UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 9,141 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 9,141 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 19th April 2025

Lauren G

Anonymous

UberEATS 1 star review on 18th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I tried ordering a kfc (which i have done before) but it told me i was too far! So i ordered it to a closer location of a family member and i KNOW they deliver there as my friend lives close by and they still wouldnt let me do it!! Ridicolous!!!!”

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Posted 4 years ago

“Never again will I use this service. My food was totally cold and dry/shrivelled up as though it had been sitting under a heat lamp for 24 hours. When I contacted them they "noted" my concerns. And that is it. Never again.”

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Posted 4 years ago

“I gave 2 stars because I have previously had good experiences with Uber Eats. However tonight was very different. My complaint is not with the driver, but with the customer service support, or lack there of. My experience tonight is as follows: My food was ordered, delivered on time. The driver was nice as I was on my balcony, to make sure he could find our address. Social distancing SIP is in effect in my location, which is why the items were left at the door. I get the items inside, and realize that multiple items are missing. I immediately contact support who tells me that they cannot help me as my order was placed more than 7 days ago. I thought maybe I hit the wrong order or something, so I informed them that I had only just received the items, and provided them with my order details from tonight. Another response comes through saying they can’t help me as my order was placed more that 7 days ago. I start a new query at this point. I am informed that I would receive a 4.99 refund. My order was a $60 order and approximately half of my order was missing. One of my party, one of the items missing was all that she had ordered so she didn’t get to eat her food at all. There was no offer to deliver the items missing, only the 4.99 refund (the amount of one of the missing items). I requested a 50% refund as one of the items missing was a main item (not able to eat the meal in full without this item). I was told again that 4.99 was all that could be done. I asked for this issue to be escalated to management and have since stopped receiving correspondence. I will be disputing charges as I am literally being charged for food that I never received.”

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Posted 4 years ago

“This company was doing OK for a while. But recently, they have been screwing my orders up consistently. Because of that, I have decided to stop ordering through them. My last several orders have had missing items. A few of them were refunded. However, the last two we reported, but I never heard from them. Now I have to disputed charges on my credit card. This frustrates the hell out of me! Not only that, but I have had drivers go to the wrong address more than once, as well as show up late. What really irks me is that they bring my orders next door, and my neighbor is a real jackass, whom I do not like at all! I have to go through the hassle of explaining to the delivery guy that he has made a mistake, and then explain it to my Spanish neighbor. I have actually had better luck with Door Dash recently. I will not order from Uber eats anymore!”

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Posted 5 years ago

“I had Uber credit and when I ordered they were not applied and disappeared from my account. I contact customer service and They say that even if that is not what I would like to hear they can’t do nothing. I tried again with a smaller amount by going slowly to check the smallest details and to be sure that they are applied! and SAME STORY I’ve been charged the full price and it desappeared from my account!!”

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Posted 5 years ago

“so they say and advertise they will not charge a delivery fee during the covid 19 crisis yet when you check out there it is and its very well charged indeed ive orders 2 times this week and both times was charged for delivery and service fees Subtotal $29.97 Tax $2.47 Service Fee $4.50 Delivery Fee $2.99”

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Posted 5 years ago

“Drivers are ok but It is not worth it if you have a car and the place you want your food from is not far. It costed me 20 dollars over to order from them. Thus, I will only use it if I am sick or far away.”

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Posted 5 years ago

“Drivers are ok, but It is not worth it if you have a car and the place you want your food from is not far. It costed me 20 dollars over to order from them. Thus, I will only use it if I am sick or far away.”

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Posted 5 years ago

“Tried to order on the App on my tablet. kept getting the message that the order couldn't be processed. I did another order on my phone and it went through. Then I received 2 orders of food 1. 5 hrs apart and was charged twice. contacted Uber and they said I was only charged once. sent them a copy of the 2 transactions on my credit card but they said my card wasn't charged. very poor customer relations. I'm ditching this service and going with Skip the Dishes instead. Disappointed and Dissatisfied.”

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Posted 5 years ago

“Charged for meal+tip. Within a week, they refunded just the meal, then charged for the meal+tip again! Within another week, they refund the 2nd tip. This happens every order; they dig into your account and pull out extra money without your authorization, after the order is closed. I don't care if I got the money back, they should not be accessing my payment information after the transaction in has concluded.”

