UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 7,848 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 7,848 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 24th November 2024

Ikea

Anonymous

1087

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m done ordering from Uber eats. On too many occasions the drivers have stated that my food was delivered and it wasn’t. Then Uber stated I couldn’t get a refund because the status was it was delivered. I think the drivers or Uber Eats are stealing. So I just deleted the app.”

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Posted 5 months ago

“Terrible no customer service was told what I wanted wasn’t available after I payed and then was told I can’t be refunded it’s a full on scam this is the second time it has happened to me never again deleting”

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Posted 5 months ago

“I would have put zero stars yesterday I ordered a three-piece combo from Popeyes with mashed potatoes and Coca-Cola and then I ordered an additional medium Coca-Cola with a driver came. He gave me one Coca-Cola. I asked the driver where’s my other soda. He said they did not give it to him, but I paid for it on top of this I contacted customer service and they did not give any refund to the items missing. I only received a two piece meal with one Coca-Cola and no mashed potatoes but yet I paid for a three piece and an extra soda and mashed potato and they could verify with the driver that I was missing items from my order and I got no refund for what was missing.”

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Posted 5 months ago

“BADSERVICE”

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Posted 5 months ago

“Don’t use Uber eat! This is really unbelievable bad service. I ordered food yesterday what never came. After contacting Uber they told me that the delivery guy came and we didn’t answer. The address was correct and nobody called at the door or at my phone and they refuse to give you back your money. This is scamming people!”

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Posted 5 months ago

“Ass. Fire gopuff. They never deliver and I now DoorDash. Bye”

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Posted 5 months ago

“My arrival times changed several times I remember why I switched from uber eats to door dash.”

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Posted 5 months ago

“After finally getting a response from UberEats they took no responsibility for their action and their driver. They even admit fault as they said they tried calling my number (which is my profile number and not the number I listed for them to call in the delivery instructions). I listed the number to call to open the gate in the delivery instructions as I knew I would not be in signal at time of delivery and I was ordering the food for my kids as I was delayed getting home. When I realised there was an issue and the food hadn’t been delivered I tried to use app to correct situation and their app was conveniently down for 20 minutes and made it impossible to fix UberEats mistake. They make it impossible to speak to someone. No one bothered to read the delivery instructions. Absolutely disgusting and a scam. Rather use Mr D for food deliveries. They take the time to read the instructions and they take calls when there is an issue”

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Posted 5 months ago

“I had a $69 order from Wingstop. 3 orders of wings with fries and cokes and one order of the Cajun corn. I received one (8) wings and fries and an orange drink with the name on the bag a completely different name. I stopped the driver when he told me he didn’t speak English and couldn’t help. I then contacted Uber and the refused to refund my order or send me another order because I didn’t have a receipt in the bag because the restaurant or the driver didn’t bring it. I called Wingstop and they even said my order never got picked up.”

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Posted 5 months ago

“This app is a scam. There is no number to call. The food has been paid for. The app says temporarily unavailable.”

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Posted 5 months ago

“Missing Item in Order and Unacceptable Customer Service My extreme dissatisfaction with a recent order I placed through Uber Eats, I ordered a meal which included a milkshake that was not delivered. Upon calling the restaurant, they confirmed that the milkshake had been forgotten and was still at the restaurant. Given the significant wait time for my burger, I was unwilling to wait another 40 minutes for a new driver to deliver the milkshake. The purpose of my order was to enjoy the meal and drink together, not 40 minutes apart. When I contacted Uber Eats through the app to report the missing item, I was met with accusations of dishonesty and was denied a refund for the milkshake. This response is both unacceptable and unjustified, especially considering that the restaurant admitted their mistake. It is unreasonable to expect a customer to pay for items that were not delivered. If this were a physical store, I would not be expected to pay for items that were left behind. I expect a prompt resolution to this issue, including a refund for the missing milkshake.”

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Posted 5 months ago

“After 40% promotion on £25 , the final price is £22.... this is a big joke on Uber Eat !!”

UberEATS 2 star review on 11th June 2024

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Posted 5 months ago

“They charge more fees than the food, they took 25 from me just bc i cancelled the food 5 min after i ordered this company has to go to jail it’s disgusting how easily they stealing money”

UberEATS 1 star review on 11th June 2024

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Posted 5 months ago

“DISGUSTING company A complete disgrace They steal, never refund when appropriate, and just copy and paste pre generated messages Not even caring about you or your situation They stole from me today where a few items in my order never came and they refuse to reimburse me. They are thieves Do not trust them Will NEVER use them again Going to use DoorDash At least they take care of their customers and actually have good customer service If you’re thinking about using Uber eats Just don’t, save yourself the trouble and the money.”

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Posted 5 months ago

“Drivers sit packages down take pictures of the items then put them back in there cars and drive off”

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Posted 5 months ago

“I can tell by the 1.1 stars that I am the only one to air out the grievance with the company. All I can say is the company will not take accountability for the inconvenience and loss of money we experienced.”

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Posted 5 months ago

“not just once or twice but every order I'm missing something and they can only refund meaning I then have to pay for another delivery worst service ever I'd give less stars if it was possible”

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Posted 5 months ago

“Horrible bad services . I will never use Uber eats ever again . They are terrible. I had order a platter and the restaurant got it wrong . Uber eats asked me for proof I sent them proof of everything. They still didn’t send my refunds. Never again ordered from them.”

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Posted 5 months ago

“Always something wrong, missing items, delivered to wrong address, cold, can't find me...you name it. They have always been good at compensating missed items. Until today, they say I reached my max and order is not eligible. So because zi complained about issues in the past, I'm at my limit? What? So now no customer service at all.”

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Posted 5 months ago

“The customer support sucks. When an item was missed from my order they try to blame it one me. They treat me like I am trying to get a free refund. I regret paying for Uber One. The customer support SUCKS”

UberEATS 1 star review on 10th June 2024

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Posted 5 months ago

UberEATS is rated 1.1 based on 7,848 reviews