UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 9,129 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 9,129 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 18th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered food from restaurant, was delivered good and on time but, they charged me twice. Told me that the other hold will come off in a few days, if I only had a small amount of money in the bank this would be a big problem. I have never had that with any other place I've done business with. I deleted the app and will never use them again. No reason to ever charge someone twice and expect them to wait 2 or 3 days to get money back. I PERSONALLY WOULDN'T USE THEM.”

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Posted 11 months ago

“Ok for some orders like Jimbo's but terrible fir Insomnia cookies. This is the 2nd time my order took over an hour with NO REAL SUPPORT NOR TRACKING HELP. Guess my ice cream will be melted again like the last order. NO MORE AFTER TODAY and I will surely get my money back.”

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Posted 11 months ago

“The delivery times are SO long and Always Drivers have delivery stops along the way which just results in needing to order 90 min to 2 hours ahead and COLD food or drinks that are melted Usually regret my order and Customer Service is lacking for example offered a $4 Credit rather than refund on an $18 order for 3 of my 4 items delivered 90 min after order cold and ice in milk teas completely melted”

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Posted 11 months ago

“I use to love UberEats until they stopped properly refunding. I recently ordered & was missing 3 items i take the photos, write the description, their response “the order matches the order details therefore a refund won’t be issued.” I’ve had the UberOne membership since December & I’ve received more discounts before the membership than i do now! Once my membership expires i’m moving to one of the other two food APP’s. Mind you, the membership does help with the pricing (too an extent) but if their not willing to no long refund the screw ups, I’m no longer willing to give them another dime. My S/O has DoorDash & receives better help when it comes to screw ups.”

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Posted 1 year ago

“People coming in my office talking to me as I ordered food and realized as the order went through the address was wrong. IMMEDIATELY canceled the order but still paid 82% of the cost because "we only charged for the food because they already started your order". Definitely not as it was canceled in less than a minute. I should have just made time to leave and get my food instead of paying for what was ultimately the cost of 2 meals with nothing to show for it.”

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Posted 1 year ago

“This is the worst. The delivery people are always confused they deliver stuff late like why would you let anyone to deliver if they don't know how to follow a GPS.”

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Posted 1 year ago

“So I placed an order with Logan’s and all I kept seeing it say was preparing it. It was already 8 something all it kept saying was preparing it. So I’m saying to myself till it’s finished preparing and till someone comes and gets it delivers it it will be way late . My kids have school in the morning they can’t stay up too late. I canceled my order and I noticed a couple days later that they took my money out of my account so I contacted Uber I was like so I canceled my order but y’all still took the money out so the lady tells me that there’s nothing they can do about it because I didn’t call within 48 hours well I’m assuming if I cancel my order you shouldn’t even be taking my money out of my account, so where does it say on the app you have to call them within 48 hours in order for them to refund you your money, so not only did they take my money out of my account but I had no food and they can’t give me any kind of credit what kind of stuff is this like what kind of customer service is this you take peoples money they don’t get the food and you don’t try to resolve it in any kind of way. This is ridiculous and I will not be using this app anymore .”

Helpful Report

Posted 1 year ago

“DO NOT TRUST THIS COMPANY!!!!! I HAVE USED UBER EATS FOR A FEW YRS NOW. FOUND OUT IF I HAVE AN ITEM MISSING OR GOT A BAD GROCERY ORDER ITEM, THEY'RE SUPPOST TO GIVE YOU A CREDIT, RIGHT??? WELL, GUESS WHAT THE DAY I GOT THE CREDIT IN MY WALLET FOLDER, THAT SAME DAY THEY WENT BACK IN AND TOOK BACK A PORTION OF THE MONEY BACK UNDER A FALSE TIP AND THEN EXACTLY 2 DAYS LATER THEY GO BACK INTO THAT SAME WALLET ACCOUNT AND STEAL THE REST OF THAT CREDIT BACK. IT HAPPENED TO ME TWICE THAT I KNOW ABOUT IN THE EXACT SAME STEPS AND TIME PERIOD IN BETWEEN THE SAME AMOUNT OF DAYS. THAT WAS NO ERROR IT IS A FRAUDULANT BUSINESS PRACTISE. ALSO, IF I ASKED FOR A CREDIT ON MY CARD IT DOESN'T SHOW UP. THIS COMPANY USES THIRD WORLD CUSTOMER SERVICE PEOPLE TAKING MY CREDITS BACK. STAY AWAY FROM THIS COMPANY GO TO SOMEONE ELSE.THEY TOLD ME THEY ARE SORRY BUT WOULD NOT RETURN THE CREDIT THEY TOOK A WEEK LATER WHEN I LOOKED AND FOUND OUT ABOUT THIS FRAUD. I CANCELED MY ACCOUNT RUN DONT WALK AWAY FROM UBER EATS.”

