Tyres On The Drive.com Reviews

Name: Tyres On The Drive.com
Rating: 1.86

1.9 Rating 393 Reviews

21 %

of reviewers recommend Tyres On The Drive.com

Company Reviews

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Metrics

1.9

Based on 393 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tyres On The Drive.com 1 star review on 23rd April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Turned up exactly on time. Harry.R (fitter) very polite and friendly. Job completed in around 20 minutes. Would recommend to anybody”

Helpful Report

Posted 5 years ago

“Most appauing service I have ever had, or not had in this case. Paid extra for a 2 hour slot, received a call that morning to say the technician was going to be an hour delayed due to traffic. I then had to call to see whether the technician was actually turning up as he was then late for the specified delayed time, to be told that he had decided to down tools and go home and not finish his calls for the day. Absolutely unreal! I had taken a day off work, paid for the 2hr 8am-10am slot as I had an MOT booked in for 12.40. They then refused to pay my money back immediately and told me I would have to wait 3-5 working days, so then had to pay out more money AGAIN to source 4 new tyres elsewhere, therefore, 4 new tyres have cost me so far £1200 due to this dreadful company. Would NEVER use them ever again, appauling service, unreliable, unhelpful and still have my money - will be interesting to see whether the whole amount is paid back and when. I don't have faith that it will be”

Helpful Report

Posted 5 years ago

“They turn up at 6:30pm in the pitch black, within 5 minutes the operative tells me the lug nuts are too tight and will damage my wheels, for which I will have pay extra, to an outside agency to repair, if he proceeds. I then request a full refund because he cannot complete the contract and am informed that they will refund the cost of the tyres, but charge me a £40 call out charge for something that is not of my doing. BEWARE using this company”

Helpful Report

Posted 5 years ago

“Horrendous service. Failed to turn up on the day due to “van problems” (whatever that means?!?) I had to chase THEM to rearrange. Was in a phone queue for 20 minutes before they answered. As way of apology they offered to waive the call out fee but wouldn’t honour the original Black Friday discount. This meant I’d actually pay more than the original quote! Shocking customer service. I asked for a Supervisor to call me back to discuss this, but never received any call back. Suffice to say I cancelled the order. Don’t use this company. They’re unprofessional and don’t care about their customers.”

Helpful Report

Posted 5 years ago

“Terrible company and service.DO NOT USE. I went on web site put my reg number in and gave me a choice of tyres for my vehicle.When guy came out said .there not the right speed rating for your vehicle.I said it did not give me a choice of speed rating or anything on there asking me to choose speed rating before ordering. Told me could order new tyres but couldn't fit for 3 days.Ok ill have refund please.yes you can have but we are going to charge you £40 for call out. Got refund but took £40 from it. I will be contacting trading standards.”

Helpful Report

Posted 5 years ago

“They replaced my 4 month old punctured tyre without telling me, even though I only requested a repair, charging me £50 for it, £75 in total. It was only a nail in the tyre which was repairable. Customer services are awful”

Helpful Report

Posted 5 years ago

“ORDER NUMBER 555460 Very disappointed. Ordered two tyres online. Order confirmed by email. Took today off work. Order confirmed by text this morning. Got a call this morning to say that a supplier had sent the wrong tyres and the type I ordered cannot be found. Offered alternative tyres to be fitted at a later date, BUT EXPECTED ME TO TAKE ANOTHER DAY OFF WORK AND PAY AN EXTRA £20. I declined and am now awaiting a full refund. A total waste of my time. An appalling service I'm afraid.”

Helpful Report

Posted 5 years ago

“Shocking. The website is recommending wrong tyre size, even after entering specific size options the recommended tyre for my vehicle was wrong, then they try to charge 40gbp as a call out charge which I am disputing. Unprofessional and unethical.”

Helpful Report

Posted 6 years ago

“Disaster. They recommend completely incorrect tyres on their website, add on charges at the checkout and to get hold of customer services you need to have a spare hour.... Avoid!”

