UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 9,160 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 9,160 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 23rd April 2025

Emma

1345

Anonymous

Anonymous // 01/01/2019

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“I paid extra for delivery and these guys decided that it would be best to have someone on a bicycle pick it up”

UberEATS 1 star review on 9th January 2025

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Posted 3 months ago

“Repeatedly screws up orders. First order choose a fast food place in down town LA 20 miles from my neighborhood during rush hour. For no good reason. The second time a different delivery address was added to my account for the delivery. This app is buggy and has so many problems.”

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Posted 3 months ago

“ordered from their app and cancelled an order within 1 MINUTE as the wrong card was charged. i called them to get a refund on my purchase and they told me they couldn't because it had been a day since i ordered and that they marked it as a "cancellation fee"????? how are you going to charge me a cancellation fee and then not tell me about it???. Never ordering from this app again!!”

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Posted 3 months ago

“The delivery driver did not try to contact me. I didn't get any phone calls at all. I also don't think it's fair that just because they pretend to get a hold of you but don't actually do it that they can just leave things laying around in undisclosed places When the customer has paid for it. That is not good customer service that is actually horrible because twice now l have lost out on food due to the fact that these so-called delivery drivers say that they're trying to get a hold of me when they aren't and then they put my food who knows where And leave to me that is unfair. Your delivery drivers should not be allowed to do that if anything, they should return the food back to the restaurant and have the restaurant try and get a hold of the customer. The customer service for this company for Uber eats is ridiculous”

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Posted 3 months ago

“Ordered several items from a local supermarket, the delivery guy delivered only a part of the order, I sent them the pictures and proof, they ignored it several times, never ordering from them again plus anyone from my circle of friends”

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Posted 3 months ago

“The first time we ordered the driver was lost (despite detailed instructions) so I assume he did not read the instructions. Upon calling, he could not communicate because of a language barrier! The second time the driver delivered and posted a pic of the WRONG HOUSE! Adding he delivered our hot food in freezing temps. He would not answer my attempt to contact him. In addition, the Uber reps spit out some pre written garbage and do not listen. They did not take his top away and offered to credit my order! Of course I paid for something I never received. They will hire anyone and they do not care about your time or money. So very disappointing and completely inferior to Door Dash!!”

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Posted 3 months ago

“Uber Eats: Enabling Scams, Ignoring Customers Uber Eats has demonstrated a complete lack of care for its customers while enabling its Delivery Partners to scam users without consequence. Here’s my experience: The delivery person never rang the doorbell—something every other delivery service manages to do without fail. Instead, they marked the order as “delivered,” even though I never received the food. Attempts to contact the driver were futile—they ignored calls, messages or would be unresponsive in a call. I even went outside multiple times to search for the driver, when the driver called for pick-up, but they were nowhere to be found. The restaurant confirmed that the food was picked up, which clearly places the issue on the driver. Despite providing clear evidence, including call logs, showing my efforts to resolve the situation, Uber Eats refuses to issue a refund. Their support team only sends generic, robotic responses, avoiding accountability entirely. As a customer, I am appalled by this treatment. I will never use Uber Eats again, and I strongly advise others to think twice before trusting this platform. Many of the positive reviews here are suspiciously over-the-top, filled with excessive superlatives, and seem blatantly fake—likely an attempt to prop up their brand image.”

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Posted 3 months ago

“Uber eats failed to look into my matter and sided with the merchant. After subway accepted my order and the driver was there to pick it up, Subway employees who don't even speak English asked the driver to text me that some items are out of stock. Not only the they didn't inform me they didn't even pick up the phone so I can talk to them. As a result, I had to cancel the order since my order items were out of stock, and Uber still charged me, stating that I should have canceled it before they prepare the order. What order 😅 . So, basically Uber and Subway charged me for nothing, good business guys, wish you a good management to train the employees and make sure they speak English, oh and I also wish the management of both sides to learn some values, like being honest.”