Helpful Report

Posted 1 year ago

“I’ve had many orders with Uber Eats, at least 1 out of 3 is missing an item or was incorrect. I use the app to get a refund for the missing items. Now, due to the restaurants or drivers NOT checking that all items are in the order, they are refusing to refund me for items I never got and stated that I will no longer be getting refunds for missing items. Well, THEY will no longer be getting my business. HORRIBLE customer service.”

Helpful Report

Posted 1 year ago

“I accidentally ordered from a café very far from my house. I realized five minutes later that my order would not arrive for a long time and a driver had not even arrived to pick up the food yet. I put in a cancellation request and they canceled my order, next thing I know Uber charges me for the full price of the order! I told customer service that if they were going to charge me for the food anyway, then I might as well keep the order in place. They did not know how to do that. So then I was out $$ for the full amount and I did not get my order! This was the worst experience with any delivery company that I’ve had. No transparency. If you’re going to charge a penalty for canceling an order, tell your customer first. I would have said no!”

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Posted 1 year ago

“Order was made, picked up and driven around for over an hour before being delivered which arrived cold and inedible. I was told that they could only refund 50% of the subtotal pre tax of the order which is BS!”

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Posted 1 year ago

“My order was incorrect, I contacted the restaurant and was advised to contact Uber eats. After several attempts, I gave up because the codes they kept sending would not work. So I tried again 2 days later, it finally worked, but now they say it’s passed the refund window. CONVENIENTLY PASSED. The delivery was on time and we tipped the driver 25%.”

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Posted 1 year ago

“I was double charged... And til this moment 6 days later, and connecting with the company twice now. I still have not the "authorization hold" released to my account. They state it's a bank issue however my bank stated it's their end. I have NEVER had a problem like this with my bank of more then 10 years. Or door dash or instacart. Very unhappy won't be using Uber eats again”

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Posted 1 year ago

“I will never ever order an let them deliver. Even tipped them. Over an hour an half wait. Never ever again.45.00 order from subway an tipped a decent amount too.”

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Posted 1 year ago

“Too expensive delivery fee is outrageous.”

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Posted 1 year ago

“I order from Gail's soul food My total should have been $29 with tax I asked the young lady about the issue she said there was no other charges I get my food it was horrible and my total ended up being $41 bad business watch out for the fees”

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Posted 1 year ago

“I WAS IN A BAD CAR ACCIDENT AND BEEN SORE, SO I DECIDED TO USE UBER FOR GROCERIES, I WILL NEVA DO THAT AGAIN EVER!!! BETWEEN THEM NOT GETTING ALL MY ITEMS, GETTING THE WRONG ITEMS, REPLACING ITEMS WHEN I SAID DONT REPLACE. NOW I HAVE TO TRY TO GET TO THE STORE TO GET WHAT I NEED TO COOK FOR MY KIDS. I WILL USE IT AGAIN !!”

Helpful Report

Posted 1 year ago

“They will outright steal your tips and your prop 22 monies. They will make you spend hours on the phone just to get your money back. They are thieves. And almost every single address they give you is wrong! It's not the drivers fault, it's the company's fault.”

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Posted 1 year ago

“I had been ordering from UberEats for a few months (previously used SkiptheDishes for years). Everything was good until one day I am missing items I paoid for in my order. When I contacted them within 5 min of it being delivered I was told I would get a credit in "Uber Cash". It's a week later with no credit added to my account. I have reached out to them multiple times but keep being told I should have contacted them within 48 hours. After explaining over and over again that I did, Customer Service continues to tell me it's my fault. Will NOT being using this service ever again. I suggest you don't unless you wanna risk losing money...”

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Posted 1 year ago

“Food was overpriced to begin with A buy 1 get 1 free deal. Which I only ordered bc a nonalcoholic beverage was added which made it a better deal. They did not send the drinks . When I called the BBQs on Bklyn they claimed they sent it with the driver. Threw him under the bus. Offered me $5 for two missing drinks. What?? Always errors. Recently, my food was delivered to the wrong address . I'm tired of their drama..”

Helpful Report

Posted 1 year ago

UberEATS is rated 1.1 based on 9,129 reviews