Helpful Report

Posted 6 years ago

“Cancelled my appointment on the day the tyres were due leaving me with illegal tyres on my cars for an extra 4 days. Refused to refund the appointment I'd booked and offered me £20 off my next order (even though they charge £40 if you are not in when they turn up). Customer services take at least 10 minutes to answer the phone every time and also hang up on you, email responses are slow and obstructive. This is a company that I previously loved, but that shows utter contempt for its customers when things go wrong. AVOID AT ALL COSTS!!!”

Helpful Report

Posted 6 years ago

“What went wrong?? this should read where did anything go right!!! My daughter booked tyres to be fitted on 4th November however the staff phoned at 6.30pm on the 3rd Nov to let her know she needs a special key to get the tyres off and this will only be available through the manufacturer. She then called back to cancel the fitting as there was no special key (a key that all other tyre fitters have managed to not need!). She then spoke to a fitter who assured her that no money had been removed from her account... that was the second lie from this disreputable company! They have now taken all the money out of her account without providing any service at all!! They have even charged her a £40 call out charge despite the fact that no-one has ever been anywhere near the car! She has had to cancel her bank card as they have told her that all of this is her fault for not having the correct key at the time of the call out and that this is on the website. Well I have been on the website and there is no mention of any special key!! A tyre fitting service that cannot fit a tyre for a KA as they do not have the specialist equipment is a bit of a joke!!! I have managed to get a refund but only after I got through to sales as NO ONE answered the customer services phone. No wonder they do not tell you about the review page, its full of people complaining about this company... keep away... go to a company that cares about its customers!”

Helpful Report

Posted 6 years ago

“Do not use avoid!!! I had two tyres fitted & in the process both my new Alloys were damaged! They don't return emails & when you phone you cant get through to anyone. Honestly this is meant to be there profession avoid at all costs a monkey could do better.”

Helpful Report

Posted 6 years ago

“Great customer service from staff on line , over the phone when I made a mistake and from joss who fitted my tyres ! Felt I could trust them and the service . Would recommend and price great too”

Helpful Report

Posted 6 years ago

“Beware they advertise tyres at cheaper prices but when u go to add to basket they are all out of stock CONNNNN”

Helpful Report

Posted 6 years ago

“All looks good on website but when u go to add to basket nothing happens , any price tyres even top price tyres. Its your loss .!!!!!!!!!!!!!”

Helpful Report

Posted 6 years ago

“Nightmare .... nightmare..... nightmare.... Stay far from this company..... They are only good to cheat you..... Today i had the worst experience in my life... Too long to type here.... Use any other company and i'm sure youwill be happy....”

Helpful Report

Posted 6 years ago

“Appalling customer service, obviously don't want to drive out this late despite allocating me this time slot. At least have the gaul to admit your laziness rather than poor excuses. 3 days booking notice has provided me with significant travel costs and to be offered a further 3 days rebooking date is laughable. Will be raised with trading standards. Will never use your business again or recommend to anyone I know. Shocking.”

Helpful Report

Posted 6 years ago

“Service Failure. Rang to cancel with a poor excuse suggesting the most basic tyre was not in stock and no alternative available. Basically they didn't want to admit there driver had called in sick.”

Helpful Report

Posted 6 years ago

“Shocking service!! Do not use they recommend tyres that are not suitable and then charge you fees for the inconvenience, customer service is the worst I have ever experienced so much so the manager wont even return a customers call, they have a supervisor who answers emails stating the manager will not call and that's the end of the matter, I also have had numerous transactions they have taken out of my bank which I am getting looked into. Experience was so extreme Trading Standards are involved and will be investigating further as they are misleading customers.”

Helpful Report

Posted 6 years ago

“Failed to turn up to appointment, messed up rescheduled appointment and booked it a day later than requested, no communication during the day and when driver turned up he announced that the tyres were the wrong speed rating. The tyres were billed as recommended by land rover..... Fitter was great and tried to help, head office just had a book of excuses. Eventually they agreed a full refund which I am yet to see”

Helpful Report

Posted 6 years ago

Tyres On The Drive.com is rated 1.9 based on 393 reviews