UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 7,837 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

Questions

Metrics

1.1

Based on 7,837 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how UberEATS made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

UberEATS 1 star review on 24th November 2024

Ikea

Anonymous

1087

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can uber eats really fee you the cost amount of your food for cancelling? You guys told me to take my money and go to doordash”

UberEATS 1 star review on 7th August 2024

Helpful Report

Posted 3 months ago

“I ordered food from Panda Express yesterday through Uber eats and the Uber eats driver delivered the wrong order from Grubhub instead of the food from UberEats. I complained because the Gtubhub order had already been cancelled a while before uberEats order and was not the same exact order. In fact, I paid more for the uberEats order and ordered additional item that I didn’t receive. I complained and they did nothing about it. I sent them a picture of the receipt and they still did nothing. This was ordered through their Postmates company app. These people love cheating people out of money.”

Helpful Report

Posted 3 months ago

“What a terrible experience! I placed an order over 2 hours ago and the driver finally showed up at my door, but pretended not to understand where he was or speak English. He had my food, according to the app(uber eats) and but just left pretending not to know where he is. Meanwhile, the payment went through from my account. This was an absolute waste of my time and money. I would give zero stars if I could. Throughly disappointed by this experience and would not recommend anyone use Uber eats.”

Helpful Report

Posted 3 months ago

“Customer support is the absolute worst. They copy and paste the same answers and don't address the actual issue and then end the conversation midway when they feel like it. Rude, unprofessional and unhelpful. No, the issue was not resolved and a new rep does not help-it repeats the problem or makes it worse. UberEats estimated delivery times are also way off sometimes. It'll say 30-45 mins and immediately upon placing the order it becomes 45-75 mins. It's automatically late! With almost any issue, consumers can only report the blame on the restaurant or the delivery person when it's actually Uber themselves. Even with the UberOne membership, we're still paying a lot in fees and SO many restaurants/stores are not part of the membership! Everything is a rip off.”

Helpful Report

Posted 3 months ago

“As long as everything is good with your order the app is fine. But if something goes wrong like not getting your full order good luck getting any support. I spent over $80 I did not even get my entrees and Uber only reimburse me $5.00. You can't get up with anyone on the uber eats side at all. I lost alot of money and will not be using this app again.”

Helpful Report

Posted 3 months ago

“I had a order delivered a few weeks ago, the lady apologised but the sauce from 2 dishes were in the bag. I will not be using Uber eats again . Tried complaining on the day it said I couldn't .”

Helpful Report

Posted 3 months ago

“I received a food order with a roach crawling within my food (photos were submitted as proof). The food was discarded and Uber Eats agreed to refund me for the issue. However, I only received half of the refund. I attempted to reach out to them for the next couple of days, and it wasn't until the third day that that they responded. I spoke to one of their representatives named "wolf" who informed me that, since 48 hours had passed, they could no longer make the remainder of the adjustment (refund]. He then kept repeating the same statement to my inquiries and ended the chat without resolution. At that point. I decided to go with a different delivery service for my food deliveries, going forward.”

Helpful Report

Posted 3 months ago

“Disgusting service!!!!!!!!! they didnt have drivers available and therefore my food came 2 hrs late and it was cold, soggy and hard. and no one was helping me with refund or anything they didnt care , no customer service, DO NOT USE THEM”

Helpful Report

Posted 3 months ago

“I have deleted my app for them. They are the worse. I ordered a meal that included two drinks. The driver came without the drinks saying duh, call them and they can return your money. I really wanted the drinks but I did ask for my money back for the drinks and the outsourced agent said no. So I go no drinks and no refund. I asked for a manager and got nothing. I’ll never order from them again. Never! Not only do they not provide a great service they do not have competent staff. Drivers not agents. The receipt said two drinks.”

Helpful Report

Posted 3 months ago

“This is the worst company. They are charging my credit card for last many months and they don't care about it. I will strongly recommend any one and every one to avoid these fraudsters.”

Helpful Report

Posted 3 months ago

“I HAVE MADE AN ORDER FOR MIX GRILL, ONLT RECEIVED CHIPS NO MEAT AND THEY NOT GIVING ME MY MONEY BACK! THEIFS”

Helpful Report

Posted 3 months ago

“I recently ordered a meal for my family using Uber Eats. The delivery driver only delivered part of the order as they left the rest of the order at the restaurant. I called the restaurant to see if the rest of my order was still there and they confirmed it was. I attempted to contact the Uber Eats delivery driver and they didn’t pick up the phone. I then request help for the partial delivery via the get help support option, let them know that part of the meal was missing from the delivery, and they proceeded to give me an automated response telling me the order isn’t eligible for refund. I reach out to them again the same day of the issue and they respond to me the next day saying they can only review the matter further if I attach a receipt and a picture of the order received. Why didn’t they ask me for a picture as soon as I reported the issue?How can I provide a picture of the order the day after the issue took place? I send them a picture of the receipt and they respond saying because the delivery matched the order it isn’t eligible for a refund. The delivery didn’t match the order though, it was incomplete.”

UberEATS 1 star review on 6th August 2024

Helpful Report

Posted 3 months ago

“People are constantly stealing my food. How are you able to cancel someone’s order? That’s crazy.”

Helpful Report

Posted 3 months ago

“Horrible company. The driver never stop at my house never came to the door and then I got charge cancelation fee. One other time one of my bags was open do not use this company.”

Helpful Report

Posted 3 months ago

“My delivery was delivered to the wrong address. The people took the food and. Would no longer answer the door. I first contacted the driver who admitted she delivered to the wrong address (a brick home and my home is white vinyl). I contacted customer service and got no refund or money back because it was delivered. I will never use this app again. And looking at these reviews I am not the only one.”

Helpful Report

Posted 3 months ago

“You delivered ro the wrong address; mistakes happen; but then when my wife contacted to let you know - you refused to make it right.”

Helpful Report

Posted 3 months ago

“uber eats has hidden fees. even though there is "free" delivery and promo deals like buy 1 get 1 free...... CHECK YOUR BILL THAT IS IF YOU CAN BEFORE YOU PAY THEY SNEAK IM FEES LEFT AND RIGHT AND YOI WONT GET YOUR MONEY BACK IF THEY MAKE A MISTAKE!! Gave 1 star for great convenience and fast delivery but sneaky with charged!!! CHECK YOUR PAYMENT BREAKDOWN BEFORE PAYING!!!”

Helpful Report

Posted 3 months ago

“I keep going back but get same results. Missing or wrong items, They also don’t update menus so you might order something that the restaurant doesn’t offer anymore but won’t find out until it’s delivered (or not). Used Uber one. Not worth the price. There are other services out there.”

Helpful Report

Posted 3 months ago

“never showed up did not come to door left me standing there for 20 minutes charging me $25 for a no show total crooks”

Helpful Report

Posted 3 months ago

“Worst Worst Merchant and UBER EATS cancellation agreement. Why don’t you just notify that you can’t cancel and just proceed with the order and delivery. Rather than charge a cancellation fee with the same price as the order itself and not delivering it. UBER should review their policy. Subscription over!”

Helpful Report

Posted 3 months ago

UberEATS is rated 1.1 based on 7,837 reviews