UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 8,437 Reviews

2 %

of reviewers recommend UberEATS

Company Reviews

Questions

Metrics

1.1

Based on 8,437 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 22nd January 2025

Ruby

UberEATS 1 star review on 20th January 2025

Shawna Collier

Anonymous

Anonymous // 01/01/2019

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“If I could leave 0 stars, I would. This company charges you for any reason they can come up with. The restaurant not have the food you ordered? You’ll pay full price. The driver running extremely late even though you paid for priority? You will pay for that. Getting the refund you deserve is as common as getting a genuine apology from a narcissist. Good luck if you choose Uber Eats.”

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Posted 3 weeks ago

“This is the worst service that ive experience in my life. After 4 hours of ordering, still no food. I will never use uber or uber eats again!!! They are useless!!???”

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Posted 3 weeks ago

“No matter what if you pay for priority or not, give 20% or 10% tip. Uber eats has the worst most flawed business model. 90% of the time food is delivered cold and soggy almost non edible plastic. I blame this on uber eats and the drivers they hire. Theyre aim is to maxmize the executives,ceos revenues by extorting customers Hire a workforce and pay them hourly instead they just want any driver to apply and became instantly a driver. They do not want to invest at all. Mark my words, this atoricious company will fall, if no changes happen I will never ever use their app ever again nor use their services”

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Posted 3 weeks ago

“Once I was waiting on new year morning to receive my order and use of my promotion of $35 , uber direct the driver to closed store and easily cancelled my order and my promotion was expired , They got good way to trick the customer . Unsatisfied for 2nd time and will never use this irresponsible and unreliable app”

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Posted 3 weeks ago

“Uber eats sucks! They don't have a number to call when there is an issue. 2 their drivers suck and is always late and I get cold food and uber eats does nothing to fix the problem. Really this app sucks ass and then need to stop and juat go out of business. I had to put a star just so I could tell yall how bad this app is and their drivers suck ass”

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Posted 3 weeks ago

“Waste of money and time, $60 down the drain, all I could get from you lot is "Thanks for letting us know" . Come on stop letting your drivers take multiple orders at once. They get there commission we get cold enedible food, never again .”

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Posted 3 weeks ago

“Uber eats first experience was absolutely horrible. The driver never rang my doorbell. I was waiting for over an hour after it was due to be delivered. They must’ve snuck onto the porch and just left the food will never order again. Food is cold fries are soggy. Wing stop you are awesome, Uber eats driver even after a 23% tip on app - you SUCK. Wishing you karma in 2025”

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Posted 3 weeks ago

“Absolutely horrible. No one ever shows up on time or at all. You could be waiting hours and they say someone is coming and no one ever show up.”

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Posted 3 weeks ago

“Trying to get into touch with uber eats is horrible !! Good luck”

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Posted 3 weeks ago

“A driver from hell...he didn't believe the code and argued with me”

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Posted 3 weeks ago

“Didn't receive the Happy Neal in my McDonald's order. Uber eats says they cannot refund because the Happy Meal doesn't meet "the criteria" for refund. What?????”

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Posted 3 weeks ago

“12/25/24 1. 9:08am Placed food order with Uber Eats cost $38.92. 2. 10:01am received message from Uber Driver that Uber didn’t provide him my address and the food would not be delivered. 3. 10:10am Canceled Order to initiate refund per driver he would not be delivering food. 4. 10:01 received message from Uber Customer Support that order could be canceled and I would receive full refund. 5. 10:28am Driver dropped food off, Bag was sealed, removed food Potatoes had condensation inside plastic container and were cold, Bagle’s soggy and mushy and cold, Bacon on bagle was raw. Eggs Cold and wet from Condensation. 6. 10:43am Contacted Uber Customer Support and let them know food was not able to be eaten, the quality it was deliver in would most likely cause illness. 7. Uber customer Service agreed and said they provided $7.00 Uber Cash and I would receive full refund in 1-3 days. 8. 11:00am received message from Uber Customer Support Driver Marked Order as delivered. 9. 7 different Uber Customer Support members that Contacted me Aman, Lai, Kevin, Mantu, Umesh, Dimple, Vaibhavi. The last Customer Support Member named Vaibhavi stated that refund would have been given but I didn’t contact them about issue within the 48 hour time frame. I responded and informed him that I reached out to Uber within 15 minutes of receiving food order. 10. 10/28/24 4:27pm Received message from Store Owner (Neil) that prepared food stating that food was ready for Uber at 9:16am Uber picked food up at 10:14am delivered at 10:28am and that after 1 hour 12 minutes food would not meet Stores Standards and could cause health issue and that he had no control over Uber or Uber Drivers. Customer Support for Uber is awful, Uber should save money and just let the phones and chats ring or wait, outcome is the same. My account has been canceled by me, a customer since 2018 that placed a lot of orders”

