UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 7,849 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 7,849 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 26th November 2024

Anonymous

UberEATS 1 star review on 24th November 2024

Ikea

Anonymous

1088

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible. They delivered to the wrong building and it is apparently my fault although the address on my account is correct. Thank you Uber eats for wasting my time and money. I would give 0 stars if I could and I will never be ordering from them again. I will DoorDash from now on.”

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Posted 5 months ago

“They offered me $25 off of my 1st 2 orders as a new user. I used my twin sister’s phone to sign up. When I tried to use the $25 off promotion for my 1st order, they didn’t allow it saying I already have an account and not a new user. My twin’s name is similar but we have different email addresses and phone numbers. Michelle told me to place the order and call back for a price adjustment which I have recorded. When I called back after placing a $68 order they refused to honor the promotion discount of $25. They are liars and scammers! And nobody would let me speak to a supervisor! Don’t trust Uber Eats! When the order arrived it was not the driver Chelsey who’s a woman. It was a man and items were missing from the order.”

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Posted 5 months ago

“If you don't receive all your order it's just too bad for you. As an example I was told by the driver that the restaurant was out of an item and request credit. Credit denied even after I sent a screenshot from the driver stating it. This has happened multiple times. I've lost over $30 to them”

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Posted 5 months ago

“Drivers steal your food. Worst customer service”

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Posted 5 months ago

“I ordered food and didn’t receive all of it. I call Uber eats they said it’s nothing they can do. Al they care about is getting our money we don’t matter as customers 🤬”

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Posted 5 months ago

“I can not see restaurant reviewes. They must invent the rating. A newly opended restaurant seems to have 300+ reviews. What a fake.”

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Posted 5 months ago

“I hate Uber eats period don’t do it waste of money and time”

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Posted 5 months ago

“This a total fraud of a company. Their promotions weren’t working so I called them and they told me to go ahead and place the order without the promotion and call them, then they will refund me the amount of money equivalent to the promotion. After I called they said they cannot refund me and the promotion was deactivated by the system. I called multiple times and every time they had a different answer and they were not on the same page. Anyways, I am so disappointed and in the end I didn’t get my money back. They kept giving me false information and still expected me to order from UberEATS again. I will never recommend to anyone else. This was my first and last time ordering from this scam of a company.”

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Posted 5 months ago

“Bad services and fake service Lying Ther refuse to refind money for bad food Only ask me to put review on the store that I order it from Iam trying download the photo but faikd”

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Posted 5 months ago

“am writing to express my frustration and dissatisfaction with the ongoing issues related to the payment for services I provided. Despite numerous attempts to resolve this matter, I have not received the payment owed to me. On several occasions over the past two months, I have contacted Uber Eats customer service to address this issue. Each time, I provided my account number and other necessary details. Unfortunately, the representatives I spoke with seemed ill-equipped to handle my concern, resulting in numerous transfers to different individuals and repeated promises of a resolution that never materialized. Despite being assured multiple times that the payment would be processed promptly, I have yet to receive any payment. The constant rerouting and unfulfilled promises of callbacks have added to my frustration. This situation has become untenable and has severely impacted my trust in Uber Eats as a reliable platform. I provided a service in good faith and expect to be compensated accordingly.”

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Posted 5 months ago

“Uber Eats is altering the menu prices on restaurants. BBB will be contacted. Menus say $13.95 but Uber eats is charging $18 plus service fees. Not right. I will never order anything I'll just go get it and send the receipt to BBB to show the upcharge”

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Posted 5 months ago

“Worst customer service ever! Apparently they can get away with stealing from you as long as you dont notice it within 48 hours. I didnt notice until I looked at my credit card statement I was charged $45 for fn french fries! I was told "sorry, your out of time.”

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Posted 5 months ago

“Uber eats allows drivers to mark food as delivered and steal you food without issuing a refund. Criminals”

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Posted 5 months ago

“Uber eats should be ashamed of taking a major chunk from its delivery drivers. I paid 50$ for delivery and what the driver actually got is shameful.”

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Posted 5 months ago

“Sabían que estaban dejando la comida en lugar equivocado antes de hacer la entrega y como quiera la dejaron en la calle frente a un local abandonado y me enviaron foto, es una burla. No se hicieron responsables. Se perdió la comida. Aún al lugar abandonado llegó tarde y se había pagado entrega prioritaria. Es inaudito.”

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Posted 5 months ago

“Uber eats is the worst app. I've ever used. The app. Is dead slow. This is the umpteenth time ive had an issue with the driver not delivering. Money is taken off. We go hungry as it's not in the budget yo place another order. They take HOURs to respond. I don't even know if I must rather cook a meal. They ask useless questions and get back after hours and hours.”

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Posted 5 months ago

“Mi experiencia con Uber Eats ha sido desastrosa. Recibí un pedido incompleto y lo que siguió fue una auténtica odisea. Llamé al servicio de atención al cliente para reclamar y estuve una hora al teléfono, en bucle, repitiendo lo mismo una y otra vez. La persona que me atendió me ponía en espera cada 10 minutos y, al volver, preguntaba de nuevo qué parte del pedido faltaba. Esto se repitió durante una hora entera.No recibí ninguna solución, solo la sensación de que se estaban riendo de mí. Al final, nos quedamos sin comer y sin ninguna respuesta por parte de Uber Eats. No puedo recomendar en absoluto este servicio. El servicio de atención al cliente es totalmente nefasto, parece no estar situado en España, y claramente tienen poca formación y recursos, porque pasan absolutamente de todo. Una experiencia para olvidar.”

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Posted 5 months ago

“90% of order was not fulfilled. I gave a nice tip for nothing. If order could not be properly exchanged, it should have been automatically cancelled.”

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Posted 5 months ago

“Complete sham of a company. Ordered groceries from the coop and an entire bag was missing. Contacted uber and they said they WOULDN’T refund me. Telephoned the coop and they emailed me to confirm the driver missed the bag, this was to pass on to Uber as they were really shocked to hear they wouldn’t refund me when it was their drivers fault. Uber will still not refund me and are now ignoring my messages on the app and twitter. I certainly do not earn enough money to be throwing £30 at this massive corporation for nothing. Stick to deliveroo at least they have respect for their customers”

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Posted 5 months ago

“Ordered a combo and quesadilla from Tacobell and driver never even delivered the combo box, only the drink from the combo and the quesadilla. The picture the driver submitted has clear proof too. I ask for a refund from Uber support and they say "I got my food clearly" Waste of money, avoid if you like to get your moneys worth”

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Posted 5 months ago

UberEATS is rated 1.1 based on 7,849 reviews