UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 7,850 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 7,850 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 26th November 2024

Anonymous

UberEATS 1 star review on 24th November 2024

Ikea

Anonymous

1088

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been waiting over 3 months for a refund. Can't ever get anywhere with any customer service rep because it's always someone different. All they do is copy and paste a response that isn't even relevant to the issue. Never waste your money with them.”

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Posted 5 months ago

“If you are contemplating apps to order food DO NOT CHOSE THIS ONE! This company has the worst customer service ever. You have to fight them to get a refund for items you didn’t receive. The representatives need to be taught customer service. Never got the refund. No one helps you they just ignore what you say and copy/paste the same messages over an over. Horrible experience I do not recommend.”

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Posted 5 months ago

“Ordered through the McDonalds app which apparently uses Uber eats. About half of our order never arrived, seven cheeseburgers to be exact, so we called McDonalds and they said we had to go through Uber eats. Called Uber eats and they took all of our info, put us on hold, then told us that they could not offer us a refund. No explanation was given. Thanks a lot Uber eats, will not be using you ever again.”

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Posted 5 months ago

“Avoid when you can”

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Posted 5 months ago

“The customer service talk was rude , didn’t help me , and cut the call with out help me.”

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Posted 5 months ago

“I ordered from my regular Indian restaurant, driver delivered food to me in hand at my front door (smelling of alcohol)!!, order was wrong, I told rider, he blamed restaurant and said would come back with correct order. The rider called me after few minutes (approx 11pm) demanding a tip if I wanted my food!! Found it strange, I called restaurant and they said rider is coming back with correct food and will question rider for why he’s drinking on duty and also wrong demanding a tip! was up waiting till 1.30 am and nothing and no food, I then noticed that on the ap the rider took a pic of the wrong order at my front door and falsely claimed he delivered my order using a wrong account as picture on Ap was a female and rider was a male! Uber customer service is very shockingly poor! I spent nearly £50, and received nothing and not even a refund I have now cancelled my £60 Uber one membership! Feel I’ve been scammed and will Not Trust using UBER EATS again. I wonder what the driver does with the food he doesn’t deliver! Date of experience: 04 May 2024”

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Posted 5 months ago

“Uber eats is a rip off. I paid for the yearly membership and wish that didn’t. They can’t seem to get drivers and when they do, the orders are wrong. It’s ridiculous. For the amount of money you spend, you’d think they’d treat their customers better.”

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Posted 5 months ago

“My husband and I have ordered with Uber eats for sometime now but almost every time we order either we are missing an item ! , the order is wrong , or it’s delivered to the wrong house so what started out to be helpful and convenient for families in fact is costly and is never correct plus on top of having to get credits or refunds the driver still gets the tip for delivering incorrect food or delivering it another house it’s crazy ! It’s cheaper and just easier to go get your items or food yourself .”

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Posted 5 months ago

“I placed an order yesterday through Uber Eats South Africa. First time using them always use Mr D. My order number #2A56D. Food was never delivered. I called there offices and left a complaint via the app. Got a response today, no refund applicable. Driver said he called me. I called the security at my gate and they said driver didn't know who to ask for. Check my app order for details. I left everything there. This is unacceptable. I will never ever use them again!!!!”

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Posted 5 months ago

“I would give a zero if this were an option. So, I ordered food for my husband and I a few days ago and forgot to order something. I couldn't figure out how to add an item on, so I cancelled the order within 5 minutes planning on reordering with all the correct items. Uber eats charged me for the canceled order of $40 so I called customer service and they hung up on me. I plan on disputing this with it bank, but will never order from them again. They just cost themselves a lifetime customer.”

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Posted 5 months ago

“Rather than adjust the price they just double charge your card and you have to wait a week for this “hold” to release your funds. Freaking ridiculous! Out 300$! Till then.”

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Posted 5 months ago

“Awful company took my money and restaurant closed and didn't fulfill my order and they refuse to refund. They trying to steal my money”

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Posted 5 months ago

“Just know this about Ubereats before you sign up: Ordered from two different restaurants with two different drivers and both lunches were delivered somewhere with pictures of two random places other than my door! Couldn't reach drivers. Customer service by CHAT was annoyingly long but got a refund for the first missing lunch. When the second lunch didn't come the customer service CHAT guy responded that because the driver claimed he delivered it I wasn't entitled to a refund. I reminded them to check their computer for the previous failed order for which i had been issued a full refund. The ended up imediately offering an "Ubereats full exchange" which I accepted. During these multiple CHATS I had requested to speak with a supervisor many times which was ignored or redirected. Finally I was told a supervisor would call me and they ended the chat. I then found a phone number for Ubereats (which they do not make available to the public at all on their website) and customer service was incredible slow and rude and had very heard to understand accents. I was cut off or hung up on LITERALLY seven times! So basically I now have even more complaints for a Superviser who is "supposed to be calling me within 24 to 48 hrs" ... we'll see. And I had bought the Ubereats membership only days before all this! ....CANCELLED!”

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Posted 5 months ago

“Dont be uber eat driver,they are stealing your tips,i completed my delivery but they didnt pay my tips(3 times) When you call them or chat with them they just constantly redirects to another department never ending .... Never solve the problem....”

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Posted 5 months ago

“I ordered from the house chicken 55. Eliminate on 55th and hall step through Uber Eats. And I feel like they brought me a bag of s*** Several items was missing what I paid for I didn't get. Then when I went on the Uber app try. To fix it, they gave me $5 back but it's okay.I'm done ordering it Uber Eats if I don't go pick up the food myself.I don't want it too much money to the restaurant and over to get a bag you unhappy with”

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Posted 5 months ago

“ENTIRE ORDER WRONG. OMMITTED REPLACED ALLLLLLLLLLL WRONG. DIABETIC REPLACED ALL SUGAR FREE ITEMS WITH SUGAR. NO REFUNDS. I HOPE THEY BURN AND DIE IN HELL”

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Posted 5 months ago

“I wish i could give 0 stars. We ordered our meal tonight.(£35!) It arrived stone cold then to add insult to injury they snatched another £35 from our account. So we were £70 out of pocket and cold food we can’t eat! They’ve since refunded us £28 (why?!) but still waiting for the other £35…… Watch This Space!!!!!”

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Posted 5 months ago

“Rubbish food over an hour late number on site incorrect Uber support hopeless”

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Posted 5 months ago

“Don't use this app. They charge you even if the delivery never arrived. I order almost 52 worth of a product they say they deliver it but I was waiting out side at the door and never arrived. You can't call them. I left a message on their app they answered a day after say they can't do anything about it. This company it's nothing but a scum this happened to me multiple time I don't know why I used them again”

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Posted 5 months ago

“I didn't get my order today and I was charged for cancelling it”

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Posted 5 months ago

UberEATS is rated 1.1 based on 7,850 reviews