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Posted 5 years ago

“My wife and I accidentally clicked the wrong address for our order. We noticed it right away and the app told us to call customer service, the representative couldn’t help us change the address and kept us on the phone for another 12 minutes and wasted our time trying to fix the problem. We had to call the restaurant and they were able to tell the driver where it was supposed to go. Please make it easier to change the address of where the food is going if your driver hasn’t even picked up the food yet.”

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Posted 5 years ago

“My order is missing stuff and in complete.”

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Posted 5 years ago

“Okay so I have been using UberEats for a long while now. I use it at my University the most because they send me food fast. I also use it at home when I am desperate for food but too lazy to get it. I work in DC and sometimes don't have time or transportation to get food. I have tried 3 times now to have food delivered to my office building and every single time I have had an awful experience. My courier NEVER shows up and I end up spending a bunch of money. It's fine because they refund me but I get thoroughly; I go to UberEats because they offer so many gluten free joints and I have celiac disease. I am willing to pay any amount of money for good gluten free food but when it isn't delivered it is so disheartening and frustrating. I am upset to say the least.”

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Posted 5 years ago

“I had called a delivery from a bagel place but realized after the fact that it was on its way that i had an old address in. I called my driver and told him about the issue and we agreed that he could deliver it to my new address which was just a 2 minute drive away. After hanging up i sent my new address but then it said my food had been delivered on the app which is was not to neither my address or my old address where my parents live. I called customer service and explained my issue to which they were very unhelpful, rude, and not understanding at all. The person i was speaking to kept repeating the same thing over and over again, i had asked to speak to a supervisor or possibly anyone else that would be more understanding and he refused. He was incredibly rude and said that if i wanted to speak to someone else i will have to hang up and dial again because he didn’t want to transfer me to anyone else. Thank god my driver ended up delivering my meal but only after 30 minutes of me trying to resolve the issue. The customer service is extremely unprofessional and not qualified at all.”

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Posted 5 years ago

“I have been extremely disappointed in UberEATS lately. Missing items, cold food, or the quality of the food is just terrible. They have just added more restaurants in my area and I tried a few of them. The delivery fee was high and the food was cold. I used to be a huge supporter because they were definitely on point when I started using them, but now I feel that the accuracy of my orders have declined. Drivers should be required to check orders, make sure everything is there before leaving. A driver told me that they don’t even get a list of what they are supposed to pick up. That’s ridiculous. You should know what you are getting before you leave. Lastly if I have missing or incorrect items I need my money back. Not a general email that states “ we adjusted your account in the past so we can’t do it again”. If I didn’t get it I shouldn’t be charged for it. I try not to be the person to complain but it’s sad how these companies start off a certain way and then slowly decline in the service they provide. Customer service should ALWAYS be on point no matter how big or small your company is. *** These observations are coming from a person that rarely does reviews and has worked in customer service for years. On a good note: Most the people that have delivered to me are nice.”

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Posted 6 years ago

“We have ordered from UberEats several times over the last two months or so, with mixed outcomes. We ordered from them the last time this morning. Sunday morning, at 9:43 we ordered a small meal (5 things total) from McDonald's, every few minutes the delivery time would get pushed back - now this could McDonald's fault at this point. 45 minutes later the app shows McDonald's is still preparing our food and we are starving so we choose to cancel the order and go get food ourselves. When you click 'cancel order' it gives you two options - one to continue with your order and one to call support, we called support. The customer service woman was completely unapologetic and rushed through the conversation, she said we wouldn't get a refund if we cancel and that the driver was at the restaurant so please just wait. So we did...we finally got our food nearly one hour after we ordered it. We had no recourse unless we wanted to loose out on $20+. We have now deleted the app and won't be using them again, it just isn't worth the gamble.”

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Posted 6 years ago

“The customer service representative would not let me get a word in edgewise and was very insistent and nasty. She told me that I had placed 3 orders when in actuality I had only placed 2...the first one being cancelled because of an incorrect price for the order and then I ordered a second time and they charged me the correct price. I highly suggest that you stick to American employees. Outsourcing is hurting the people of the United States by taking away jobs.”

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Posted 7 years ago

UberEATS is rated 1.1 based on 9,141 reviews