UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 7,841 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

Questions

Metrics

1.1

Based on 7,841 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 24th November 2024

Ikea

Anonymous

1087

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Be aware of order cancelations . No even that you made mistake and order and cancel in 1 mt they will charge and not giving money back . I will never use it again”

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Posted 4 months ago

“Avoid UberEATS by all means.”

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Posted 4 months ago

“They deceive people. You will not receive a refund even if the order was not delivered to you, or the order was damaged and you could not eat it, if the wrong order was delivered to you. This is the WORST DELIVERY COMPANY. It turns out that if I received something else and the order was damaged, I will not receive a refund. This is already the 4th situation and it’s not fair”

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Posted 4 months ago

“My card was charged for food that I did not order. And in order to complain, you gotta pay a dollar for something that you don't want. It is not okay to steal people's money and don't Give them a number to complain or receive their money back. I use Uber 3 to 4 times a day. But I will not spend another dime with this company. This is disgusting”

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Posted 4 months ago

“Scam! I placed an order and my total was paid off including taxes and tips, then they tried to overcharge me by deducting tips again they are thefts!!!”

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Posted 4 months ago

“This service is garbage. They don't care about the food, the driver or the customer.”

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Posted 4 months ago

“Driver didn't deliver my food but he signed as he delivered it after I waited for more than an hour and the worse part is he claims he gave someone in front of my house but it's only me who had the pin for the order which comes to be a question of how did he give away the food without getting a pin?”

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Posted 4 months ago

“Terrible service and awful couriers who can never find the address. Now I've been charged, the courier didn't call or contact me at all. Support just closed my ticket, and no one is refunding my money. It's better to use Deliveroo. I've never had any problems with Deliveroo. I only tried this service because this restaurant was only available on Uber Eats. I'll never use it again.”

Helpful Report

Posted 4 months ago

“I ordered food and then cancelled 2 minutes later. Uber eats charged cancellation fee for 69 dollars which was the total amount of my order. I contacted Uber eats and they were unprofessional and unresponsive on the issue Uber representative argued that the merchant keeps the money which is false. We contacted the restaurant and the manager confirmed that the restaurant do not get any of this cancellation fee, Uber keeps that money It is unfair and a rip off I understand every case is different but in this case the food wasn’t even prepare I would get if the cancellation fee is a decent percentage but not the full amount that is not even towards the restaurant”

UberEATS 1 star review on 28th June 2024

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Posted 4 months ago

“Always late”

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Posted 4 months ago

“Wrong order, no response from them or resolution”

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Posted 4 months ago

“IT’S TERRIBLE WHEN YOU ORDER FOOD AND ITS NOT CORRECT WHEN DELIVERED ITS ALREADY EXPENSIVE SND COLD WHEN DELIVERED AND THE REFUND IS EXTREMELY DIFFICULT TO TRY TO RECEIVE BACK AND NI CUSTOMER SERVICE OPTIONS FOR REFUND THE MENU ORDERS FOR THE RESTAURANT ARE WRONG ESPECIALLY WHEN ORDERING PLATES OR DINNERS AND THE RESTAURANT REFERS YOU BACK TO UBER THIS IS A SCAM AND DONE ON PURPOSE TO RECEIVE MONIES FROM CUSTOMERS AND KNOWINGLY CHARGE FIR ITEMS THAT KNOWLEDGE IT WINT BE DELIVERED PROPERLY AND TSKE YOUR MONEY THIS IS A LEGAL SCAM KEEP UR MONEY THEY ARE GETTING RICH MAKING OREDERS WRONG ON PURPOSE”

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Posted 4 months ago

“Our food order was left out on the road… Our food order was left out on the road under a random car, outside our house, they didn't knock on the door, they didnt both looking up to see our house was right infront of them. Our food was eaten by foxes and we complained but Uber Eats wouldn't refund or send another delivery, even though it was completely their fault our food was put in a terrible place and eaten by the foxes. Bad customer service.”

Helpful Report

Posted 4 months ago

“I have been a loyal customer of Uber for years spending to much money weekly. Yesterday I had notifications that orders were being made in other states (multiple different states, multiple orders). I tried canceling the orders and they said my number was not linked to the account. So I called they said they couldn’t find any orders being placed on my account. The next day I check my (secondary) bank account and saw over 300 dollars on the account. I called uber who said I had a second uber account with a similar name and my bank account attached. They won’t give me the account information nor refund me. And now the third person is saying they can’t find any orders with the bank card…. as they typed it in wrong. I will never use uber for anything. I will tell everyone I know not to use uber because how do they not fully investigate and know this is fraud.”

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Posted 4 months ago

“Order are ALWAYS messed up and will not refund your money. Worst food delivery service. I would recommend Doordash. They are way more customer friendly!!”

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Posted 4 months ago

“Uber Eats likes to charge people 2 times on their very first order.Guess what?I'll never use them again and the bank is reversing the charges”

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Posted 4 months ago

“I ordered a food from Ubereats but my app was not changing my location and within one minute I cancelled my order but Uber eat didn’t give me my refund back which was 45 dollars I suggest everyone please never use this app”

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Posted 4 months ago

“Never again! They owe me 20 dollars. Driver called me asked me if I spoke Spanish. I told him no he hung up .he claims he couldn’t reach me. They have gate keepers. Unreachable, honestly stay clear thieves .”

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Posted 4 months ago

“Disqualified my submission for no reason.”

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Posted 4 months ago

“Merchant business got disqualified for no reason. Call multiple times, with no answer. You are not charging cheap. You need us more than we need you. Please be more polite and respect to the one that give you business. Bye bye Ubereats.”

Helpful Report

Posted 4 months ago

UberEATS is rated 1.1 based on 7,841 reviews