Souq.com Reviews

Name: Souq.com
Rating: 1.44

1.4 Rating 263 Reviews

9 %

of reviewers recommend Souq.com

Company Reviews

Questions

Metrics

1.4

Based on 263 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Visit Website

Write Your review

Tell us how Souq.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Souq.com 1 star review on 23rd September 2024

Liza

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered laptop but recieved absolutely differ model, after that i been waiting when delivery come and take item and them deliver it to seller. For 1 week im still waiting what s going further”

Helpful Report

Posted 5 years ago

“I have always been a loyal customer to them but this will be my last time to order from Souq.com The courier company would be their downfall. I waited the whole day at home to wait for the delivery and when i called to ask for the status, the Customer Service agent of Souq.com asked to do a follow-up with the courier company. That to me was odd. I ordered the product from them and yet, I have to do the digging with the logistics. When I called Qexpress, the agent told me that my parcel was there but was not picked-up by their van. In short, they forgot to load it in the van. How convenient!!! She said that I only have 2 options: a) I have to go and pick-up the item myself in their warehouse b) Wait for next day delivery I said that I would only be available at 7pm during the weekdays and they just said that they have no other options. I demanded to speak with a manager and she said that they will came back within 2 hours and that they cannot the transfer the call. 24 hours later - no call. Calling Qexpress was futile so I called the Customer Service of Souq.com again. The agent said that they will do their best to have the item delivered on the same day but if not, it will be rescheduled the next day. And that they are not subject to do the follow-up with Qexpress but he will just for this case. The guy was nice but he was not able to resolve the problem. Please do not order from Souq.com They have bad After-Sales support and the courier company is the worst I have ever experienced.”

Helpful Report

Posted 5 years ago

“They are dealing with a very bad courier called Wing! I put a note to deliver at Business place which means Work place at 2 Pm. They delivered it 10 Pm!! I spent more than the items I bought on calls to Souq & the Courier company that day!! Very bad customer service even managers are not a decent talkers. And at end I received one item of three completely damaged”

Helpful Report

Posted 5 years ago

“@souq is becoming more of "FRAUD SELLERS AND POOR GRIEVANCE MANAGEMENT POLICY". Purchased item 7 days ago, and was expecting to be delivered after 8 working days. On the day of delivery, I had to call their customer care to hear "YOUR ORDER IS NOT ACCEPTED YET FROM SELLER" @souq Horrible service, Poor delivery coordination. This happened twice in 10 days, earlier they shipped me a completely different product than it was described on their website (some Chinese unworthy item) and they care about the seller more than the customer. @souq Let me highlight some of your pathetic display: 1. Very late delivery. 2. Untrusted sellers 3. Fake products 4. Closes ticket without solving (the most annoying thing I have encountered) Should complain to UAE consumer rights against such violations! @UAECONSUMER”

Helpful Report

Posted 5 years ago

“Horrible service. Poor delivery coordinations. Purchased the item they delivered with long delay and brought wrong size . The worst thing they can not change it. Never ever deal with them ! Someone should complain to uae consumer rights against that violations !”

Helpful Report

Posted 5 years ago

“2 months the product have not been delivered and no refund issues very irresponsible.”

Helpful Report

Posted 5 years ago

“Was promised a delivery time, waited 13 hours, called 3 times to check where my order is, was told it will come before 9pm. Spoke very rudly by the agents, “day has ended, and we cannot do anything” Never will shop there again!”

Helpful Report

Posted 5 years ago

“It’s just a terrible service. Terrible platform with not enough information to help with purchasing decisions, and EVEN WORSE customer service afterwards when it comes to delivery, refunds and exchanges. I am in shock every time I have to deal with Souq”

Helpful Report

Posted 5 years ago

“The same day delivery was 18dhs but the delivery failed even though I ordered at 7am. If only knew.. souq changed a lot after bein purchased by Amazon”

Helpful Report

Posted 5 years ago

“They are sending my order to my old address even though I changed the address before placing the order. Immediately after the order was placed, I sent an email to change the address but only to be told that THEY CANNOT DO IT AND I MIGHT AS WELL CANCEL THE ORDER??? Really horrible service! Instead of looking for a solution, they asked customers to cancel the order!!! WORSE CUSTOMER SERVICE! I would never order from this company ever again!”

Helpful Report

Posted 5 years ago

“Paid for same day service and at 2250 still no delivery Terrible customer service and could not communicate with them as there was no after hours number!”

Helpful Report

Posted 5 years ago

“Paid for a same day delivery and at 22:50 still no delivery! Very unprofessional to expect someone to receive a delivery after 9pm!”

Helpful Report

Posted 5 years ago

“PATHETIC SERVICE. ordered a valuable gadget. when product was not delivered, I had to call the delivery company (Q Express) and they said the Order has been cancelled reason being - incorrect address. Called souq and they said the same thing. Have got other products delivered on same address delivered from Souq. Ms EBTESAM (Souq agent) says the order was assigned to incorrect supplier. WHOSE MISTAKE IS IT? It is not amount refund it is about getting what you willing pay for. Will definitely spread the word and switch to other online providers like Noon, Awok, etc.”

Helpful Report

Posted 5 years ago

“Souq.com customer care number 8678058646 Souq.com customer care number 8678058646 Souq.com customer care number 8678058646”

Helpful Report

Posted 5 years ago

“Your services were better before Amazon took over. Not only are your customer services handling complaints and issues ignorant.. they have a terrible accent and half the time, we cant understand a thing said. None of the complaints or issues are really resolved. Q express anyway sucks. Your reputation and quality is dwindling and you guys need to pull up your socks or very soon you are going to be forgotten, and the competition will swallow you. I have dealt with other online shopping companies and they excel.. Namshi is by far the best.. there are so many usp's they have picked up in a very short time to make them stand out. Its a shame that you are longer in the market and still have a long way to go. Ordering from Amazon directly here is killing the shipping fees are ridiculous... I would rather order from India direct.. and have it carried here..”

Helpful Report

Posted 5 years ago

“My return item was not yet resolved it's almost 2 months and they only said the same thing, that it will be check, they will call blah blah blah... Very poor customer service I will never purchase any item again from SOUQ....”

Helpful Report

Posted 5 years ago

“Riduculous Arrogance..”

Helpful Report

Posted 5 years ago

“Worst delivery company extremely rude delivery staff. First and last experience. Will charge you for same day delivery but would never deliver. Will deliver between 7 - 11 at night but will expect you to be home whole day for delivery”

Helpful Report

Posted 5 years ago

“They no longer deliver to most of the Gulf, they want you to order from Amazon which not only costs more in most cases but is also slower at shipping.”

Helpful Report

Posted 5 years ago

“Paid for an item, waited for 5 days for it then I got an email stating that a refund will be issued. So sorry no explanation :-(”

Helpful Report

Posted 5 years ago

Souq.com is rated 1.4 based on 263 reviews