UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 7,826 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 7,826 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 24th November 2024

Anonymous

1086

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst support and service. I will never use again. They charged me $25 for a delivery that never went through in the first place after spending hours trying to place the order. The store didn’t have what I wanted or a delivery address so the driver said to cancel the order. I have a screen shot of a chat with customer service offering a full refund but then a bit and switch and my credit card was charged any way. No amount of time trying to straighten out has a positive outcome.”

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Posted 2 months ago

“Uber Eats is a scam. The guy never delivered my food so I called and they said they can't give me my money back.”

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Posted 2 months ago

“I’ve had a really frustrating experience with Uber Eats recently. My food was stolen by the driver, and to my surprise, they don’t offer refunds for this. It’s incredibly disappointing to see such a lack of accountability when it comes to theft and fraud. As a customer, I expect the platform to protect me, but instead, it feels like they’re allowing this kind of behavior to go unchecked. In my opinion, Uber Eats needs to take these situations more seriously and offer better protections for customers. This kind of theft and fraud should be shut down immediately. Proceed with caution if you’re ordering!”

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Posted 2 months ago

“I ordered a meal at 11:30am to be delivered by 12:15pm (not later than 12:50). Around 12:20pm I decided to check on my order, and the delivery time changes to 1:00pm. I allow 10 mins to go back to check on the eta 1:59pm. We are already not paying the actual menu price the restaurant has set, plus delivery and taxes plus tip. Rude customer service is unacceptable, being unable to cancel an order after you deemed that the original eta was 12:50 is unacceptable. These apps need to go and we need to go back to go into restaurants and ordering. Cut out the middle man. The drivers (not all) are incompetent thieves.”

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Posted 2 months ago

“Driver be stealing food after u pay and wait for hour”

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Posted 2 months ago

“Uber eats is the very worst Do not use this app. I ordered, my order was delivered to the wrong address and when I called they said I had to wait up to 24 hours to SEE what they could do... are you serious”

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Posted 2 months ago

“EVERY single time our order is wrong. They will only refund so many times so essentially after that you're screwed when they mess up. I DREAD trying to order delivery with them and their customer service is antagonizing and SLOW and non informative.”

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Posted 2 months ago

“Uber eats is the worst company in the world. The delivery drivers do whatever they want because there’s no consequence behind anything. Food comes ice cold. Uber eats does not care to honor the honor the customers I will delete this and tell my friends and family to never use them and just use DoorDash DoorDash shows respect to the customers when food is late and comes cold Because of their delay”

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Posted 2 months ago

“Terrible customer service. I tried to edit an order, which was canceled within 3 minutes of placing it. I was told I had to pay for the order anyway. I immediately contacted customer service, who couldn't care less. They said to be more careful next time, not to mention how difficult it was to use the customer service. I highly recommend a different ordering platform.”

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Posted 2 months ago

“Horrible support service ever! You have huge difficulty when issues with oder delivered. Then you do NOT get your money back or for missing items. You get Uber Eats credit just to spend more money with Uber Eats. I've had more problems than positive experiences. Don't recommend.”

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Posted 2 months ago

“BEWARE. BIG RIP OFF. I was charged full price for a delivery order I accidentally placed on line and cancelled immediately through their app as directed. When I was checking pricing the order went through without any pre-process for completing the final step. I was not even given a choice to choose a payment option. Uber Eats refuses to refund. I was at the store ordering when this happened.”

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Posted 2 months ago

“Worst support experience. The app is designed to not even give support options most times. Somehow if you get to support, they aren’t helpful. I never received my order, just a notification from before the time window I selected, saying it is delivered. No call from the delivery person and no picture of the delivery. $90 and no refund!!!!”

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Posted 2 months ago

“Would not recommend using Uber Eats. They refused to take accountability for their mistakes. I received half of my order and they refused to refund me or issue Uber Cash. After seeking assistance they blocked me from speaking to anyone.”

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Posted 2 months ago

“Don’t use Uber Eats. They didn’t deliver and wouldn’t refund. Spoke to some jackass for a good portion of last night who wouldn’t stop lecturing how he spoke to his lying driver about how she delivered. She didn’t. Asked for a photo and she had none. “Company policy” was no refund if she said she delivered. Uh where’s my order breh? Too small an amount of money to keep fighting over. But fact is I got robbed for a small amount of money. They did this to me and they’ll do this to you.”

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Posted 2 months ago

“Moe's bagels in Aventura is horrible when using Uber eats, leaves off cheese off burgers leaves off pickles off burgers that were both listed in the notes no salt no pepper even though they were fries and home fries, the manager seemed uninterested no empathy no compassion and I have reached out to Uber and have not heard back with any resolution. I'm mostly doordash but I thought I'd try Uber eats and it did not work out well at all. I don't complain much and I really ask for anything but I definitely deserve compensation here this order was terrible I even sent Uber a picture of a trial looking Burger it was just ugly and gross”

UberEATS 1 star review on 8th September 2024

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Posted 2 months ago

“I SPENT ALMOST $80 worth of bakery foods and was charged from Fay Da Bakery and ordered 18 items and didn't receive 5 items ( $20 dollars worth). Went on the app and submitted a picture of all the items that was received ( 13 items) . After, I called Uber Eats Support and Spoke with an Uber Eats rep on the line for them to tell me their specialty team needs to investigate further and they would be contacting me in 6 hrs. I did NOT get a response till 5am this morning for an online rep named Esther confirming I was not eligible for a refund. I called again and spoke with a Trish and she told me she made a report to the specialist team about the situation again and they responded that I would NOT be receiving a refund. FAY DA BAKERY & UBER EATS JUST LOST 2 CUSTOMERS who have been customers for A VERY Long time. Hope the $20 was worth it.”

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Posted 2 months ago

“Terrible customer service. Bunch of scammers and thieves”

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Posted 2 months ago

“I was charged for cancellation of an order within a minute. I tried contacting support but it was useless. The support staff was rude and just kept ending my chat. I understand that cancellation charge could be $1-2 but $10 cancellation charge on a $13 order is too much. It's just pure business and lack of customer service. I would never be using Uber eats again.”

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Posted 2 months ago

“Delivery driver never delivered food. Kristin in Redmond Oregon also wouldn’t answer her phone after multiple calls. I’ll never support Uber again.”

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Posted 2 months ago

“Driver broke my gate. UberEATS (Asia tel reps) say they sent me an email with claims adjuster info BUT never received. Won't send it a second time , won't read it to me because "another dept sent it " and I wb contacted soon. It has been a week and apparently I will have to sue them in small claims court and share this miserable treatment on social media, Facebook, Nextdoor, Yelp, etc.”

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Posted 2 months ago

UberEATS is rated 1.1 based on 7,826 reviews