UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 8,455 Reviews

2 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 8,455 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 22nd January 2025

Ruby

UberEATS 1 star review on 20th January 2025

Shawna Collier

Anonymous

Anonymous // 01/01/2019

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“Uber eats canceled my order in the last minute. Had me waiting for my food for at least least 30 minutes or more. When I called customer service they lied to me and said that I canceled my order which is not the case. Whe. I asked to speaker to a supervisor they told me that the supervisor would call me with an hour and it never happen. Please do not order from uber eats as they don't value their customers. DoorDash at least composite their customers and values their customers.”

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Posted 2 months ago

“I will never order from Uber eats again they think you can't change anything in the app to cancel a order once it goes through if it's the wrong address also the dummy left by freaking food on the ground outside so therefore he took a picture and took the damn food The fool wasn't even out there and they couldn't refund the money I will never use them again We should all boycott Uber eats for sure”

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Posted 2 months ago

“Ordered food and had to cancel order, found out I would still incur cost so I tried to reinstate order but they wouldn’t do it, I got charged for the meal but would never get meal. Service on this manner was deplorable, they refused in the end”

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Posted 2 months ago

“Useless customer service. Totally undependable. Orders canceled last second for no explained reason.”

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Posted 2 months ago

“Uber Eats policy on refunds is the stupidest policy I've ever experienced. The customer service team is unhelpful and is almost impossible to speak to a supervisor. I used the app for the last time today. I deleted all of my accounts and will not be coming back as a customer or a driver. I made an oder at Papa John's Pizza for a total of over $40. As I placed the order a pop-up came across the screen that says," You appear to be very far away from the address." Before I could even touch the screen another pop-up says my order was placed without my confirmation mind you. I realized I had made the order for the wrong delivery address and that also means the wrong Papa John's has my order. I try to change addresses but I'm not allowed on the app now. It's too late so I have to cancel the order. They end up charging me $25 cancelation fee and it's nonrefundable. I've talked to customer service and they explained that because the Papa John's had already accepted the order that they had already prepared the order so I would have to pay for that even though I wasn't receiving the food. I think that's a ridiculous policy but lesson learned and I will not be letting this happen to me again. As an over the road truck driver I get food in many different places and they just lost me as a customer 👋.”

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Posted 2 months ago

“Ubereats have zero regard for their customers or the restaurants With their multiple deliveries ypu have to pay $5 to not have cold inedible food. It is morally wrong. Disgusting”

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Posted 2 months ago

“So their delivery driver gets a flat tire cont you tells you that they can’t deliver your order. you can’t cancel your order. They just charge you. Forget about contacting customer service they will not help you at all. They sucks I cannot believe that they’re still in business. I will be contacting Better Business Bureau and reporting them”

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Posted 2 months ago

“Uber Eats has a terrible policy regarding customer refunds. I placed an order at Ayoka, but the address was incorrect, so I canceled it right away. The total was $77.45, and they deducted about $12 something leaving a balance of $67.22. However, Uber Eats claimed they couldn't refund my money for food I never received. Isn't that essentially stealing? They said it's their policy, but that's a ridiculous policy, and it really feels like theft”

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Posted 2 months ago

“DO NOT USE UBER EATS My Uber eats driver delivered to the wrong house. I have tried for 3 days to contact uber support. They responded via email and said it was not eligible for refund because it was over 48 hours when I have been contacting uber support since the time of the order. The picture they provided is NOT MY HOUSE”

UberEATS 1 star review on 14th November 2024

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Posted 2 months ago

“A scam watch for them they will give cold damaged uncooked food and tell you sorry no refunds you may aswell throw the money to the bin.. scammmers !!!!!!”

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Posted 2 months ago

“Absolutely worst food delivery service out there. Poorest customer service ever. Issues never get resolved. Tried via email, chat and phone! Nearly $50 on food that sat on a shelve in the restaurant ready for over two hours. This food is no longer safe to eat! Three different delivery people and it still took over two hours. Complaining was ZERO help and they refused to refund. Said I’d hear back from an escalation department. Never did! Money wasted. Will never use them again! Crooked company.”

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Posted 2 months ago

“Vey bad experience our order didnt arrive at all and they still put completed even tho we didnt get anything and they still took my money 60$ They did this twice this is a big company how can they not give refund or give my order”

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Posted 2 months ago

“Uber eats is such a big scam. The company is inconsiderate and put consumers last above their gains. I ordered items from Walmart. Unfortunately I clicked the wrong address from the multiple addresses I have. The driver called when he arrived but it was the wrong address only 5mins away. He was not allowed to bring me the items. I told the driver I can pick the items up myself however he wasn’t allowed by Uber eats for me to drive to get them back. I asked for refund and they refused to refund my money back. I asked the support team to let me know where my items are so I can get them myself however they refused and informed me it’s their policy not for me to receive my items back either. I’ve been back and forth with them and their last message is they will not touch the matter again however I can’t get refund or my items back and they won’t respond back anymore. This is my first time using their service and I’m surprised of this policy. No matter where you make a purchase, if you are not able to get a refund at least the merchant allow you to take your items/purchase. Uber eats is a huge scam and only think about themselves. I am astonished that such a poor service exist. Costumers be aware”

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Posted 2 months ago

“They are SO BAD. Criminal. Fraudulent. I would report them EVERYWHERE. Also, your bank knows they are fraudulent and will remove the charge. At least my bank does. I didn’t get my order and still paid for it. Customer service is sooo bad. Like, humiliatingly bad. They will keep stalling, ask you to explain over and over, tell you that you will hear back in 6-12 hours. You won’t. They will say you need to keep waiting and then tell you too much time has passed for a refund. It’s honestly just easier to go to the bank and report them for fraudulent charges.”

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Posted 2 months ago

“Why do always lie about delivery times”

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Posted 2 months ago

“Order one Chinese meal. Got about two or three. Sounds like a great coincidence. I reported it. Sent pictures and receipt clearly showing that it’s not what I ordered. They just wrote me back saying it is what I ordered. Screw. This place DoorDash is better.”

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Posted 2 months ago

“This platform is always inconsistent. I appreciate the convenience, but it's always something. I was out when I didn't get an order and told I would be charged.”

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Posted 2 months ago

“I order twice and never got my order nor did i even get a refynd fir the orders that i have not gotten I am shocked that a company as big as Uber can just casually scam its customers I tried to contact Uber through email 10 different times and never got the help i needed”

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Posted 2 months ago

“Last straw with this company. Tonight I order from a restaurant, the quality was super poor and I was missing items in my order. Instead of giving my full refund back for the missing items, they refunded me far less. I whenever order from Uber Eats again.”

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Posted 2 months ago

“Uber Eats is taking advantage of customers, especially vulnerable individuals like my elderly mother. Recently, she placed a $50 order that, with fees, was already overpriced. The delivery driver mistakenly took her food to a hospital, despite her being at home. When she called to correct the issue, the driver canceled the order and kept the food. To make matters worse, Uber Eats refused to issue a refund, provide a gift card, or reorder the food, claiming the restaurant had already been paid. In these tough times, refusing to refund or assist customers is unacceptable. This experience has shown me how unreliable and exploitative Uber Eats can be. Never again.”

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Posted 2 months ago

UberEATS is rated 1.1 based on 8,455 reviews