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Posted 3 weeks ago

“Multiple different experiences with them, not receiving my food. Or my food arrives after Waiting HOURS for the food to be so sauggy and cold to the point I have to throw it out- I message them just to get the response that i can get 5% off my next order with them which is a joke because all their fees are so expensive… Also orders taking soooo long just for them to cancel on me randomly? Also they can never find my house in a neighborhood that’s new and small and no one has ever had problems- the app just leads them a weird direction and expects them to walk across a field?? Just all together horrible experiences with Uber Eats and all my friends agree too- we are boycotting it and using literally any other delivery service”

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Posted 3 weeks ago

“The worst app to order food. I received an undesirable delivery from McDonald's.They would mot refund my entire purchase. Waste of time and energy. Chatting was also a waste of time. The drive received paymen/ tip, uber received payment, but I received a big disappointment. NO REFUND. I have decided to mo longer use this app.”

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Posted 3 weeks ago

“I would like to leave a ZERO! The driver couldn't find my house to deliver my food. He called and I asked where he was so I could navigate him to my house. He stated he couldn't see the street signs and that "there is a Christmas tree in the window". Well, being it was DEC 17, multiple homes have Christmas trees in their windows. He got agitated, started cussing at me over the phone, calling me vulgar names, and said he was just going to drop the food on the street and take a picture and say it has been delivered. When I stated that was fraud, he said he didn't care, because he "gets paid either way". I never received my food. The next day I noticed a UBER TRIP CHARGE on my card along with the UBER EATS FOOD CHARGE! I immediately reached out to UBER EATS. They apologized, said they would look into it, get back to me, and THEY NEVER DID! I followed up and they still have not refunded my money. That night I was charged $44 for a UBER ride and $25 for UBER EATS for a $25 meal that I never received. I asked for a refund and they never respond. USE DOOR DASH! UBER is a horrible company to deal with! They are notorious for fraudulent charges as well.”

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Posted 3 weeks ago

“I spent 51.00 with pizza hut it took a hour and a half to get my food and it was so cold”

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Posted 3 weeks ago

“I live in an apartment complex. I put in the instructions the building name and number and my apartment. I also put what my mat says which is oh no not you again. Yet they leave it at the apartment of the building number every time. It has gotten so beyond annoying that this time I caught the driver and yelled at him that you don’t pay attention to instructions. I tried ordering without putting the building number in and I got a driver with an attitude because I didn’t put the building number in. I deliver for uber eats and it’s bad drivers like this that give us good drivers a bad name. Time to find a new delivery service! Ps I have attached a picture from todays delivery. Does that mat look like it says oh no not you again?”

UberEATS 1 star review on 31st December 2024

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Posted 3 weeks ago

“There is no option to give tip to the driver.I always receive the option when it’s too late.”

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Posted 3 weeks ago

“False advertising. Simple has that. Needs to be stopped and prosecuted for the lies they tell themselves. Only way they survive is by misleading customers.”

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Posted 3 weeks ago

“Not ones but twice been scamed by uber eats offer buy one get one free, and receive only one instead of two.”

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Posted 3 weeks ago

UberEATS is rated 1.1 based on 8,437 reviews