UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 7,871 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 7,871 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 28th November 2024

Alexander O

1095

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“How can you add idk how many stops on the way!? My food come very cold and for food worth of 12£ I had to pay another 5 for transport and service charges without adding a tip. Strongly recommendation for all the fast food chains and restaurants to do they're own deliveries. I'd rather pay straight the drivers wage than paying all this little c*nts”

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Posted 10 months ago

“Hate that I had to hit one star. Order is late, cold. Chat is useless. See you grub hub or someone else.”

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Posted 10 months ago

“Only gave 1 star coz I couldn't give 1. I ordered from McDonald's at 15:31 and was told it would be delivered by 16:04. It turned up at 16:32. I asked the driver how long he'd had it he just said about 40 minutes. I told him I didn't like his attitude he replied with I don't like yours.My son herd him and came to the door and had a word with him,but he just blanked him so he said no you won't answer some as young as yourself. He replied I've just broken my phone so don't care about your food being cold and drove off. My son rang uber to complain and ask for a refund but he got the same attitude of them.”

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Posted 10 months ago

“This company Uber eats took money from my kids mouth and never got the food. I cancel the order and thus company refuses to refund my money. We need to boycott Uber eats and don't do business with them at all. That's 60.00 out my kids mouth.”

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Posted 10 months ago

“I ordered 4 meals at about 6pm. I waited ages then it said delivered. Just not to me. I phoned them and was told refund takes 15 days. so I placed the order again. It said picking up order. for ages and the time of delivery kept going up. Until about 8-8.30 they suddenly cancelled on me!!!! at this point I ordered from somewhere else. My child should have been in bed not waiting for his tea at that time. Disgraceful”

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Posted 10 months ago

“I ordered from wingstop at 10:30pm and I’m still waiting on my food. Do not allow David to pick up your food. He’s been sitting in the same spot for an hour. I tried calling and text him”

UberEATS 1 star review on 17th January 2024

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Posted 10 months ago

“The uber eats driver delivered the wrong food from the wrong restaurant to me. Uber's Customer service is useless and would not issue a refund. They suck!!!!!!”

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Posted 10 months ago

“Ridiculous company! I’ve ordered a lot through this platform and on a few occasions they delivered to the wrong address which left me with no choice to contact them for a refund. I recently placed an order from Cold Stone Creamery and upon receiving it was missing item. I contacted them and they told me there is a restriction to my account and I won’t be getting a refund. I will be reporting them for this as they’re taking your money delivering to wrong address (photos sent by delivery guy doesn’t even match my door with address) and then there is missing items and then telling you they can’t do anything as they put a restriction to my account”

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Posted 10 months ago

“I placed an order to be delivered by uber eats. And can I say Absolutely what disgusting customer service from that company I ordered food for me and my son it came missing my son's burger and milkshake so only got the chips the meal cost £9.49 and they refunded me £5.69 I've rang up twice now and this apparently is the correct amount for the steak stack and large milkshake so I paid £3.80 for a portion of cold chips! I've spent 30 min on the phone. I've spoken to two customer service staff then asked to speak with a manager and got absolutely no satisfaction out of them all. My order has gone in the bin as it was all cold when it arrived because the courier sat at the restaurant with my order waiting for another two orders. (I watched this on the app as I got notification she had picked it up and was still sitting in the restaurant for 10 min) She Dropped one off on the way and gave me the other order by mistake and came back to swap it. And Uber eats don't care that my whole order costing me £20 half wasn't delivered and half went in the bin!! I swear I will never order from Uber again!!! VERY POOR CUSTOMER SERVICE.”

UberEATS 1 star review on 15th January 2024

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Posted 10 months ago

“Definitely shouldn’t be someone who’s racist and promotes killing fetus’s working for your establishment broken arrow and Tulsa location be warned”

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Posted 10 months ago

“I placed a takeaway order on UberEats and the status page showed that I can add items from grocery stores for no delivery fee. I decided to give that a go and added some items from Co-Op. When the order got charged, I noticed that they added almost £7 in various fees, which is totally not what was agreed to! Their support in app doesn't have any option for dealing with this nor does it let you speak to a human, so I reached out to them on Facebook. While I did get to speak to someone there, they were polite but utterly useless and unhelpful. Congratulations UberEats, you ripped me off £7 and lost hundreds in not thousands over the next years from me.”

