UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 7,815 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 7,815 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 23rd November 2024

1077

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst, they are scammers. They give offers, but charge full amount. Hate it never gonna use it again. If possible I would like give rating in minus. Shame on you cheaters.”

Helpful Report

Posted 1 month ago

“I ordered 3 items from a restaurant, I only got 2. I requested a refund d but Uber kept saying I don't qualify. I don't know how I am expected to pay for something I didn't receive?? I sent the photo of receipt and items as requested, and even though the dumplings were clearly NOT in the photo... They said I got them. I mean... How??!!”

Helpful Report

Posted 1 month ago

“They did not deliver the meal”

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Posted 1 month ago

“Make it make sense, I ordered chick fil a, uber eats would only let me order from the furthest 2 chick fil as from my location when there is one literally less than a mile from me.... delivery price the same!!!! Also asking me to add more tip.... well if you'd let me get it from the location closest to me a 6$ tip would be a good tip considering it's less than a mile away!!! Make it make sense should have ordered from doordash! They would let me order from the location literally 2 lights away!!! So no uber eats i will not add anymore tip!! Food was cold didn't get my sauce. For the amount I pay for 1 meal I should get my food hot! You know since it's less than a mile away!”

Helpful Report

Posted 1 month ago

“My order kept getting pushed back and new drivers assigned. Customer service clearly can see when I placed the order and see the order was assigned to multiple drivers. I asked for compensation for the late delivery, they say they don’t see it cause the app will only show the updated driver and their expected delivery window. The representative then ended the chat on me! I even asked for a manager and was hung up on! I will never do business like that if I’m providing a service! Representative should definitely be fired and UE customer service should be restructured!”

Helpful Report

Posted 1 month ago

“I drive for UberEats and the agents don't resolve issues. They owe me $45 for a promotional pay and all tell ke the same thing. "We will look into it" It's been over 2 weeks and talked to multiple agents and even a supervisor. Don't run promotions if you are not going to pay it to your drivers!!”

Helpful Report

Posted 1 month ago

“Took way too long, too many stops before mine, freezing cold food, literally, driver’s boyfriend delivered my food instead of driver. Too many extra steps just to get cold food, going back to door dash and grub hub. Never using uber again, for anything!”

Helpful Report

Posted 1 month ago

“I had an order back in June for chipotle that didn’t get delivered to me , the driver delivered the food to the wrong address which was across the street when I went over there there was no food and talked to my neighbor and they told me they gave it back to the driver and the driver took it back to the place. I called and the driver never picked up , I had to wait for my boyfriend to come home from work to bring me to chipotle and they said the driver never brought back that order and I just paid for more food there. It was a horrible experience and I’ve only used the app once since then. Why is you’re customer service not understanding ? You should do better for you’re customers , i was so upset :(”

Helpful Report

Posted 1 month ago

“More than 5 drivers took the order then got to restaurant and cancelled it, finally got in touch with uber eats and after 1.5 hours of waiting, uber eats decided to cancel the order, made meself a sandwich in the end”

Helpful Report

Posted 1 month ago

“The support sucks. they’re either bots or Indians that just copy and paste a script. Canceled, missing or wrong items happen often and they don’t care. I had to call my credit card to dispute the charges because they wont do anything about it. Never using ubereats again.”

Helpful Report

Posted 1 month ago

“Ordered at 3:90 PM from a restaurant that is 15 mins from my place. Expected delivery time is 5:00 PM. They don't let you speak to a agent or cancel the order. Ridiculous app. Never using again.”

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Posted 1 month ago

“UberEats is a despicable company. My food came stone cold and UberEats was happy to take my money, but do NOTHING about the poor delivery when I complained. Their customer service is also extremely poor - they didn’t treat me like a human being throughout the complaints process, and continued to try and fob me off. Do yourself a favour and use Deliveroo or JustEat - they treat you as a human being and deliver excellent customer service. I would give UberEats minus 5 stars if I could. Shame on them!”

Helpful Report

Posted 1 month ago

“I ordered baked goods for a grandmother, staying at Shady Grove Adventist Hospital in Gaithersburg, Maryland. The driver called me and hung up after 5 seconds. The delivery was made to a park bench outside of the building. The order was stolen. The hospital staff said that the Uber Eats drivers dump food orders outside of the hospital, and a friend of theirs then steals the food. From this one order, I was stolen of money and food that was going to a hospital patient.”

UberEATS 1 star review on 16th October 2024

Helpful Report

Posted 1 month ago

“I am so DONE with UberEats Seriously should’ve been done with UberEats after they charged me for a full order when I purchased B1G1 items from a restaurant. But after not receiving my lunch today at work and then being told that I can’t even receive a refund 🤬 even though my driver literally ignored my delivery instructions and stole my food. When I place an order to my job I specify to come into the building and hand me my order as I am a teacher and cannot leave my classroom to go get my food from a delivery person, I’ve had breakfast delivered to my work on 2 separate occasions and never was there an issue until today, this guy literally took a picture of my work building from the parking lot still in his car & then marked my order as delivered after calling me ONCE….”Customer Support” refuses to give me a refund claiming that the driver tried to contact me, however he also didn’t leave it in a safe location which is one of Ubers “policies” and I tried calling him 6x with no answer, I’m so freaking through with them and I for damn sure going to dispute this theft with my bank.”

Helpful Report

Posted 1 month ago

“I had ordered some food and the restaurant told the driver that they did not have the order that they accepted. So when I was told to cancel said order I was charged for a majority of the amount. and when I got in touch with customer service representative Rohan, he said that there was nothing they could do. So in short I am without the food I ordered and the money I spent.”

Helpful Report

Posted 1 month ago

“The order was 3 hours late! I spent almost £50 on the order and because it was so late, the recipient had already left work and therefore didn't receive the order. There was no option for contacting them. It was extremely hard to get in contact with anyone. But when I did, they said they'd give me £9 uber credit and then dismissed me! I tried to talk to them again about it but they essentially said "well we already gave you a refund so I can't do anything more" and dismissed me again trying to close the case. But this is not a refund. This is a tiny store credit compared to the £50 that they never game to me. Absolute scammers.”

Helpful Report

Posted 1 month ago

“Ordered food waited for over an hour , delivery driver denied to follow instructions to deliver at door in an apartment unit. And she took food back. Delivery person was really rude and bluntly said no she can’t deliver to door. Shared screenshots with Uber and they refunded the amount ajd that’s it. They won’t investigate or stop this person from doing this to other. This is so unprofessional and this is what Uber is going on now. Turning a blind side towards customer service and zero quality. Really need a competitor for this company , it’s really taking advantage of its monopoly”

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Posted 1 month ago

“They take your money and you don’t get your order. Uber takes your money for rides too. They take your money and no Uber”

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Posted 1 month ago

“Never again. Was a long time customer and they would not help me when I needed to cancel an order. Had issues before but didn't complain even tho the yrefunded me like $10 on a party order when they didn't even refund the biggest part (the pizza) and only delivered a salad and a side. The order was 60+ dollars”

Helpful Report

Posted 1 month ago

“I ordered 5 meals and included a 15% tip. They only delivered 1 meal. That was annoying enough. After about an hour they did refund 4 meals but charged me a 15% tip on the whole order. When I complained they did not refund tip. It’s unethical to charge a tip on food that was not delivered. I feel like I have been robbed. I would never use the service again.”

Helpful Report

Posted 1 month ago

UberEATS is rated 1.1 based on 7,815 reviews