UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 8,443 Reviews

2 %

of reviewers recommend UberEATS

Company Reviews

Questions

Metrics

1.1

Based on 8,443 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how UberEATS made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

UberEATS 1 star review on 22nd January 2025

Ruby

UberEATS 1 star review on 20th January 2025

Shawna Collier

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company deserves a to be sued for how they steal from customers. I received food that was obviously left out for a long time, it made me puke. I informed uber eats and they continue to say they can’t refund for this food that could’ve killed me if I ate it. This isn’t the first time I’ve encountered poor customer service. If you have any missing items they will still charge you for it. DO NOT waste you time supporting this company. I am waiting for them to be sued because they truly deserve it for this robbery.”

UberEATS 1 star review on 15th December 2024

Helpful Report

Posted 1 month ago

“My food was ice cold”

Helpful Report

Posted 1 month ago

“Miss a part of my order and on refonde me a 19$ for a meal over 20$ … And can not do nothing about it because the customer service stay silent and don’t help me with my concern”

Helpful Report

Posted 1 month ago

“They absolutely suck!! So tired of inability to get any customer service when things wrong. Things go wrong to much!! Scammers that charged me 60.00 then I got wrong item. They refunded me 20.00 n my bill became 80.00. I'm so angry and guess I shouldn't have complained. It's only thing you can do. Otherwise they're useless!!!!”

Helpful Report

Posted 1 month ago

“I ordered a gift card and accidentally typed the wrong email address by one letter. I reached out to Uber Eats and I was told there was no refunds allowed, even for honest mistakes. Very disappointed. Such a bad and dishonest policy. I guess Uber Eats never makes mistakes???”

Helpful Report

Posted 1 month ago

“I recieved only half my order with no way to eat it as all the utensils were in the other bag. The driver said they would go get the rest of the order but said the store would not give it to him. I went to the store to get it and they said that didn't happen and he never went back. I contacted support and they gave an auto reply that says we can't help you”

Helpful Report

Posted 1 month ago

“Recieved a meal with a hair baked into the breading of the chicken balls. Uber eats determined (after sending a picture as proof) that the quality of the food wasn't compromised. Then wouldn't respond to messages other than the same scripted response. Absolutely disgusting customer service and policy around foreign objects in food. Have since deleted the app and will never use again.”

Helpful Report

Posted 1 month ago

“If I could ZERO I would. Placed and order on 12/12, did not receive an item. Filed same day. Called about it. Lady claimed was not eligible and could not say why. Kept saying I'm sorry which is the worst thing you can say to me when you've done nothing. Couldn't even get me a manager or supervisor. Never ever use them even if there r discounts.”

Helpful Report

Posted 1 month ago

“Had to give a star to review, don't deserve a star. I ordered through my instacart account. The order was delivered, but not to my house! They say they can't refund because they can't confirm it wasn't delivered!! Do NOT use them at all! I will be trying to have the charge disputed on my card, hopefully that will work. They sent the email saying they can't refund and it had a reply button. Tried that then got an email saying that my email wasn't the one I originally used, bull. They're playing games with me.”

Helpful Report

Posted 1 month ago

“HIGHLY UNPROFESSIONAL, WILL NOT REFUND YOU OVER WRONG ORDERS AND TRIES TO TELL YOU WHAT YOUR ORDER IS!! DO NOT ORDER FROM THEM GO SKIP!!”

Helpful Report

Posted 1 month ago

“I will just let you know that Uber Eats is absolutely terrible. I wouldn’t even rate them a one star. They delivered my Pizza pie with a missing slice 2 hours later!”

Helpful Report

Posted 1 month ago

“Twice now orders were made wrong. They asked for pictures of the errors that I gladly provided. And the last order was delivered to the wrong house, clearly seen in the delivery photo. When I contacted Uber Eats I was informed that they can't do anything to compensate. "The system is locked". The order was wrong and that is the restaurants fault, You have to take it up with them. And the delivery to the neighbors house (clearly seen in the delivery picture) is acceptable by Uber Eats. "The driver will be notified" No compensation is offered for either mistake. This company doesn't care because there are plenty of other customers. Going back to picking up my own food and canceling my Uber One account. They use to be a great service that I gladly payed the fees for. Now they are sinking in the customer service department. Order at your own risk or if you don't mind the wrong items or delivered to the wrong house.”

Helpful Report

Posted 1 month ago

“Not even one star. Can’t be trusted.”

Helpful Report

Posted 1 month ago

“Ubereats website on IE & Chrome, ios app and android app all showed variety of issues and inconsistency, it took me to place an order for over an hour. I will never use this website again.”

Helpful Report

Posted 1 month ago

“Do not use Uber eats. Your orders can be stolen twice in one day and if you try to get a refund you can wait ten days or just have credit in case you're dumb enough to try a third time.”

Helpful Report

Posted 1 month ago

“They just need to shut down. We placed an ore, immediately realized it was going to the wrong address and tried to cancel it. No driver was assigned, the order was in confirmed status. We reached out to support and they said they couldn’t change the address, cancel it, AND that the cancellation fee would be $21 plus loss of the 15% discount. We asked if they could issue a credit so we can reorder and they said no. Uber Eats is trash. We may not get the cute discount for ordering $30+ but their customer service is way better. Zero stars needs to be an option for review.”

Helpful Report

Posted 1 month ago

“If I could rate a 0 I would. Terrible customer service after tim Hortons forget a whole box of donuts. I ended up getting my 2 coffees but not my whole box of donuts and then they wouldn't refund me for the donuts I didn't get.”

Helpful Report

Posted 1 month ago

“Uber Eats is DUMB DUMB DUMB! I can add a delivery address and get to add an order only to be told AT THE END that they don't deliver. DUMB DUMB DUMB!”

Helpful Report

Posted 1 month ago

“Worst app ever! Must avoid! FINALLY I'VE DELETED IT! VERY UNHAPPY!”

Helpful Report

Posted 1 month ago

“So I just placed an order (keep in mind I order quite often from there) and I noticed that the order was made to be delivered to a SafeWay near my house for some reason. So I went in and tried to change the address and then it said the Safeway was too far, it’s a 3 minute drive from house. Anyway, it charged me 16$ although I literally canceled seconds after ordering when it said it couldn’t deliver to my house. This must be the most absurd thing ever.”

Helpful Report

Posted 1 month ago

UberEATS is rated 1.1 based on 8,443 reviews