UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 9,139 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 9,139 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 19th April 2025

Lauren G

Anonymous

UberEATS 1 star review on 18th April 2025

Anonymous

Anonymous // 01/01/2019

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“I will never use Uber Eats again. They took zero accountability when they failed to deliver my food despite me providing multiple artifacts showing the order was never delivered. Absolutely awful!”

UberEATS 1 star review on 19th March 2025

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Posted 1 month ago

“Would leave a zero stars!! Didn’t follow the directions. Didn’t contact me. Left my kiddo hungry with no lunch. NEVER USING THEM AGAIN!!”

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Posted 1 month ago

“I’m a restaurant owner who believed uber eats may be a good option to increase sells. First, they charge 30% of each order, which is a big cut for an small business like mine, but let’s say it is how it works. The problem began when because of a very poor security system, someone stole my account and I stopped receiving my weekly deposits. I reported this issue the very same day this hacked happened, early in December 2024. Since then I have been trying to fix this situation, called them several times and sent them many emails. But nothing happened. I have not received any update or any feedback. I stopped using them, which cut a good chunk of customers who like to use their delivery system, and have lost thousands of dollars on sales not paid to me. So frustrating.”

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Posted 1 month ago

“Please be aware of the orders to make sure you get credited for canceled orders. They charged me $24 for a burger. The driver called to say he's not delivering to a school. I canceled the order which they never refunded me for it.”

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Posted 1 month ago

“Ordered dinner 3 nights ago and the drivers never showed up; claimed the order was cancelled after numerous chats with uber telling me it was in the way . They gave me a $10 coupon , so I ordered a simple pizza hut pizza at noon today . It arrived 1.25 hrs later cold and dried up. From pick up to deliver took 45 minutes. We only live 20 Minutes away from Pizza Hut. Uber eats takes no responsibility to lost orders or cold deliveries! Will never use again !”

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Posted 1 month ago

“They are consistent in one way. Your food will be cold. They will let drivers drive all over with your food so it’s wet and soggy. I will go back to doordash”

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Posted 1 month ago

“Placed a order for $88 with McDonald's canceled the order within 2 minutes as I realized I had ordered double of everything and was charged $69 for canceling the order. How is this even allowed? Will absolutely not use or recommend to anyone ever again”

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Posted 1 month ago

“Canceled an order less than 7 minutes after placed. Charged full amount and no food or compensation was awarded. Unreal Uber eats.”

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Posted 1 month ago

“No accountability poor communication and unprofessional delivery drivers. This company does not stand by its mistakes as it used to. Will be taking my Togo orders to door dash from now on”

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Posted 1 month ago

“My food was never delivered and they wouldn’t give me my refund”

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Posted 1 month ago

“I added a membership with uber one for students and the delivery fees was not free . The service was not reduced , yet to get a support about that didn't work either. I don't recommend uber eats”

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Posted 1 month ago

“Do not even try.”

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Posted 1 month ago

“Once again thank you Uber eats waited over an hour . Not one but 2 drivers accepted the order then canceled it. Talked to customer service and was told the driver had an issue and canceled. When asked for compensation I was told it wasn’t their problem”

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Posted 1 month ago

“This is the most inadequate customer service I have ever experienced. Despite numerous attempts to afford this organization the benefit of the doubt, they have failed to address the inaccuracies in my order. I communicated the issue to the customer service agent, but they were unable and unwilling to remedy the concern. I am now composing this review for the sheer principle involved. The customer service representative stated I needed to prove that I didn't receive the product in question. In addition, I would not be submitting this complaint at 12:47 AM if my order had been accurate. Although I am not an economics major, I believe that if I pay for something, I should receive something of equal value. I will terminate all future dealings with this organization.”

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Posted 1 month ago

“Uber Eats has untrained and unprofessional customer service agents who do not know how to resolve an order issue if it goes wrong. If the order goes great, you're all set. The minute an order is incorrect, customer service promises a fix but doesn't follow through accordingly. I was promised a credit for the missing item, was never issued full credit, and noone from customer service could seem to fix it without giving scripted answers. It was never resolved. I do not recommend due to the fact that sometimes orders go wrong. It happens. There should be viable solutions and actual fix. Charging customers for items never received is never acceptable.”

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Posted 1 month ago

“HORRIBLE ABSOLUTELY HORRIBLE. First off I paused my subscription for benefits and they kept charging me monthly anyways! Then I cancelled all together and decided to not use them anymore. Today I was desperate and had to use their app. Their driver Maria picked up my order and never left the restaurant just sat there for around 10 minutes then canceled my order! They sent an email saying. It’ll take 3-10 business days to get my money back. I now have no way to eat and no one will respond to my attempts of reaching out. This is absolutely unfair!”

UberEATS 1 star review on 16th March 2025

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Posted 1 month ago

“The experience was horrible! First I didn't know I needed a pin, the driver came to the lobby not to the room. Then the driver gave my husband attitude because we had no idea how to use the app! However neither did the delivery driver! He had no idea where to find said pin! On top of it all what was supposed to be FREE DELIVERY IT STILL COST A DELIVERY FEE! Never again!”

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Posted 1 month ago

“I will be suing tf outta yall see yall in court.”

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Posted 1 month ago

“I've been trying to get this issue sorted for ages and the chat feature is ridiculous. They don't even respond now. I have £50 on uber eats and I can't use it, it won't let me toggle it on. I was then told 48 hours about a week ago and still to no avail. I told them I want a refund or I want it to work. I'm getting agitated now as I'm getting nowhere with this.”

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Posted 1 month ago

“I forgot how horrible Uber Eats is! It sucks! They only offer you an opportunity to complain about the restaurant and nothing is their fault. I feel bad for the restaurants. Yet…again there are multiple stops along the way so by the time the food arrives at my house…it is COLD!”

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Posted 1 month ago

UberEATS is rated 1.1 based on 9,139 reviews