UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 8,474 Reviews

2 %

of reviewers recommend UberEATS

Company Reviews

Questions

Metrics

1.1

Based on 8,474 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 24th January 2025

Sen

UberEATS 1 star review on 22nd January 2025

Ruby

UberEATS 1 star review on 20th January 2025

Shawna Collier

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never received food. Customer service was impossible to reach since we ordered through a restaurant’s app. Finally reached someone after going through 3 agents, and they blamed the restaurant and told us we were SOL.”

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Posted 2 months ago

“Advertised Promo for Buy 1 Get 1 Free Meal at one restaurant but Did Not give the free meal… excuse/reason was given by Uber; however the customer was the one who suffered the loss. IMO if it’s advertised it should be honored. And Please Make it Easy for customers to give feedback! I had to search everywhere to find how! Restaurant food & delivery were very good. Uber, Please Improve.”

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Posted 2 months ago

“I wouldn't event give it a 1. They charged my checking account for recent order and was not supposed to do that. When I order I am using my humana visa MasterCard card. Done it before without any hassle. They need to reverse this immediately. My checking account was not prepared for this”

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Posted 2 months ago

“I had missing items from my order and they charged me for it and refused to give me a refund for my missing items. Another time, the driver stole my food. Another time I got someone else's order...they should be shut down and customer service is horrible. You can never speak to a manager.”

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Posted 2 months ago

“Absolutely terrible service, ordered a carvery to be delivered at work,they picked food up ,paid neatly 30 pound,got a phone call to say driver was trying to contact us ,sent a message to say I was coming down (work in a hospital)waited 10minutes, no driver turned up ,couldn't contact no one ,so who knows what happened to our food ,never will I use these again robbing thiefs”

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Posted 2 months ago

“They would not refund it even though there's video proof that the store had sealed the bag. The door camera proves that the food arrived unsealed and tampered with don't order from them because they will not honor any respect or the law”

UberEATS 1 star review on 11th November 2024

Helpful Report

Posted 2 months ago

“Uber eats sent the driver to a restaurant thirty miles away and my food arrived cold. They told me it was my fault and disconnected me. I will never use them again.”

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Posted 2 months ago

“I will never use Uber eats again... my order not only wasn't received.. delivered or anything of the sort.. I tried to flag down the driver.. no response.. also didn't speak english.. how is that even considered customer service.. totally a trash, thieving, garbage business model.. and definitely not worth the hour wait for the delivery to not happen... 🖕Uber eats”

Helpful Report

Posted 2 months ago

“Rude driver. Uncharged $ 11.00 with no explanation. Will not order through them again. This never has happened with grubhub.”

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Posted 2 months ago

“I ordered something on UberEats and mistakenly had the wrong delivery address.. realized it immediatly and tried to contact them through their channels, which was an 11-minute wait on a Sunday night at 6:00. The 'help agent' said there was nothing I could do but incur the over $100 charge. Will never use them again.”

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Posted 2 months ago

“I ordered a pizza, and they delivered a burnt one. The pizzeria, Little Caesars, said that Uber Eats should refund the money for the burnt product, but Uber Eats refuses to refund it. Y”

UberEATS 1 star review on 10th November 2024

Helpful Report

Posted 2 months ago

“I will never use Uber Eats again. I ordered a pizza that projected an hour loner than other apps and then was 20 minutes late. When I received my food it was stone cold. They said their policy was not to refund because it was cold. Also instead of handing it to me as documented in the app, they put it on the side of the house where I could not see it. I knew it was delivered because the app said it was. So instead of fresh hot pizza it was reheated leftovers.”

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Posted 2 months ago

“I worked for Uber eats. It's a waste of time”

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Posted 2 months ago

“Do not order at night Uber eats lets restaurants exclude food and then refuse to give you a refund. They literally have me going through hoops and bounds for a refund of a Frosty 2 dollar frosty? I’m closing the acct and do not recommend it to anyone ✌🏾”

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Posted 2 months ago

“So in the traditional style of drivers STEALING FOOD. DENVER HAS EVERYONE BEAT. UBER EATS DOES NOTHING ABOUT IT. THEY LET THEIR DRIVERS STEAL FOOD AND LEAVE IT TO THE FOOD ESTABLISHMENT TO EAT THE COSTS. GROSSSSSSSSS UBER YOU HAVE ALWAYS SUCKED AND ALWAYS WILL. BOYCOTT UBER EATS!!!!!!!! AND AVOID A FRUSTRATING AWFUL EXPERIENCE 😑”

Helpful Report

Posted 2 months ago

“ordered food threw uber eats and a driver accepted took my food and canceled i had no idea till the next driver that accepted called and told us after waiting for 45 minutes we received nothing and was still charged a lot of money and mcdonald’s refused to give us anymore food , we paid for fresh air”

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Posted 2 months ago

“The wrong items were delivered to a location I specifically instructed not to leave the package, and the company did not refund me citing a two day limit complaint policy. I was not able to check the location until after two days which is why I has specified not to deliver there. The worst experience.😤”

Helpful Report

Posted 2 months ago

“Dear Uber Manager ? I am a senior citizen on a fixed income so I enjoy my take out once a week . This is the second time in a year I have had a problem with Uber Eats and they are non responsive . The first time I asked to speak supervisor but no One ever called me as promised . Yesterday I ordered from a restaurant 2 miles from my house . On their own they redirected my order to a franchise on the other side of Miami 45 -60 minutes away. When I noticed driver so far away I called i was told to call when order arrived . 1 hour later I finally received order . Al the sauces and dressings many mayonnaise based had sat in the hot Miami sun in a car while poor driver had to pick up and deliver another order in between . It was unsafe to use any of the four dressings that were used to flavor the meal plus the mayo based salad dressing was HOT! I called three times since yesterday and sent three help messages which they discarded . I explained a picture of dressings can not depict the temperature of food . I was told to send pictures they reviewed and said ok they would address issue . This is a FOOD safety issue . Food safety issues are paramount when providing food services . If they had fulfilled my order 2 miles away or cancelled that would have been the appropriate measure . No refund , no courtesy , no compassion or sympathy for a Uber One senior citizen who takes Ubers everywhere because I don’t drive . Please someone from UBER call me , text me email me and restore my faith in society .”

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Posted 2 months ago

“I accidentally put in the wrong address and did not receive my food. After several explanations, I was still not given a refund. I will be deleting this app.”

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Posted 2 months ago

“Get delivered from restaurant. Quicker service and if late refuse order no problem”

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Posted 2 months ago

UberEATS is rated 1.1 based on 8,474 reviews