UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 7,866 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

Questions

Metrics

1.1

Based on 7,866 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how UberEATS made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

UberEATS 1 star review on 26th November 2024

Anonymous

UberEATS 1 star review on 24th November 2024

Ikea

Anonymous

1088

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst customer service in US. Rude, not professional and can’t assist any issue.”

Helpful Report

Posted 9 months ago

“I got charged twice for my food twice for the tip and Uber eats is not doing nothing about it and I never consented the pain twice for either”

Helpful Report

Posted 9 months ago

“This app never works. Every time a restaurant uses their useless platform, that’s one more restaurant which becomes impossible to order from.”

Helpful Report

Posted 9 months ago

“I’ve had many orders with Uber Eats, at least 1 out of 3 is missing an item or was incorrect. I use the app to get a refund for the missing items. Now, due to the restaurants or drivers NOT checking that all items are in the order, they are refusing to refund me for items I never got and stated that I will no longer be getting refunds for missing items. Well, THEY will no longer be getting my business. HORRIBLE customer service.”

Helpful Report

Posted 9 months ago

“Terrible food, tiny portions for 30$.? I was not paying that price. Contacted Uber eats & they said that's the restaurant problem. They r the only delivery service that does not stand behind their actual service. They jack up prices & won't give refunds for poor quality. If I went through the restaurant, I would contact them, but I went through you! Deleted the app & disputed through my card company. Side note.. This was my first complaint to them, so it wasn't like a pattern here. Do not use them!!!”

Helpful Report

Posted 9 months ago

“This is the WORST EVER customer service Never got my order, nobody answers the “help” chat or call , but yes, they changed me for the order and tip. Very disappointed never using this service again.”

Helpful Report

Posted 9 months ago

“Absolutely worst customer service experience. Haven't order food from them in yrs. Tonight my order submitted without my approval. Contacted uber and the restaurant immediately, was told I'd be charged the full amount if I canceled said order (according to uber). No resolve! No understanding. Worst delivery company, GARBAGE!”

Helpful Report

Posted 9 months ago

“Placed a order..payed priory for delivery..that should have arrived in 35 min ..they switched drivers only for the driver to cancel my order .2 hours after placing my order”

Helpful Report

Posted 9 months ago

“Customer service is non-existent. I had a driver not move for over 30 minutes. I tried to contact the driver with no reply. Eventually the establishment closed and there is no way to report the driver or give her any ratings after cancellation of the order. Seems like these drivers can get away with anything cause there’s no way to hold them accountable. The questions below are even worst. There was no live customer service. All a machine. There is no option to talk to someone.”

Helpful Report

Posted 9 months ago

“Terrible service. After ordering 40 pounds of goods, I received a totally different order worth about 3 pounds. Ubereats refused to refund and doesn’t respond to messages and requests. Worst delivery company in the business. Wil delete my account.”

Helpful Report

Posted 9 months ago

“I am appalled at the lack of customer service. I had a promotion for 50% off at Target food. Apparently my tip for the excellent delivery ( btw) was doubled without my knowledge or consent. Uber refused to acknowledge this or rectify the situation.”

UberEATS 1 star review on 22nd February 2024

Helpful Report

Posted 9 months ago

“They refuse to refund and straight up ignore you in customer service chats.”

Helpful Report

Posted 9 months ago

“They tried to deliver to the wrong address even though they had my correct address. I called them make within one minute after their missed call however they would not pick up. I recieved an email from them promising me a full refund however this never happened so I emailed customer service who said I should have requested a refund within 48 hours so will not be receiving a refund. No refund recieved. Very unhelpful, will not be using them again”

Helpful Report

Posted 9 months ago

“The worst ever...It's always either your food is wrong or items missing..I sent a photo and still wasn't refunded for missing items.. They don't care if it's wrong or what's missing, you will not get refunded or helped”

Helpful Report

Posted 9 months ago

“Ordered some food from McDonalds as a treat for the kids during half term. Unfortunately, they use UberEATS to deliver. UberEATS delivered the food to a totally WRONG address. They took a photo of the food in front of a white door and marked the delivery as complete. I have a brown door... All my neighbours have brown doors, so I called the driver straight away to let him know, but he said he's already on another drop & can't help. This was within 30 seconds of him taking the photo, so surely he was still on the same road! Either way, he refused to help. I then called their customer service line and was "assisted" by a very rude lady who clearly does not care about any of this. She kept saying that they have "proof of delivery" - this being the photo of the wrong door - and refused to help or listen any further. After holding for at least 10 minutes, I was put through to a "manager" (who only managed to speak worse English than the the lady before) and was told that since they have a photo, that is enough for them and that "hopefully I'll have a better experience next time"! I tried to explain that the photo was not of my door, but they were not interested. I also asked for them to check the GPS of where that photo was taken... funnily, they said they don't need to do that! I don't know why such a big company is using these guys to look after their deliveries, but I for one will not be ordering anything from any company using UberEATS as their delivery agent.”

Helpful Report

Posted 9 months ago

“It used to be a good company , now gone expensive , don't deliver food on time and the worst customer support . Deliveroo and justeat are way better. I ordered food through app did not arrived foe 90 mins and when I cancelled it they charged me full amount. The customer supports just sents generic emails without understanding the situation and no outcome what so ever. So if any one want to pay for the food which do not arrive please choose ubereats.”

Helpful Report

Posted 9 months ago

“Terrible Experience. Placed an order and noticed it said for pickup. So I got on the phone and told the restaurant that I had placed the order for pick up but that I wanted delivery. So the guy at the restaurant told me just to cancel it on UberEATS and reorder it again that he would not use the order I made. So I got an agent at UberEATS and he told me he would cancel the order and he assured me that if any money got charged to my card, that it would be reimbursed. But I didn’t reorder. Waited 6 days for my reimbursement and I didn’t get it. Now UberEATS Support team says I can’t get a refund because I waited more than 48 hours to let them know. Which is a lie. I have the whole conversation on my chat log. But they don’t care. They just keep cutting me off the chat saying that I waited over 48 hours. Terrible. I got no food and I’m out of $54.20”

Helpful Report

Posted 9 months ago

“I accidentally ordered from a café very far from my house. I realized five minutes later that my order would not arrive for a long time and a driver had not even arrived to pick up the food yet. I put in a cancellation request and they canceled my order, next thing I know Uber charges me for the full price of the order! I told customer service that if they were going to charge me for the food anyway, then I might as well keep the order in place. They did not know how to do that. So then I was out $$ for the full amount and I did not get my order! This was the worst experience with any delivery company that I’ve had. No transparency. If you’re going to charge a penalty for canceling an order, tell your customer first. I would have said no!”

Helpful Report

Posted 9 months ago

“Received a $25 promo. When I tried to place my order it said the promo could not be applied, with no reason given. Also was charged a nearly $14 service fee along with the delivery fee. The explanation for those fee is so vague that they could literally charge anything with no real reasoning. I'll go get my own food from now on. Uber Eats is a huge scam.”

Helpful Report

Posted 9 months ago

“They have some really un-knowledgeable administrative staff. I've been asking about a missing invoice for a week now, but no matter who answers me, I always get the same mail. Service is simply written in very small letters.”

Helpful Report

Posted 9 months ago

UberEATS is rated 1.1 based on 7,866 reviews