UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 7,879 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 7,879 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 28th November 2024

Anonymous

Alexander O

1096

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pure lies. UE did not even assign a driver until 40 minutes after order. Total scam. Do not use. Criminal level fraud. Arrogant. Will never use again.”

Helpful Report

Posted 11 months ago

“Warning, don't bother! How Uber can be associated with the worst delivery service is concerning! Ordered food for our whole team. Selected the $2.99 option for faster delivery just to receive in a reasonable time frame. Received confirmation and an expected delivery time of 2:35pm with the absolute latest time of 3:05. By 2:50pm I messaged the driver just to confirm he was actually the one that was going to be picking up the order. He confirmed and I thanked him. By 3:45 I see that the driver was changed and the time pushed yet again. I messaged the "help desk" that stated our driver was picking up order. At that point we sent an employee to the store to pick up order. The store confirmed they did not have our order at all. They went though all their orders for the last few hours and showed our employee the screen. I again reached out to the "help desk" who tried to say our order was being picked up again before we finally just requested a refund. They claimed they have yet to charge our card even though shows us it was indeed charged and the refund seems to be less than we were charged. Huge waste of time and the worst delivery service experience we have ever had.”

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Posted 11 months ago

“Ordered meal from well known provider than told no couriers available, lost trade for both of them”

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Posted 11 months ago

“Absolutely not recommend this company. They legally rob people. I ordered food through grocery Asda shop for £58.77.My address was incomplete as there was no house number. Still, the driver was posted to a street name with no house number 😂. Understandably, the driver could not find me and canceled my order. Uber eats WON'T REFUND YOUR MONEY. Totally scrap compan. One can understand that they charge for delivery and packing, but incredibly they charge for the entire purchase that was not delivered. Be careful about your money and avoid companies that legally rob people. Jana Flautnerova”

UberEATS 1 star review on 1st December 2023

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Posted 11 months ago

“They never refunded me for food I ordered and never received. The delivery driver attempted to deliver me the wrong order and I told him that's not me and he said he didn't have my order then and left. Then i told customer service and they said we can't do anything about it cause the delivery guy said it was delivered even though it was never delivered.”

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Posted 11 months ago

“Ordered from Uber Eats on Nov. 10, 2023--meal delivered to a sick friend. I am 74 yrs. old and needed help with the technology, but was successful. Then, received a promotional offer of $20.00 to use on an order, with the expiration date of Nov. 29, 2023. Tried twice to place an order with the help of customer support. The agent asked me to send her a photo of the promotional which my phone would not do. She said I was confusing her and hung up! Never again! I am a retired teacher. My grade for Uber Eats is an F.”

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Posted 11 months ago

“Complete scam artists. Wrong items were delivered, sent photos and proof, they refuse to even credit a portion. Canned answers they can't do anything. How are these guys not being investigated?”

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Posted 11 months ago

“Horrible service, scamming company and drivers! The driver pretended to not to hear me over the phone, went to a completely different street and neighbourhood then completed with a charge. Uber eats, scammers as they are, won’t refund the grocery shopping! I will never order with them again and I will tell anyone I can to stir clear of this fraudulent company!”

UberEATS 1 star review on 29th November 2023

Helpful Report

Posted 11 months ago

“They’re unapologetic thieves who claim they “thrive” off of their thriving policies and zero customer service after not delivering food, all this from rude rep Riya.”

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Posted 11 months ago

“UberEATS STOLE MY MONEY!!! I even put a picture of my home as my profile picture yet some driver’s still deliver my order elsewhere either a neighbor or wherever. Its not a simple walk over its a search and drive in the dark. Everytime I reported a missing item or the meal is missing. Ive been offered a refund for the item or meal. Each time its not my fault. My house is more visible from the road than others due to trees so just driver not paying attention. After numerous contact attempts Uber has told me Im not getting a refund and They’ll work on it or I gotta do better in the future! REALLY!? Ive spent my last dime and Im calling my bank! Use Doordash instead my husband and nextdoor neighbor said they are much better.”

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Posted 11 months ago

“This is 2nd time different card fraud committed when ordering uber eats Uber TRIP charging over $40 Also charging twice for food delivery NEVER USING UBER EATS AGAIN NOT SUCURE TO USE”

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Posted 11 months ago

“Item missing on a delivery. You'd think they contact the shop or something to Assure you they have looked into it. But no. Your just told no refund. Absolute joke £10 for nothing. Great job guys 👍”

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Posted 11 months ago

“My experience is terrible. The worst service ever. I order otter and every single time I order I have issues. Is incredible how the people can’t do the job correctly 🤦🏼‍♀️ sometimes 2 hours waiting the food and the cancel o they something different or they don’t send everything. Is the worst”

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Posted 11 months ago

“No customer service whatsoever! Just ignoring the customer. Don’t deliver the order, still take the payment and then no action at all! It says they have 24/7 service. No answer in days! What a lie!!”

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Posted 1 year ago

“Every time I order, I get nice friendly people who go above and beyond on the grocery and food orders. Never had a problem but I tip well. if I didn’t tip or tipped poorly I think I would probably have poor service. I didn’t know they didn’t get an hourly wage. One of the drivers said that a lot of people stiff them on tips, and they only make two or three dollars.”

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Posted 1 year ago

“I wish I could put 0 stars for this service .I ordered something then they texted me that they reached my place , and then I realised that he went to another location which is too far away from home .The funny thing is that they consider your order as delivered .When i try to ask for a refund they say it non refundable.so they don't receieve an order and not even have your money back , so it's a total scam”

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Posted 1 year ago

“Terrible unreliable company. You don’t get your order because the courier has an accident hence the restaurant cancels it and you still get charged. There is no way to get through anyone to compain and ask for a refund! Disgrace company. Will never ever order from them . Bad lesson learnt”

UberEATS 1 star review on 27th November 2023

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Posted 1 year ago

“Become a member they say. Save time and money they say. Then as a reward for customer loyalty the company refuses to address a concern regarding, and I quote, You account is linked to 10 to 15 devices.". Which by the way is a violation of the use agreement. Kindly explain how the company cannot be concerned about a customers account security when customer repeatedly states he/she utilizes ONLY ONE (1) device to connect to their account. Thanks for they half off a yearly membership but I have cancelled and deleted my account.”

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Posted 1 year ago

“Uber eats customer service is by far the worst abusive customer service I have ever encountered in my life, I Called for one issue and the guy did not understand and in turn calls me an idiot! Since when is calling customers idiots for using their business is appropriate? They have jobs because of customers! Shame on Ubereats, never again will I use their services!”

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Posted 1 year ago

“fortunately i got all my refunds back, but the delivery service is trash, missing or wrong orders, drivers who can’t follow simple instructions, clearly it says to come down the stairs but the always go upstairs not using ubereats no more, they are a trash service”

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Posted 1 year ago

UberEATS is rated 1.1 based on 7,879 reviews