UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 8,448 Reviews

2 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 8,448 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 22nd January 2025

Ruby

UberEATS 1 star review on 20th January 2025

Shawna Collier

Anonymous

Anonymous // 01/01/2019

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“I don’t know what is wrong with Uber eats but it’s not like it used to be. I had to order I placed and I by accidentally canceled it, but I was still charged reminder I by accidentally canceled it so I just wanted to re-order but noticed I was still charged so I called Uber eats and explained to them what happened and they told me there’s absolutely nothing they can do and that I was gonna be charged even if I didn’t get my food that is stealing you guys are not providing your services to me but taking all my money and this has happened like the fourth time now And so many times where I get the wrong order and reach out to them and they basically tell me there’s nothing they can do if this is not stealing I don’t know what is.”

UberEATS 1 star review on 8th December 2024

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Posted 1 month ago

“Absolutely ridiculous annoying company. The food was delivered cold. We called to complain and they put us on hold for over an hour and still no one came on. Not to sure what type of customer service they have but it's a joke. All they said at least the food was delivered. Note... The restaurant is 5 min away and they had to do other stops that took over an hour..”

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Posted 1 month ago

“Uber Eats Support...you don't Support at all. Inreport that half the chips were missing and the cold drink from Burger King was half a cup and I have pictures. There seems to be absolutely no Support or concern that I have paid for food and did not receive what I paid for. Absolutely disgusting!!!”

UberEATS 1 star review on 7th December 2024

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Posted 1 month ago

“This is disgusting place to eat! Found a roach in their orange chicken”

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Posted 1 month ago

“They don’t even deserve a one star because I canceled my order and they stole my money refusing to refund me don’t ever use uber eats people”

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Posted 1 month ago

“Food was waiting at restaurant for over an hour, because of uber complained and just said no refund or compensation! WHAT A WASTE OF LIFE THEY ARE”

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Posted 1 month ago

“Horrible service. Guy didn't deliver my meal. Texted and called the number they gave for him. No response. Called the 800 number for UberEats. They said they couldn't do anything. No reimbursement. No consequences for the delivery guy. Really unethical.”

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Posted 1 month ago

“They pickup food then take another order and drive around the city for 20-30 min. Food arrives cold. Direct it is 6-7 min drive. Going back to picking up my own food.”

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Posted 1 month ago

“Was told 4 times my order wasn’t picked handled, support is AI, no human contact, was told I’d be charged for an order that wasn’t in hand by any of the drivers, contacted local news and plan to proceed with a refund don’t care how long it takes but it’ll get my point across this company sucks”

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Posted 1 month ago

“Too many damn errors with delivery! Wrong delivery drop offs after providing correct address. Delivery Drivers not who they suppose to be! Delivery Drivers with Major attitudes. 1.3/10”

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Posted 1 month ago

“I’m sorry but them keeping my whole $50 after I cancelled an order cause the place was over a 30 minute drive from me ( I meant to place it at the closer location) and then arguing with me on the voice message about it is absolutely ridiculous, I get not a full refund but not even a partial one, just an awful way to run business overall”

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Posted 1 month ago

“HORRIBLE! Before checking out, my price was $65. After checking out, it flipped to $98. My card was charged $83- WHAT IS GOING ON!?!? Seems shady, and 100% not worth it.”

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Posted 1 month ago

“No pediremos más hamburguesas a Circo Playa San Juan. El servicio de Uber eats es pésimo. Llegan tarde, retraso, retraso, retraso...todo frío. Pobres consumidores. La logística un auténtico desastre. Y además no contestan a ningún teléfono. Eviten Uber eats”

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Posted 1 month ago

“Can't believe you can't give zero stars. Ordered a fast food meal from a local restaurant thru Uber Eats. After ordering I noticed my driver was a person on a bicycle - not a car. It's 30 degrees outside and they gave my meal to someone on a bike with multiple stops. Guess how warm and fresh my lunch was 90 minutes later. Are they for real? When did they start using bicycles? Lesson learned.”

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Posted 1 month ago

“I ordered from uber eats and they delivered to the wrong house, i did not receive my order and was still charged. They refuse to give a refund. I don’t understand how i can still be charged for something they didnt deliver. There’s a photo of the food and a door that isn’t my house. All i got was somethjng that looked like a automated message to say they can’t refund but you can go a head a give a rating to the driver and restaurant”

Helpful Report

Posted 1 month ago

“Be careful with this scamming company! I ordered a few things from Waitrosse and one of the items was clearly on sale. Only after placing an order I noticed that I was charged full price. Customer service was absolutely useless, taking no responsibility and not willing to provide the refund for the difference. I cancelled UberOne membership and wont be using them again.”

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Posted 1 month ago

“worst customer service i have experienced. transferred to 10 agents no one would help me for being charged twice for an order”

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Posted 1 month ago

“Uber eats is a scam. “I had a disappointing experience with Uber Eats. My order was 2 minutes away from my house and they cancelled it with no reason so when i contacted support they said they dont know why the driver cancelled my order . Their customer service Representative MARIA was super rude , unresponsive and didn’t provide a resolution. This left me frustrated, as I had to make alternate dinner arrangements at 10 pm .”

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Posted 1 month ago

“Missing items. No resolution. More expensive but less actual value for that reason.”

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Posted 1 month ago

“If you actually need or want what you ordered delivered, I would not get it from UberEATS. Our delivery was never brought to us and when the company called to talk to us about it, they said they would call back in two or three minutes to tell us what was going on. They never called back. I hope the driver enjoyed our dinner.”

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Posted 1 month ago

UberEATS is rated 1.1 based on 8,448 reviews