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Posted 10 months ago

“Scammer Driver of UberEats in Vancouver took my groceries. I order last January 12.2024 around 9 pm. While it’s preparing the driver already waiting for it. I keep tracking and he came and called the he forgot the bag and he will come back within 10 minutes so I wait and never leave my phone. After a while the apps show Delivered but I haven’t received a call.I checked my front door he never dropped the groceries. I message the customer service & reply that the driver been calling me for 8minutes how come I’m with my phone the time waiting for it.I won’t be able to get a refund cause the dropped my order.I nee full justice for this scammer driver.”

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Posted 10 months ago

“I am trying to place a scheduled order. Before I place the order, I tried again and again for the schedule. But the system still deliver my order right away. Because of this problem, I tried to cancel the order immediately. BUT i was charged more than $40 for the cancellation. I tried to contact the customer service. The service is very bad. Without any help, but just told me they cannot refund. Based on the terrible experience, I will never never use Uber eat again.”

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Posted 10 months ago

“I ordered carvel ice cream and it never came . Then was told to cancel order and never got refunded the 21 dollars. This is a complete scam and will be reporting Uber eats to the state. They take your money and never give you anything in return. Poor service horrible customer service and a scam !”

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Posted 10 months ago

“I ordered 100$ worth of Food. Uber eats driver did not deliver to the right address. I receive the delivered notification and look at the photo. Its not my door. They delivered to the wrong address. The driver is not picking up the phone. So i have no food. And i asked customer service for help and they refuse to refund even tho you can clearly see its their mistake and wrong door. Avoid uber eats at all cost.”

UberEATS 1 star review on 14th January 2024

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Posted 10 months ago

“Disgusting how they treat customers. They delivered food to the wrong address. My address hasn’t changed since I had the app (4+ yrs) but the delivery invoice had the wrong address. The delivery driver didn’t speak English and hung up. The food was left at another address with a photo of someone’s else’s house. I didn’t receive any calls. Uber eats said it was my fault and didn’t refund me. So I paid £25 for nothing.”

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Posted 10 months ago

“expected. We'll either the assigned driver is multi apping or a non tipping customers delivery was piggy backed onto your delivery. Over the years, as inflation has sky rocketed Uber has consistently lowered driver's pay and engaged in other shenanigans in attempt get drivers to accept base pay only offers and low paying offers. So as a customer, you have to ask yourself, how much effort would you put in to a job that for the most part is paying you between 2.00 and 5 00 per delivery? Missing food issues are caused by restaurant error or drivers stealing the food. Unfortunately, do to the low pay and high turnover rate, many drivers feel justified doing this.”

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Posted 10 months ago

“I will never use Uber eats again. I am sick and ordered food for my kids. 109 including tip. Driver kept all the food belonging to the kids so they were out dinner tonight. Apparently Uber doesn’t like salads because those were safe and sound. Oh and no way to contact driver even giving benefit of doubt. So just lost over 50% f the food and had enough ramen noodles and milk to feed kids. Thanks Uber. This is who you are.”

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Posted 10 months ago

“Charged twice for the same order on two different occasions”

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Posted 10 months ago

“Consistently forgetting and missing order items, I believe drivers are also keeping some bags for themselves on larger orders as restaurants confirm their handoff but their delivery comes up short, help is only oferred by chat no phone support and never ever helpful at all, we never get reimbursed for missing items and are told to Rate the Restaurant Badly when its the Drivers Fault typically etc...Terrible business or organization structure, they way its current run...Hopefully it will change in the future, but going to give DoorDash a try next.”

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Posted 10 months ago

UberEATS is rated 1.1 based on 7,871 reviews