UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 7,858 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 7,858 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 26th November 2024

Anonymous

UberEATS 1 star review on 24th November 2024

Ikea

Anonymous

1088

Anonymous

Anonymous // 01/01/2019

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“Order incorrect more than one time and not consecutively. But due to the inability restaurants to package order correctly and failure of the deliver drivers to ensure order is complete, I end up out of money and food because Uber decides they want to be greedy and fail to refund the money due to the issues. When store is contacted they acknowledge the order was incomplete either due to them or driver but a refund can only be done thru Uber. Ridiculous.”

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Posted 7 months ago

“Horrible customer service. Numerous orders delivered wrong, wrong food, missing food, poor driver handling or similar and ubereats apparently ranks you. Too many bad issues and they refuse to address it, correct or credit. Who thinks delivering a pizza WITHOUT sauce is acceptable and the customer is supposed to suck it up because the "Supreme Ubereats" deems you're over your quota? Had to report to FTC for failing to honor the contract. It's plain ole' fraud.”

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Posted 7 months ago

“Horrible customer service. They charged me $47 to cancel an order within 30 seconds of placing it because it had wrong address. Terrible customer service, policies, and refunds.”

UberEATS 1 star review on 20th April 2024

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Posted 7 months ago

“Rarely do we get what we order and the drivers have some of the worst communication. We tried many times believing it would get better but it never seems to. Thanks God there are alternative such as Instacart and DoorDash.”

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Posted 7 months ago

“Ordered UberEats for the first time today and i ultimately regret doing that. At first the process of ordering & check out felt easy to manage…..but too easy. After i received my food i got 3 separate charges from UberEats now keep in mind my total was $54.63 then suddenly i’m getting charges in my account that i didn’t perceive being $9.53 , $18.23 , and $64.31. I’m sorry huh? Of course i call them directly because that’s almost $90 taken from me. Originally they claim it was my fault for “double charging” how can i double charge an item if it wasn’t the same price, like make it make sense? That woman named Jayla then tells me i likely won’t receive my money back and she’s still doubling down claiming i double charged now she’s running out of things to say. She tells me to wait an hour and i’d get my money back and……NOPE. I actually waited two hours then i speak to another woman named Ali who honestly knew what she was talking about. At first i had no idea of the $9.53 charge then she tells me about it but claims she doesn’t see the $18 charge. It’s evident looking at the reviews i’m not getting my money back, UberEats you are a flat out scam and you should be investigated for ripping people off!”

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Posted 7 months ago

“I ended up paying $24.55 for delivery of 3 bottles of wine, 11.45 on store. Ordered 3 bottles of wine, listed at $11.45 with $0 delivery. On the bill extra $3 (37.35), plus delivery which was promotion $0 but $5.99 on the bill, plus $11.45 "adjustments" what is this?, plus tax, what tax?, plus service fee.”

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Posted 7 months ago

“Don't order from them I order meals.and.they always deliver to wring address everything there drivers are a bunch of idiots never again I am done.with them”

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Posted 7 months ago

“I put in my request that I was missing just one thing from my order. Asked to just be refunded for that item, they didn’t get back to me until 48 hours later where food is already gone and they now want a picture ?? It never prompted me so they shut off my chat and I can’t reach anyone to research.. awful”

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Posted 7 months ago

“2x's now in a row. Worst EVER ! I'll never do it again. I think that they only hire morons. Sad, very sad. Vever will I again”

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Posted 7 months ago

“The drivers are rude and act like they can’t take simple instructions and sometimes they take forever to deliver your food Uber chargers way too many unnecessary fees I rather order through DoorDash”

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Posted 7 months ago

“Every single one of our deliveries is dropped off at a completely different apartment. Several times, when trying to contact the drivers they will answer the phone, say “no English” then hang up and complete the order as if we haven’t tried reaching out to them about the error they made. You can even see the proof of the incorrect apartment number in the pictures they post but even customer service writes it off. It’s extremely annoying dealing with this issue and I am not exaggerating when I say it’s every time.”

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Posted 7 months ago

“Worst experience ever!!! I ordered , first time. Signed out as guest , an option available in their website. My order came back with expired items. After hours on the phone i was told that there was nothing they can do, that they cant refund me because as a guest they didn’t have my information.. they emailed me, they charged my credit card, how can they day that they cannot access my information. If so, why that is not clarified in their website ? Be alert, this company doesn’t care about it’s customers.”

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Posted 7 months ago

“The drivers don't speak or read English, so you can't help them find your location. They keep delivering to wrong address. One time it was left in front of a utility door. So done. Thanks for grub hub and doordash.”

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Posted 7 months ago

“I placed an order via uber eats for Gibsons Bar & Steakhouse. I cancelled the order in t less than a minute to change the address. It said it cannot be refunded $201. All agents i contacted kept repeating the same statement that they cannot provide price adjustment or refund since they already started preparing the order that was just cancelled in less than a minute. I placed the same order as new order which went through and got delivered but was still charged for the cancelled one. I called the merchant and they informed me that they never received that cancelled order in their system, so they never started preparing that order. The agents kept repeating the same reason that the merchant was already preparing the order, like 7x despite telling them the merchant never received that order. They could have just informed us of a non-refund policy for cancelled order rather than misrepresenting the merchant and repeating the same fraudulent statement. I asked the help desk to be connected to the proper management to have a resolution but was dismissed with the same insult of being informed they cannot give adjustments because the merchant was preparing the order.”

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Posted 7 months ago

“They double charged my card for the food and said they would refund me then days later when I asked for the refund they refused!! Awful I will not use them again.”

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Posted 7 months ago

“They don't take responsibility or feel it's right to reimburse customers when items are missing with their orders, customer service is TERRIBLE!”

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Posted 7 months ago

“Charged for food that never arrived. Said the window to ask for a refund closed after 24 hrs, but I didn't notice the charge until I got my credit card statement which was 5 days later. No food and out $40. Crooks!!!”

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Posted 7 months ago

“This company is an absolute nightmare! The app is a complete disaster, and despite never signing up for membership, I found out I've been charged for at least six months on my credit card statement. I've called Uber Eats about eight times in the span of a month, and every single agent I spoke to just spewed out the same robotic response: 'I'll escalate the issue, and you'll receive an email from our escalated department in 24 to 48 hours.' Well, guess what? Not once did I get an email from them! These agents might as well be programmed machines because you can't get through to anyone else. It's been a month, and my problem still hasn't been fixed. What a joke!”

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Posted 7 months ago

“Refuse to refund 12 charges placed within a that I did not approve . I have not order from them in over a year…. They refuse to refund to the point that I’m getting a lawyer to handle it”

UberEATS 1 star review on 19th April 2024

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Posted 7 months ago

“Delivered wrong order and Uber Eats attempted to give me a partial refund and keep the tip anyway.”

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Posted 7 months ago

UberEATS is rated 1.1 based on 7,858 reviews