the alloy was damaged but shouldn't slow leak anymore. It did, I bought new alloy and took to local HiQ to fix and they showed me the valve was clearly old and the cause of the issue! They didn't replace valve, they lied about doing so and let us carry on driving around our children in an unsafe car!!”

Helpful Report

Posted 1 year ago

“Called out the tyres on the drive service for my son who was away from home. Needed the locking wheel nut removal service as this was damaged. Booked this in and when the fitter arrived he said he couldn’t do it and you would need specialist service. Explained that was what we booked as per the website claim that this was exactly what we ordered and confirmed it with the help desk. Now I need to drive 400 mile trip to sort it myself. Absolute joke Halfords! Never again!”

Helpful Report

Posted 1 year ago

“Terrible experiance, Fitter did not arrive on the schedualed date when I got a call from the manager that evening I was told he did attend waited 30 minutes and was moved on by management. As my vehicle was at work the reception is occupied 24/7 and no one saw the fitter. Got re booked for Sunday I went into the office for appointment of 08:00 - 10:00 at 07:30 got a call from the fitter and was asked if the tyres had been left with me on the Friday I said bit difficult as the reason you are coming on a Sunday was that I did not see a tyre fitter he went on to say "Someone has swipped then then so i can not come". Waste of my time on 2 occasions I went to another company Home tyre who can not do enough for you Tyres on the drive could learn alot from them. I have sent a complaint email but I doubt I will get a reply as the service has been non existent so for. Avoid and get your tyres elsewhere guys!!”

Helpful Report

Posted 1 year ago

“I was given a slot between 4pm and 8pm. I was sent a link to check progress of fitter. That link never worked. At 6.45pm fitter called me saying he cannot come. Next day no one texted, emailed, called. I called, they put me in hold for 15 minutes. Rebooked a slot. Tired if chasing them.”

Helpful Report

Posted 1 year ago

“Poor service and communication. Had dash cam fitted wrongly in the process they broke a piece of plastic on the door. Came out 1 week later to refit dash cam. Then measured the piece that needed replacing 17th Dec. Since then I have phoned 7 times each time being promised will be contacted to fit the part still waiting. AVOID AT ALL COST.”

Helpful Report

Posted 1 year ago

“1. They cancelled my arranged appointment as they didn't have the tyres I had paid for. 2. Contacted me by telephone to arrange fitting and offered me an appointment on 5th January, I was unable to make that appointment due to my Mother's 80th birthday so agreed on 6th January...and as a good will gesture (expecting a voucher) they offered me a confirmed time of 10:00! 3. Got an email on 5th January to say the tyres would be fitted that day...I emailed them as per instructions in their email to say I couldn't make it and that I'd already booked the slot for 6th January! Tyre fitter turned up on 5th January but no one home as we were at my Mum's 80th birthday! 4. Spent an hour trying to get through to the call centre on the 6th of January to confirm my tyres are being fitted today. They didn't know and I had to hold on the phone while someone else was contacted. 5. I'm now waiting for an email that should arrive by the end of today...still no tyres though! 6. I thought using an established company like Halfords would make this an easy transaction...I was wrong!”

Helpful Report

Posted 1 year ago

“Absolutely terrible service. Wrong battery fitting which could have caused me an accident on the road before it stopped working all together. Canceled their scheduled appointment to repair the problem, with 10 minuted before the appointment and re-scheduled after 3 days.”

Helpful Report

Posted 1 year ago

“Awful service. Couldn't get a wheel nut off as he didn't have the tools!!! Then didn't process my refund, I've had to ring 3 times to chase the refund. Utterly horrendous service. Avoid”

Helpful Report

Posted 1 year ago

“We booked for tyre repair and locking wheel lock removal, needed to wait 5 days but was over Xmas so fair enough. On 27th we recieved email saying it was cancelled, after 50 minutes in total on hold to the number to contact, were told technician was ill, next one could cone 2 days later! Waited as no other choice, manager supposed to be calling.... 4 days later still no call, when guy did turn up he sheared tool used to try and remove locking wheel nut and said we would have to take it to an auto centre as he only had the one tool in the van!!! So two more days later, which was soonest we could get it in, halfords autocentre northampton sorted it all out in 30 minutes.... save your time, money and stress levels and go straight to the garage, they were great at the work needed and very helpful in sorting out an issue which was not really their problem.”

Helpful Report

Posted 1 year ago

“Absolutely unacceptable service. I am giving one star, only because I cannot give zero. I paid two days in advance, I paid extra for a specific time slot and the driver told me that he would not be able to fit the rear tyres and that I needed to reschedule. I called their number and they offered me a time slot two days later that was not convenient at all as I had to travel the next day. I had to cancel two business trips and they resulted in losing a huge amount of money. I requested a refund and they told me that it would take five working days to get the money back, so I could get the tired from another company.”

Helpful Report

Posted 1 year ago

“Absolute joke,highly incompetent.... DONT USE THEM ....GO SOMEWHERE ELSE”

Helpful Report

Posted 1 year ago

“My technician didn't turn up and when I tried ringing for why I couldn't get though”

Helpful Report

Posted 2 years ago

“I received the parcel as always all at a high level all in stock shipped quickly thanks for your good work”

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Posted 2 years ago

“very,very good I am good”

Helpful Report

Posted 2 years ago

“The appointment was cancelled by the company at short notice due to reports that both members of staff serving the area were off.”

Helpful Report

Posted 2 years ago

“Amazing service don't know what I would have done without them got a new tyre (had a puncture and no lock and wheel nut) so I was stuffed. Great service amazing price really happy I will definitely recommend and use again.”

Helpful Report

Posted 2 years ago

“Ken, Sam, Diyar and Stefan were all great. Ben was in the back of the van with Stefan. Fitted my tyre in 15 minutes. And Ken and Sam fitted my battery in 10 minutes. 4 techs on a car. Impressive stuff Halfords.”

Helpful Report

Posted 2 years ago

“Absolute shambles of a company that shouldn’t be trading. Booked them to come out and fit two tyres for Sunday, didn’t show up and then had a call to tell me the technician had called in sick??? Re booked for the Friday with a time slot between 8am and 10am (they had the cheek to charge me for the time slot!!) this time they turned up 45 minutes after the time slot. To top it off both tyres they fitted were under inflated, basic stuff they can’t get right. No call/text/email to inform me they were going to be late and no apology.”

Helpful Report

Posted 2 years ago

“Excellent service. I chose the 12 hour time window and was kept up to date via the tracker as to when I could expect my delivery. James arrived just after 11am and was very efficient. Job done, 4 tyres fitted by 12pm and James was such a pleasant chap. Would certainly use this service again.”

Helpful Report

Posted 2 years ago

“Awful service both times. I make arrangements to work from home or in the second case, take a day off. 1st order the chap rang once, not sure why as i was at home but he never called back and never showed. I chased and eventually he showed up at 5pm. I booked an AM 2 hours slot. Second order ( figured i'd give them another chance) , booked a day off and around midday got a call to say van broken down and cant attend. I was advised a manager would call, which they did not. I called up and cancelled and paid for another service. Then the chap shows up at 5:30 totally oblivious that i had cancelled. just take your car to a garage, much less hassle”

Helpful Report

Posted 2 years ago

Tyres On The Drive.com is rated 1.9 based on 393 reviews