UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 7,855 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

Questions

Metrics

1.1

Based on 7,855 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how UberEATS made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

UberEATS 1 star review on 26th November 2024

Anonymous

UberEATS 1 star review on 24th November 2024

Ikea

Anonymous

1088

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible experience. Waited for 3 hours for my order that never arrived. I tried canceling after 2 hours but I was told they will charge me for that. Wow, it really ruined my day.”

Helpful Report

Posted 6 months ago

“I placed an order in the app for food delivery from Krispy Rice and decided not even 5min. later to cancel, and once I canceled Uber Eats support told me that they were going to charge me a $59 dollars cancelation fee! I told them that was outrageous and plain robbery. The chat agent and support team told me they was not able to refund or reorder the food. They apologized and basically told me next time to call the restaurant directly to cancel and it was no another way to resolve this issue. I'm done with Uber Eats. I suggest you use another delivery service. I feel like I've been robbed.”

Helpful Report

Posted 6 months ago

“I order a meal for two yesterday at Chuy's as soon as I confirmed the order I realized the address showed was wrong immediately I tried to editing my order. The system said that I couldn't edit if I wanted to cancel it. I did. I placed again the order with the right address. When the food was delivered I noticed the delivered 2 of same order. Then, I received and emailed with the cancelation that say I was going to be charged for the food anyway. That is not cancelation! And, they knew perfectly what had happened that I just changed the address. They knew because they send both orders to the right address they didn't need to send both orders they choose to do it to charge me twice. If there is no option for cancelation just say it!!! I would have not placed a second order!! I canceled the order immediately! It was no reason not to accept full cancelation.”

Helpful Report

Posted 6 months ago

“I placed an order through Uber Eats ( Big Mistake) When I pressed submit, I immediately saw that my deliver to address was a hotel I stayed at a couple months back in LA. I live in Georgia. I immediately pressed cancel. According to "Uber Eats" in 20 seconds, I thought it was faster. But nevertheless, let's go with 20 seconds. Uber as proxy to Philipos state and claim the order had been started already and therefore charged me the full $76.09 cost of the order. This is theft, in it's most pure form. I would and will never recommend Philipos nor Uber Eats for any consumer. What a carnival racket. Zero attempts to reconcile. Just condescending excuses about how an order cancelled within "By Ubers count 20 seconds" had already been started and now had to be fully paid. My money was stolen, no goods or services received.”

UberEATS 1 star review on 28th April 2024

Helpful Report

Posted 6 months ago

“Uber Eats driver are forever dropping the order if they see the restaurant has lines. This means you have wait for another driver to pick up the order. In the end you get cold food because Uber Eats does not care about customer satisfaction. They allow their drivers to do whatever without consequences. Horrible business model”

Helpful Report

Posted 6 months ago

“So the issue is, it's that I made an order but it was the wrong address so I canceled it and called uber to make sure it was BUT they say the restaurant already received the order SO I CANT GET MY MONEY BACK! There system for canceled orders suck. SO $32.27 was stolen from me from Uber. And I even called the restaurant and I know it's not there fault because they don't have my card info do to uber being 3rd party!!!! Can someone please help?”

Helpful Report

Posted 6 months ago

“I drove Uber Eats for three years and am no longer driver due to not having a vehicle. My approach to driving was all about customer service, sometimes driving back to the restaurant if the order was wrong or a drink was missing. This would be off the clock. Now that I am a customer for the first time, I ordered a McDonald's meal a couple of days ago. Firstly, the driver was 30 minutes late with my order. Secondly, the order arrived with the label not sealed and inside the handled bag was an opened bag. The handled bag was opened enough where I would not need to remove any other labels to remove the meal and drink. I was able to stick my entire arm in the bag. She delivered the meal to reception at the hotel, otherwise I would not have accepted it. I contacted Uber to get a refund or a replacement and they were not immediately available. The other thing is they refused to issue a refund, so $17.25 including the tip would not be refunded. I will never order food from them again, and I urge you to inspect your meals, especially if the driver is 30 minutes late”

Helpful Report

Posted 6 months ago

“No one offers quality customer service any more and as long as companies are making money no one cares. My food was left in a public area, I work at a hospital and gave instructions on where the delivery should be left. It was left on a bench in front of an area of the hospital that isn't even open today. I refuse to eat food left unattended in a public area. I filed a complaint and expect a full refund, as I paid $30 for this meal. In the photo you can see the order was left sitting on the bench because the doors are locked and this is on the opposite side of the building as to where I am working.”