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Posted 3 months ago

“Where do I start.. it's disgracefull how much we pay and the drivers don't even take the money... My most recent order I didn't get my beer at All the driver not speaking English showed up with two tall boys and Uber said it was non refundable...I have,6 other cases like this Uber eats is a dumpster fire”

UberEATS 1 star review on 8th January 2025

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Posted 3 months ago

“Will never use UberEATS again. They lie and steal your money. Had 2 wrong orders in a row They gave a credit for the first messed up order but not the second, which I never received my order at all. The driver told me to reach out to Uber because he did not understand me. I said I ordered penstation and he gave me chinese food. Zero stars all the way. Dont use this app. Staying with doordash. I've never had these issues from doordash and they don't hesitate to give you your money back”

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Posted 3 months ago

“🚨🚨🚨"Attention: 🚨🚨🚨 If you select 'Priority' and still receive your food cold, melted, or delayed because the driver picks up other orders along the way, this is completely unacceptable. Customers pay extra for 'Priority' to ensure fast and exclusive delivery, not shared service. This issue needs to be addressed immediately." Worst uber eats driver”

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Posted 3 months ago

“Terrible Experience with Uber Eats – Avoid at All Costs! I had the worst experience ever with Uber Eats, and I will never use their service again. I placed an order from Kerala Curry House, which was supposed to be delivered in 45 minutes. Instead, it turned into a complete disaster. The delivery driver claimed to be at my location but clearly wasn’t, and when I tried to guide him by suggesting a well-known landmark, he abruptly ended the chat. To make matters worse, I later received a random photo of my order dumped in some completely unfamiliar, secluded location. I’ve been living in this area for over a year and have no idea where that spot is! As a woman, I had to wander around Denmark Road in the cold, unsafe night trying to locate my food—unsuccessfully, of course. Uber Eats not only failed to deliver my order but also provided no real assistance during this ordeal. I lost £17 for food I never received, and the driver’s unprofessional behavior made the whole experience even more infuriating. This kind of service is absolutely unacceptable. Uber Eats needs to seriously rethink how they train their delivery staff and handle customer support. Save yourself the stress, money, and disappointment—use a different food delivery service!”

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Posted 3 months ago

“Gave specific address and uber driver called and said he was outside of building and he never showed up and then told me he left my food outside ?? Celo with white Malibu or blue was unprofessional and should not have this type of job because of his incompetence to detail or simple directions. Celo is a coward punk .”

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Posted 3 months ago

“Do Not use uber eats!!!!! Horrible, almost non existing customer service! I canceled my order immediately and called customer service. They said it's in their policy that they don't offer refunds if canceled (even immediately) ... they said to call mcdonalds and maybe I could drive up to get my order. Mcdonalds claims they don't take the money once an order is canceled. Out of money and out of food!!! Scam!!! Horrible customer service!!!”

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Posted 3 months ago

“People must stop using this app ,they are scam and poor customer service”

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Posted 3 months ago

“It's an India run scumbag lying company, that takes monies from American's , doesn't deliver or offer proof but hacks bank accounts!!! Indian scum”

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Posted 3 months ago

“This app is a scam. I placed an order and canceled it within one second, yet they took all my money, supposedly to compensate the restaurant and the driver. Neither had time to actually start the order because it was only one second. I will never order from here again.”

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Posted 3 months ago

“They suck!!! Driver never dropped off food or called and they would not refund my money. I'll never use them again.”

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Posted 3 months ago

“Terrible customer service. They say they cant refund part of my order that didn't arrive. So if you don't get what you ordered . Don't expect your money back. Don't order from them!! Feel like I've been scammed.”

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Posted 3 months ago

“I dont know whats going on lately. I have a meet at my door for a handoff., and it will be sitting at my door for an hour. Last night i ordered and it never came. They literally left it on the hood of my car. Also half the delivery drivers are not the drivers listed in the picture. What is going on???”

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Posted 3 months ago

UberEATS is rated 1.1 based on 9,160 reviews