UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 7,849 Reviews

1 %

of reviewers recommend UberEATS

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Metrics

1.1

Based on 7,849 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 24th November 2024

Ikea

Anonymous

1087

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would give 0 stars if I could. It takes FOREVER to get what I ordered, no matter what I order or where it’s from. This is ridiculous. I ordered food before 7:30pm and they didn’t get here until after 9pm with my food. Step up your game, Uber Eats. It shouldn’t take that long to deliver food. I literally had to message my driver to ask where the food was and there was no response - are you kidding me? And I’m still expected to tip 20%+ before they even pick up my food? All set. From now on I’ll just pick up my own food - way more worth it than to depend on some jackass to deliver it in time. By the way, drivers who speak English would be a plus.”

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Posted 5 months ago

“Not sure if they have anything professional on this whole experience, including the App, really bad”

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Posted 5 months ago

“ubereats does not pay their drivers so they depend on tip. i cannot afford tip in this inflated economy so waiting 2+ hours for cold food is the new deal. this is awful.”

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Posted 5 months ago

“Uber sends the driver to several locations. Food arrives over an hour late and is cold. Do not use uber eats. Grub hub drivers have just one stop.”

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Posted 5 months ago

“This service is total scam! Don’t get me wrong, I love their Uber ride app. They are accurate, on time and for the most part prices are reasonable. But all in all, their ride service is pretty dependable and I use it on regular bases. Uber eats, however is the total opposite and I’ve had the worst experiences with them and I’ll never use them again. Few of us from my office used to use them a lot. It was my turn to pay and my coworker that always orders, ordered ans seconds later she realized that she used her home address accidentally and cancelled the order immediately. I didn’t think I had to contact customer service as I assumed it would be refunded immediately as we cancelled seconds after placing the order. Boy, was I wrong. They took the money even though the order was cancelled in seconds. No warning, no message to contact them… nothing. When I finally did go to their app to check it said that I was charged because the order was already being made. I know and they know that’s a total BS. But, I didn’t take any further action. They can enjoy the money they stole as it’s the last money they’ll ever see from me.”

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Posted 5 months ago

“I have had many bad experiences place an order with Tim hortons through Uber eats. Each and everytime I get my order it’s either missing items damaged or bags have been tampered with. I always send a message with Uber eats placing a complaint take pictures of my order and provide them with the receipt and they refuse to refund my items I never received. This is such poor customer service and very unprofessional to Uber eats . We are the customers paying higher amounts using your service and you should always honour the complaints and compensate your customers for either the delivery person mistake or the restaurant itself. The customer should not have to take accountability for this. What ever happened to the “ Customer is always right “ this Uber eats app is just a scam and they should be ashamed taking our money and ripping us off. Wouldn’t recommend using this app folks so just beware!”

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Posted 5 months ago

“Not surprised Uber eats has had such low reviews. They have failed to deliver the correct order from Mcdonalds twice in a row. Then they said a refund will be issued.... in 15 days! That is terrible. Its a simple process with all banking system. They are only do this to gain i trest for shoddy service.”

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Posted 5 months ago

“Booked an order at 10:43am from Pizza hut- realized immediately it was wrong- canceled it at 10:43am, yep within a minute of making the order. Uber let me do it- no warning no issue. No message saying it could be an issue. So cool- I think it’s good. Well, I proceed to Placed another order to the SAME restaurant with the correct items that was submitted and received by 10:48am (this was all confirmed BY THE UBER EATS REPRESENTATIVE)… no issue no problem-MORE THEN 12 HRS LATER - I get an email saying I’m being changed a cancellation fee of $76 the whole amount of the messed up order. They refuse to do a thing saying Pizza Hut had accepted my order so I was out of luck! I don’t think so! This is beyond unethical.”

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Posted 5 months ago

“很多外送員，為了一次接更多單。導致客戶收到的食物都是冷的。只有多付錢，才能保證第一個收到食物。但這費用讓外送費用過高。我每天訂外賣，現在強烈感受外送費過高，不如自己去買外賣，每次平均省10元澳幣。因為網站價錢和店內價錢不一樣。希望Uber 別那麼貪心，收費太高，只會流失客戶，外送app又不是只有你一家。”

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Posted 5 months ago

“I would give this delivery service a zero. The app showed me a restaurant as being in my city, when actually it was 350 miles away. When I cancelled the order within 5 minutes of ordering, Uber Eats charged me the full price. After texting and speaking to Uber Eats customer service I was told there is nothing they can do for me, as their policy is once a customer cancelles an order, they must pay the full amount. This is ridiculous, as the app made a mistake, not me. Something Uber Eats customer relations has no clue about. Done with Uber Eats.”

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Posted 5 months ago

“Terrible customer service, and I'm a long time customer who used them a lot. If your order from the restaurant is wrong ... which unfortunately it is a lot ... this company will call you a liar and refuse to provide you a refund. I only want what I pay for but you are definitely at the mercy of the restaurant to get your order correct ... this company could not care less about its customers. I will never use UberEats again.”

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Posted 5 months ago

“Literally everything, if I could give them 0 stars I would. I ordered on 4 separate occasions and every single time there were items missing. Or, as with this final order, literally an entire bag of entrees. And no one seems to know the answer to this impossible mystery! Don't bother with this company, theyre absolute garbage and their support chat agents do not actually have the ability to rectify anything.”

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Posted 5 months ago

“Uber one customers if you order from places without tracking it doesn’t matter how late it comes you don’t get you £5 voucher so don’t order unless it’s there delivery’s it’s an absolute con! There an absolute rip off. So if you want something just contact the store, and you’ll get it much cheaper”

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Posted 5 months ago

“Uber ripped me off 40 bucks after I canceled an order within seconds. Actually went to the store where it was to be processed and there was nothing there. Terrible service on getting refunded.”

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Posted 5 months ago

“Paid for express delivery. Driver stopped at two other customers before delivering my food. Asked customer service to refund my express delivery and they refused. I will never order through them again.”

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Posted 5 months ago

“If you report what they determine is too many errors from various restaurants UberEats will block the customer from receiving refunds. The restrictions will be on your account for MONTHS. This means you are at the mercy of the restaurants to get your orders correct. You might be able to contact the restaurant to allow restitution somehow but that is not guaranteed. This has happened to me twice where I can't get refunds for MONTHS.”

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Posted 5 months ago

“Horrible customer service.”

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Posted 5 months ago

“I ordered a Waitrose order through Uber Eats and received the incorrect order. I informed the driver immediately and he advised me to contact Uber Eats customer service to obtain a refund which I did straight away. After days of no response they finally responded to say I was out of the 48hr deadline to report an issue which was not the case. They took payment for the non received order. No refund! Absolutely disgraceful service!”

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Posted 5 months ago

“uber eat is a very bad app with no support for wrong order or stale food delivered. I have deactivate my account”

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Posted 5 months ago

“Service is always terrible and support is awful to connect with.”

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Posted 5 months ago

UberEATS is rated 1.1 based on 7,849 reviews