UberEATS 1 star review on 27th April 2024

Helpful Report

Posted 6 months ago

“I had ordered food yesterday and when the driver got here, he only had the drinks he didn’t have my order and when I asked him, where was the rest of my order he stated that that is all the restaurant had gave him and then he stated that he doesn’t speak English, So that’s when I got onto my Google translator and translated the same question in Spanish and he gave me the same answer so once he did that, I showed him my Uber order and he still stated that that was all the restaurant gave him and walked off and got in his car. Once he did that I called customer service line to see if I can get a refund. The customer service representative told me that I would have to speak with a supervisor and that the supervisor would have to contact me on an email. I stated to the representative that that was not acceptable and that I need to speak with a supervisor right now to receive my refund. The representative told me that the call had ended. They have a representative called me now Saturday morning and I have not received a callback from any representative or any Uber supervisor so I got up this morning at 6 AM and looked at my bank statement and noticed that Uber did charge me the full amount amount for the food that I never received once I saw that I had got onto the customer service line and spoke with a representative. The representative stated that I would have to talk to a supervisor and put me on hold to talk to a supervisor once the representative got back on the phone. They told me that there was no supervisor available and that the supervisor would have to call me back at this point I was livid and mad I told the representative this is unacceptable for customer service and that you guys had no problem taking the money back but now I’m getting the runaround about getting my money back on my card and told me that a representative would have to call me back or send an email I have not received any emails or a representative call back. Also I’m noticed on the email that they did send me they were thanking me for using their service and told me that they went ahead and charge the amount on my card to my understanding that would be stealing because I never received my purchase and you went ahead and charge the amount on my card without me even getting my order I have been getting the runaround every since then about getting my refund. I stated that that is not good customer service and I have all I would. All I want is my full refund so that way I can delete the app and never use it again , I’m telling the representative she still stating that I would have to speak to a supervisor and the supervisor never called are going on day three and I have not received a refund or a supervisor calling me for this issue. I am really upset about this and I feel that they do not care about their customers and only get the money that they need to do a little bit more investigation on their drivers and make sure that they are delivering food. Make sure that English is a first language instead of Spanish being a first language there should be no reason that the driver cannot understand the customer and then to have the driver just not care and drive off that was the blunt disrespect to me as the customer not only do I feel like I was disrespected with the driver but now I’m feeling like I’m very disrespected as a customer with Uber eats this is an unfortunate situation and all I want is a full refund so I can delete the app and never use the app again”

Helpful Report

Posted 6 months ago

“Cancelled delivery as delivery address was wrong. Still got charged even though I cancelled in the first few minutes never again will I use these scammers”

Helpful Report

Posted 6 months ago

“Two customers made an order and total was $21 and later one of the customer refused to pay me and backoff from payment and uber says the customers have the right. I gave them the food. Did not delay or worse eat or decided to run away with it. This is the reason some drivers steal people’s food. And they only talk about drivers stealing food what of customers refusing to pay? And asked customer service for help and they say I have no right to know the base pay of my pay! Really?! I wasted 1.5hours of my time that will never get back and burnt 30miles but only paid for one order which was only $5 from a whole $21? Please make it make sense!!!”

Helpful Report

Posted 6 months ago

“I clicked on the buy 1 get 1 banner for Cotton Patch and ordered 2 of the exact things. I only received 1. Uber eats is refusing to refund half my money because they say their system only registered 1 item. I asked if I click on the b1g1 banner and had only placed 1 item in my cart then why would their system allow me to check out. I got crickets.”

Helpful Report

Posted 6 months ago

“Well, I ordered some food, waited well past the time the quoted me, looked like the driver was doing laps around my house, my food was cold, what came of my order at least. Contacted Uber Eats the SAME HOUR that my food was delivered and stated the food that was missing. They told me they’d give me a 5 dollar credit for the 10 dollar soup that was left out and that was all they were willing to credit- even though other food was messed up as well. They told me this then they never gave me a credit and when I contacted them to ask where my credit was they told me I contacted them 48 hours after the order so there was nothing they could do.”

Helpful Report

Posted 6 months ago

“Got wrong order, no follow up on the concern which was raised on the app”

Helpful Report

Posted 7 months ago

“Uber eats sucks ! If you like paying a higher price for COLD food then uber eats is the place for you. Grubhub has common sense when you talk them . These mfers act like they don't know how long it takes food to get cold. Use grubhub thank me later. On top of this bs you have to watch your account they'll take 1 dollar randomly every so often”

Helpful Report

Posted 7 months ago

“My order never arrived and the driver refused to answer my calls. The picture provided as proof of delivery was not even my door. I contacted support and they informed me that my order was not eligible for refund…..I asked for credit or redelivery and the customer service rep ended the chat……multiple times until I got a message that I had contacted support too many times and there was nothing more to be done. I will dispute the charge with my bank and never order from them again.”

Helpful Report

Posted 7 months ago

“fu**ing horrible garbage company but it’s honestly my fault . I should have BEEN stopped using this goofy app a long time ago. I paid $80 yesterday and this idiot dropped off the completely wrong order and I went to customer service though the app and the said it’s nothing they can do even though I sent a picture . Lucky for them the don’t have a home base building in Minnesota because I definitely would have been up there on that type of time . Idiots . This motivated me to stop ordering out and start grocery shopping so I guess this mess was a great thing. Over priced ass fees then want people to tip these dumb ass drivers . Uber can go to hell I wish everybody would stop using them so they can go out of business”

Helpful Report

Posted 7 months ago

“Uber eats is a rip off service I feel if our orders are wrong and can't be replaced we should always be allowed a refund I order one thing and got something else so why can't I get a refund or in the lease credit for the same amount spent. This company makes so much money from over charging and ripping people off. I will stay with doordash.”

Helpful Report

Posted 7 months ago

“Unfortunately i got food poisoned from sushi order but they dont even receive the feedback.. They simply dont care about safety of people.”

Helpful Report

Posted 7 months ago

“It took forever to get my food and all my food was cold from Applebee's which is 12 minutes away. My driver told me he had to stop and air in his tires. Took my food 1 1/2 to get here meanwhile my steak was overcooked and my broccoli wasn't even cooked all the way.”

Helpful Report

Posted 7 months ago

UberEATS is rated 1.1 based on 7,855 reviews